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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Great, very clean, and extremely friendly environment....

Great, very clean, and extremely friendly environment. always on time with my vehicle. Beautiful building, with an amazing staff. Hoffman estates infiniti will always be the dealer ship im bringing my vehicle too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department is great. They were professional,...

The service department is great. They were professional, prompt and friendly. The waiting area is clean and has plenty of room. I appreciated how quickly they did my oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I don't want to write a review. This should not be...

I don't want to write a review. This should not be mandatory if you want us to do these reviews. So please stop with the comments section

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I always receive great service when I bring my car in....

I always receive great service when I bring my car in. Staff is very professional, friendly & helpful. Austin Becker handled my car service this visit & he did an awesome job! I really appreciate it! Kim Bauer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The experience here was amazing. I started the process...

The experience here was amazing. I started the process over the phone with Rich and ended with Alec. He had everything prepared when we walked in They greeted us and got us in and out in a short time. I LOVE MY QX50 very much. Thank you Infinity of Hoffman for the great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Love my new Infiniti. Had a wonderful experience at...

Love my new Infiniti. Had a wonderful experience at Infiniti Hoffman Estates too. Start to finish everything was done as promised. I really appreciated their follow up without being pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everything went very smoothly Friendly and on time....

Everything went very smoothly Friendly and on time. Sebastian reviewed the work that was completed. Very professional in a facets. I will be sure to return next time service is needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service department did a fantastic job of communicating...

Service department did a fantastic job of communicating and completing the work in a timely fashion. Price seemed reasonable for the work completed and the loaner vehicle was clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Service did a great job on my 1st oil change. It took a...

Service did a great job on my 1st oil change. It took a while but was worth it. The were all very friendly and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They seem to really be passionate about customer service....

They seem to really be passionate about customer service. They are very attentive to our needs. Thanks for the hard work and thanks for the thoroughness!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.