Reviews
I have already responded to previous surveys and text...
I have already responded to previous surveys and text messages. The service was great and so was the price, but please STOP with the emails and texts about surveys. Thanks!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Excellent from service to sales to parts... Great JOB...
Excellent from service to sales to parts... Great JOB INFINITI and thank you for everything. Easy to deal with and a pleasure to come for the snacks and drinks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
5 times I brought my car to this dealership, and they...
5 times I brought my car to this dealership, and they still can’t find problem. I drive my car every day, and it’s having really loud noise, but mechanics never heard anything.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Alex is patient and knowledgeable and made my car buying...
Alex is patient and knowledgeable and made my car buying experience a breeze. 10/10 would recommend doing business with Infiniti and with Alex in particular.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just purchased a new vehicle from Infiniti Hoffman...
Just purchased a new vehicle from Infiniti Hoffman Estates and Bill together with his team did a phenomenal job!!! Awesome experience and very professional people
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Got an appointment very quickly. Car was fixed without...
Got an appointment very quickly. Car was fixed without any hassle. Good communication, friendly service. It was a pleasure doing business with Infinity of Hoffman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
EXCELLENT SERVICE yes yes yes yes yes yes yes yes yes yes...
EXCELLENT SERVICE yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quality work with excellent communications and they set...
Quality work with excellent communications and they set honest proper expectations. Infiniti of Hoffman Estates did an excellent job on our 2012 QX 56 service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Really great service by Oscar. I received a nice loaner...
Really great service by Oscar. I received a nice loaner while my car was in service. My car was repaired as requested and returned to us very clean...nice added value!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I purchased a used Infiniti from Simon. He was a...
I purchased a used Infiniti from Simon. He was a pleasure to work with. Very professional, fair in the negotiations, knowledgeable and overall good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car