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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Great Job. Above and beyond at reasonable price. Great...

Great Job. Above and beyond at reasonable price. Great Team. Thanks team.. My service place for life. Great Starbucks while waiting. Bringing all my cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I brought my car in to have the 3 year old battery...

I brought my car in to have the 3 year old battery replaced. I brought it here because I got the last battery here (Infinity of Hoffman) and did not want to lose any of my memory settings. That was a mistake. Much to my surprise and huge disappointment, all my settings were lost when they got finished. I even mentioned my concerns about the memory settings when I made the appointment. Certainly not what I expected. I will find another dealer for future service needs.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Alex and Sharif were very helpful to our needs and...

Alex and Sharif were very helpful to our needs and concerns. They had all the answers we needed. Joe was extremely professional with the paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Staff was very friendly. Not what I expected Alex my...

Staff was very friendly. Not what I expected Alex my salesman made me feel very comfortable. Everyone as well. Especially enjoyed conversation with the owner. Thx to everyone. And I realized that I need to give the car back to you guys cause I love it too much!!!!😀

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Very sweet of you! You can come back anytime to do a test drive or enjoy more conversation. We love our customers!

I simply like coming here to service my vehicles....

I simply like coming here to service my vehicles. Knowledgeable advisers won't push you to do any unnecessary services but will actually advise you and you make decision what and when. Ask for Sebastian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you making Infiniti of Hoffman Estates your dealer of choice.

Happy with the service. Courteous and friendly and...

Happy with the service. Courteous and friendly and helpful on answering questions they also were spot on with time frame of when vehicle would be done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We do our best to communicate timely and thoroughly so you feel confident driving away in any of our vehicles. Thanks for letting us know how we did.

Excellent service, on time and under budget. Friendly and...

Excellent service, on time and under budget. Friendly and keeps you updated on progress of repair. Provided a thorough explanation of work in detail and answered all questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you!

Awesome quick service for my oil change checked...

Awesome quick service for my oil change checked everything and topped off the miscellaneous fluids. Was told it would take about an hour but was done in 45 minutes. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thank you Carlo for an excellent service experience! Most...

Thank you Carlo for an excellent service experience! Most importantly your suggestion and accommodation of the front fog light situation is very much appreciated. You went above and beyond!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service is excellent. My car was ready when promised...

The service is excellent. My car was ready when promised and cleaned inside and out! Carlo is thorough in explaining everything that was done and letting me know the progress of the car. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.