Reviews
Every part of our experience was a pleasure. Alex and Gio...
Every part of our experience was a pleasure. Alex and Gio were very straightforward- no surprises. They're knowledgeable and accommodating. They also both very nice, pleasant guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Absolutely a wonderful experience. From the General...
Absolutely a wonderful experience. From the General Manager, Mike, the Finance manager, Louis to the sales force of Bill and Syed, everyone was professional, courteous and friendly. Highly recommended if you are looking for a car from this particular dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Doug provided excellent customer service. He was...
Doug provided excellent customer service. He was friendly, thorough and professional. Infiniti Hoffman Estates is top notch with a lot of friendly and helpful employees. I highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy with my deal!
Everyone there was friendly, courteous, and professional. The staff there worked very hard to get us in the car we wanted within our budget. Would definitely shop at this dealer again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alex Alverio is a perfect and friendly sales man with...
Alex Alverio is a perfect and friendly sales man with professional experience, he helped me for my q50 for 365 days and I got q50
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
AWD Error
Covered by warranty thankfully. Staff was professional and explained the process appropriately. I was out of there in a reasonable amount of time. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill Neuman is a good salesman
My salesman Bill Neuman made buying a car a very easy experience. I highly recommend buying your next car from him and the finance manager Luis was very friendly and answered all of my questions .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bill was great; super responsive and helpful. I was...
Bill was great; super responsive and helpful. I was happy with my overall experience, and recommend him for a low pressure sales experience. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was an absolute perfect buying experience. My...
This was an absolute perfect buying experience. My salesman Joel took time to explain the buying process and also was so knowledgeable about the vehicle I was interested in. I am so happy I chose Infiniti of Hoffman Estates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always excellence from these guys. Fast and efficient...
Always excellence from these guys. Fast and efficient service; no nonsense approach is greatly appreciated. Doug is fantastic also who’s approach is very sensible. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair