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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Every part of our experience was a pleasure. Alex and Gio...

Every part of our experience was a pleasure. Alex and Gio were very straightforward- no surprises. They're knowledgeable and accommodating. They also both very nice, pleasant guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Absolutely a wonderful experience. From the General...

Absolutely a wonderful experience. From the General Manager, Mike, the Finance manager, Louis to the sales force of Bill and Syed, everyone was professional, courteous and friendly. Highly recommended if you are looking for a car from this particular dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Doug provided excellent customer service. He was...

Doug provided excellent customer service. He was friendly, thorough and professional. Infiniti Hoffman Estates is top notch with a lot of friendly and helpful employees. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Happy with my deal!

Everyone there was friendly, courteous, and professional. The staff there worked very hard to get us in the car we wanted within our budget. Would definitely shop at this dealer again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Alex Alverio is a perfect and friendly sales man with...

Alex Alverio is a perfect and friendly sales man with professional experience, he helped me for my q50 for 365 days and I got q50

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

AWD Error

Covered by warranty thankfully. Staff was professional and explained the process appropriately. I was out of there in a reasonable amount of time. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Bill Neuman is a good salesman

My salesman Bill Neuman made buying a car a very easy experience. I highly recommend buying your next car from him and the finance manager Luis was very friendly and answered all of my questions .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Bill was great; super responsive and helpful. I was...

Bill was great; super responsive and helpful. I was happy with my overall experience, and recommend him for a low pressure sales experience. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

This was an absolute perfect buying experience. My...

This was an absolute perfect buying experience. My salesman Joel took time to explain the buying process and also was so knowledgeable about the vehicle I was interested in. I am so happy I chose Infiniti of Hoffman Estates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Always excellence from these guys. Fast and efficient...

Always excellence from these guys. Fast and efficient service; no nonsense approach is greatly appreciated. Doug is fantastic also who’s approach is very sensible. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.