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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Best in the Biz!! Kolton is hands down the best there is...

Best in the Biz!! Kolton is hands down the best there is when you are looking for a car. He's everything but a salesman, he wants you to get the vehicle that's right for you and your family. From GO we had the best experience getting our new QX50. We went to other dealerships like Motor Werks of Barrington and it was an absolute nightmare. We went to Kolton and he made us feel welcome and appreciated. 100% I will recommend him to anyone who asks!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience. Very knowledgeable and professional....

Great experience. Very knowledgeable and professional. Got me out of my current lease with no hassle. They didn't have the exact car on the lot, found one and delivered to the house to save me an extra trip to the dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great staff and great service. They were so helpful and...

Great staff and great service. They were so helpful and took care of my car the same day I called about some issues. Would happily go there again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Uzayr is the man, best customer service and highly...

Uzayr is the man, best customer service and highly recommended!! Shout out to Geno for making the deal happen and thanks to Luis for protecting my investment.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I had the pleasure of working with Doug and best part was...

I had the pleasure of working with Doug and best part was us having some things in common to chat about! He was professional, kind, and caring of my overall questions on getting service for my car. I would highly recommend him and the the complete shop al around. Thanks and you have a customer for life!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very honest sales person he promised me before getting to...

Very honest sales person he promised me before getting to the dealer that i was going to get back home with a car and I did!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

First time experience

I made an appointment to see a car and I ended up buying the car. Great service and the paper work was fast. Ask for Alex Alverio

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the five stars!

Everyone there was friendly and helpful, Alex jumped...

Everyone there was friendly and helpful, Alex jumped through many hoops to make my deal work! The financing was quick and efficient and everyone worked well together to get it done quickly. Thank you!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very happy and satisfied with the level of attention and...

Very happy and satisfied with the level of attention and level of professionalism with all the service writers in particular with Sabastian, and Carlo, who go out of there way to make sure that they address all of the customers concerns, and when in question or not sure how to address a customers concerns, I Love how they turn to the Service Manager David Butler who is always available or when he’s not he always takes a minute to help his people, Mr. Butler is a Great example what a Great Leader is in every aspect that you can think of.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Alex is awesome! Super easy Sale. I was able to be in my...

Alex is awesome! Super easy Sale. I was able to be in my new car in less then 2 hours! I would highly recommended Alex!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.