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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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From the moment I scheduled an appointment to see a...

From the moment I scheduled an appointment to see a vehicle Tim was very professional. Once we arrive he had all the patient in the world because we where very demanding like a typical customer. He made sure that we had all kinds of options available and that we were very well taken cared of. Will recommend him to any of my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed your experience working with Tim. Thank you for taking the time to share your feedback with us on your experience. Enjoy and Welcome to the Circle.

Customer

The customer service was awesome and very fast. I would definitely recommend Hoffman Estates if you are in the market for an Infiniti. No complaints on how I was treated.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback with us

Awesome experience!

Tim McLean and Amin Smith made my car buying experience easy and enjoyable. Both answered all my questions! Tim was gracious with his time and made sure that we were well taken care of. I drove over 3 hours and would do it again. Amin treated us like we were his only customers that day and made sure that we left without any questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed your buying experience working with Tim and Amin. Thank you for sharing your feedback and choosing us to earn your business. Enjoy and Welcome to the Circle.

Great experience

We had a good experience in purchasing our QX50. Our sales rep Tim was knowledgeable & professional. He was able to answer all of our questions, spent a lot of time with us. Highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed your buying experience working with Tim and Amin. Thank you for sharing your feedback and choosing us to earn your business. Enjoy your QX50 and Welcome to the Circle.

Tim and Ryan recently made the car buying experience...

Tim and Ryan recently made the car buying experience enjoyable. Both were knowledgeable and helpful in making a deal happen. Both were essential in helping everything go smoothly, including getting the newly purchased car and old car 90 miles home with the help of dealership staff. Highly recommend INFINITI of Hoffman Estates as well as Tim and Ryan individually to help you in any car purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed your buying experience working with Tim and Ryan. Thank you for sharing your feedback and choosing us to earn your business. Enjoy and Welcome to the Circle.

This is a beautiful dealership and the staff was very...

This is a beautiful dealership and the staff was very helpful card are priced well and they have coffee snacks and whatever else you need while you are waiting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed the experience working with Dodie. Thank you for taking the time to share your feedback with us. Enjoy and Welcome to the Circle.

Excellent Service, they will make you going hone...

Excellent Service, they will make you going hone happy.Dodie Mannaloto was my agent and was very helpful throughout the selling process and other staff that was involved

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed the experience working with Dodie. Thank you for taking the time to share your feedback with us. Enjoy and Welcome to the Circle.

Great Experience Purchasing a Pre-Owned Vehicle

I had a great experience purchasing a used vehicle from this dealership. My salesperson Tim McLean was a wing combination: knowledgeable and professional while also being personable and sincere; it was a pleasure to work with him. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed working with Tim and the experience he provided you. Thank you for choosing us to earn your business and taking the time to share your feedback with us. Enjoy and Welcome to the Circle

Amazing car buying experience!

Tim was knowledgeable, honest and a dream to work with! He took the time to get to know us and what we were looking for in an suv. Tim helped us find the perfect car for our family! We could not be more pleased with our experience! Tim and our new car was exceeded all of our expectations!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We are thrilled you enjoyed working with Tim. Thank you for sharing your feedback with us.

Tim was wonderful to work with. We went into the...

Tim was wonderful to work with. We went into the dealership looking for a new family suv. Tim helped us decide on the perfect suv that met our family’s needs. He cares about his clients and their needs. We loved his no pressure and honest way of doing business. We are thrilled with how well the entire purchasing experience and our new car! If you are in the market for a vehicle see Tim, you will be happy you did!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed the experience working with Tim and Geno. Thank you for taking the time to share your feedback and choosing us to earn your business. Enjoy your SUV and Welcome to the Circle.