Autonation Buick GMC Laurel

3.5 hours to wait for a simple oil change (no tire rotation) while paying double the market rate is absolutely insane. And then it cost me another 4 hours on a different work day because the technician destroyed my tire and had to order a new one. Then THREE hours to change ONE tire. Then another hour because I had to return due to the technician not resetting the TPMS system. I have never seen this amount of incompetence requiring nearly 8 hours to complete an oil change and causing damage to my personal property. Oh, and there's no air conditioning in the waiting area and no lighting in the restrooms. Sitting in the dirty, neglected waiting area with over 80 degree temperatures for nearly 8 hours. The only redeeming aspect to this horrific experience is that the service advisor, Dmitri, was somewhat apologetic and empathetic during the entire ordeal. WORTHLESS SERVICE DEPARTMENT. Why would any kind of customer spend that kind of money to be treated like absolute garbage. You'll be out of business in under 3 years with this level of gross incompetence. GM Corporate will be notified of this experience.

I have purchased from this dealership numerous times and have always been happy with my purchase. They are professional and kind. My sales person was great. And business was taken care of quickly so I didn't have to wait all day like at some other dealerships.

When I came to pick up my car , no one seem to know where to send me to find my keys . Then he had me follow him to gpay , as he wondered back and forth he placed me to pay fore the service, now in 99degree weather I had to find my car the guy who I paid to get showed where should be but they moved the cars while the line and numbers were painted in. He said it's probably across the street I went over and wondered back and forth looking and did not find it. Went in the sales department and stated it's 99 degrees outside and I can't find my car the helped my by getting my car . Why didn't anyone do this in the first place

I have bought 3 trucks from this dealership and 2 of them. When I've brought in for service. Has either been wrecked. Dented or scratched when I got them back. The last time I took a truck there on July 3rd. My truck has a crease in it. And my rim is all scratched up. I did not catch it, so now it's on me.

I dropped my truck day before, for diagnostic. My truck got late start. Dealer not providing loaner and nor transportation to get you dropped off. The next day no one call me. I tried to call back like 5 times left 2 voicemails still never got called back. I called late afternoon finally someone answer and telling me all need to be done. I authorized some of the work and of course I discussed the price. When I picked my truck up, I got changed for the work wasn’t done. And when I asked for it they cannot explained it to me. I asked for refund. They said, I’ll take 3 months for my money to get back to my acct. i been working all they and tired I don’t want to stand they and argue so I just ask for credit of my $180.00. They only give me 3 free changes oil. This kind of service is not acceptable. The management need to do something about it.

The peaplo work at the dealer helped me and they gave me all the answers for my costions

I had a problem with service I did not ask to be done by a service writer who could not follow the service request . I called asap got ahold of Chris the service manager and told him what happened . He asked when I could return so he could make it right. I said 10:00 AM the next morning. The right work was performed at no cost. Chris and Marcos turned a bad experience into a pleasant one. Many thanks to them for all their help and going above and beyond. Thanks so much Patches49

Daniel Cox and Darryl Reid were so helping in ordering my Yukon Denali and then an hour long tutorial on how to used the equipment and all the neat features unique to GMC. I love my car and I loved dealing with these folks. Jake in Finance was super helpful and friendly.too. Definitely will buy my next GMC from Auto Nation in Laurel!!

I was in for a repair, and the customer service was great. Ms. Keisha took care of everything. It was an overall pleasant experience.

Anthony was awesome! We came in expecting a 2 hour wait and they had us in and out in less than 30 minutes!