Autonation Buick GMC Laurel

Highly disappointed, it’s actually one of the worst I’ve ever been to. Their employees seem to know what you’re talking about but it is completely pandemonium on the weekend. I wish I could give it a better rating but unfortunately I cannot. I will be going somewhere else for business, and I drove well over an hour and a half to come here. They also stated that I needed to make an appointment so that Car can be washed from the outside..

This is a rating of the on line service scheduling system, the service billing and follow up by the service manager. I scheduled online for an oil change and transmission fluid change, the online system quoted me approx $38.00 for the oil change and $137.00 for the transmission service. After completion of my service the bill presented to me was $482.96 THAT IS $308.00 MORE THAN I WAS QUOTED ON LINE. I will take responsibility for not pitching a fit at checkout, I knew the bill was high but was unsure by how much, MY MISTAKE. I called the next day and spoke to the service manager, who I will not name here, and he told me he would speak to their accountant, who was in a meeting at the time and get back to me later that day, he also indicated that the dealership would do “something” to remedy the difference between the quoted and billed pricie for the service After not hearing from the service manager the afternoon of the following day I called and left a message asking him to call me regarding the resolution of quote and billing discrepancy. I has now been 3 days since our conversartion and I stil have not heard back from the service manager, I guess he thinks if he ignores me I will go away, but I have other avenues to persue.

I have been a customer for almost 10 years, and have not been disappointed. They do everything possible to help.

I am a widowed mother of 2. I need my vehicle working. I rely on service and accommodation. They were late with my service, negligent in communication and did not help to address nor give me insight on the grinding noise coming from my brakes. For these reasons I cannot recommend to other solo mothers nor my widow community whom need reliable resources in navigating this already challenging life.

While my car was in the shop, Scott was very helpful and thorough with everything especially when going through the dealership's additional service recommendations. He kept me in the loop every step of the way prior to proceeding with any repairs or servicing the car. Good customer service and professional.

Service representative was helpful and efficient. He also remained pleasant and patient knowing that I was already frustrated because of the car. That was well appreciated.

Great staff great service great staff great service great staff great service great staff great customer service

I got an awesome discout and they lowered my apr from 20% to 13%! Thank you for the great service

Overall the experience was average due to a few concerns: 1. Actual charge versus the quote. 2. Timeliness of communication

My experience with Auto Nations and Mr. Darryl Reid was outstanding. From my initial phone call to the Saleman thur the entire process was outstanding. He informed us on each phase until everything was completed.