Autonation Buick GMC Laurel

This is my first time owning a GMC vehicle and at Auto Nation in Laurel I had the most best experience. Darryl is a awesome sales representative he really helped me from start to finish. I also had a great experience with the financial advisor. The whole experience at the dealership was the best!

Buying a car here is super smooth! Everything super clear and very real honest people!

The service personnel are quite busy and communication with me and with the parts department was lacking. However, they honored the GM Bulletin on my Buick Encore's Turbo problem, so the repair was free and that helped me deal with not having my car for 4 days.

I had a decent experience getting my oil changed here, once I finally got in. I scheduled an appointment online in advance on a weekday. I noted that I was planning to wait for my vehicle. When I arrived for my appointment, I was informed that the Service department was backed up, that it would be 2.5 to 3 hours before they could get to it, and that I could leave the vehicle if I wanted. How am I supposed to leave my vehicle when I have no ride planned as I requested an appointment time BECAUSE I PLANNED TO WAIT FOR THE VEHICLE? In spite of having an appointment in advance, there was no compunction to get my vehicle serviced nor was a courtesy car offered so that I could leave the vehicle behind for the 5 hours it would take to receive a simple oil change. I had to negotiate to leave and come back 3 hours later to get the oil change for which I had an appointment. When I returned 3 hours later, the vehicle was received relatively quickly. The oil change still took what seems like 2 hours. An oil change. Nothing more. Two hours. MORE THAN FIVE HOURS OF MY DAY. FOR AN OIL CHANGE. WHY?

I am extremely satisfied with the service I received and will be servicing my vehicle at AutoNation Buick GMC Laurel location.

Nothing about this sale (2015 Ford Taurus Limited) was without issues. I was told multiple pickup times by multiple people via email and phone calls. When I finally showed up at the appointed time the car had been inspected, but the repairs I asked for were not done, and the car had not been cleaned. The price of the car was reduced by the cost of the parts so I could do my own repairs, and they agreed to pickup the car for detailing. When the time came to pick the car up for detailing there seemed to be issues on whether or not they could get the car back to me the same day so I cancelled and chose to take care of it myself. The only bright spot in all of this was the finance manager Travis. He was extremely helpful. This dealership suffers from lack of communication and organization. Especially coordinating between the different groups at the dealership. The whole experience was disappointing. Unless I have no choice to have something covered under warranty I will not return. The readers of this review can risk doing business if they wish.

We had a great experience at AutoNation this week. The intake and service were very professional and pleasant to interact with during the entire visit. We were informed of things that needed to be corrected and services that needed to be handled without pressure. Kudos to my intake person Tobias Clark! We are confident with our local driving and taking our vehicle on the next road trip. Thanks!

This is about the service center not the actual dealership: I’m not sure where to start. I wouldn’t take my car to this place again to put air in my tires. I’m sure if it’s incompetence or just plan laziness, maybe it’s both? I took my car here for a routine diagnostic check and the results took about a week to get back to me, once we figured out the problem I was told to bring my car back up and we would take the steps to remedy my problem, which included getting an estimate. That took two weeks and I had to keep calling back to see if they forgot about me! My service advisor, kept telling me that he was the only person there and he was swamped with work, so he didn’t have the time to call my extended warranty company to make sure they would cover my issue. This is not a typo that took two weeks !!!!! And the only reason it didn’t take longer was because I had to go retrieve something from car and the guy that helped me track my car down. Said under his breath “I didn’t know this car was here” furthermore when we had to track down my keys from the site mechanic he had no idea why my car was there !!! From that point that particular service no longer handled my account, the new guy wasn’t all bad, but he still didn’t deliver too many results and I caught him on multiple occasions giving me incorrect information and just not doing his job. For example he let me know that he had reached out to my extended warranty company and “no one answered and got back to him” I called my extended warranty company and found out that he didn’t call. It came to a point where the only thing that needed to be done was for the dealership to call and confirm the part I needed with the extended warranty company so that they could order it !!! Guess what?? That took at least a week and the only reason it happened because I had to take off work and physically walk into the dealership and ask for a manager and the manager handled it in less than 15min!!! Smh. We had to wait about two-three weeks for the part to come in but that’s not on the dealership, but when my part finally came in you think they would put a priority on my car since it’s been two months at this point, but nope! I had to call this place everyday for an update on my car because my new service advisor just stopped giving my updates! I’m guessing he was annoyed with me, but I’m not sure. I can’t count the amount of times he told me he would call me back or update me and didn’t. I stopped trying to keep up. I called up one day after the part arrived and they let me know when that my car would possibly start getting worked on, don’t you know this guy told me I need to have more patience!! At that point I had to remind him that they had my car for about ten weeks, and he had no right to tell me that I had to be patient. And I let him know that I’d be calling them tomorrow to check the status of my car. So I decided to start writing this post after about 10 weeks of not having my car just to keep track of things and so I wouldn’t leave anything out. Let’s call it a log. I also left out they do not have loaner cars !!!! Don’t come to this place, in general, but definitely don’t expect to get a loaner. I will say the 2nd service advisor I worked with was better than the first. I think he tried his best, but at times he too didn’t do what he said he would do. In the end he seemed like he was doing his best to accommodate me, but I’m not sure if it was because I was being annoying or if he really cared. I still wouldn’t come here again, but not all the staff members are useless.

Took forever for them to honor their extended warranty. Had to call GM Warranty company to get anything done. Service department never responds during that time. Also, did not fill the fluid for the cooling system, so I lost heat in the car. I used to get excellent service, but it has gone downhill.

The experience was great. Daryl took care of me on his day off. The atmosphere was very welcoming!