Reviews
New Car Purchase - Awesome
Seth Bouris and Shannon G. were very helpful and professional throughout our car buying experience. We appreciated their expertise and willingness to answer any questions we had. Very relaxed and no pressure. We highly recommend Lithia of Bend and will return there for our next vehicle purchase. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
DJ, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler Dodge Jeep Ram of Bend! If there is anything else we can do for you, please feel free to give us a call. Regards, Lithia Chrysler Dodge Jeep Ram Team
Warranty Repair
Jared and Quentin have been awesome to work with throughout the repair of my wife's 2018 Renegade. They both have gone above and beyond in getting the weather stripping/drivers door repaired. This repair has been labor intensive and time consuming. Due to a manufacturing issue of the door, it has caused the weatherstripping to flex and continue to break. Even though I have been in multiple times to resolve this issue, both Jared and Quintin are willing to continue to come up with a remedy to resolve the issue with the drivers door. I look forward in continuing to work with this dealership to fix this issue. This dealership has my business in the future! Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, it’s great to know that both Jared and Quentin provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Regards, Lithia Chrysler Dodge Jeep Ram Team
Radio and GPS updates on Ram 1500
Excellent service and great people working there. My service lasted 5 hours but the assistant service advisor kept me informed on the progress of repair !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Berny, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Dodge Jeep Ram of Bend. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Regards, Lithia Chrysler Dodge Jeep Ram Team
Excellent service department
I have purchased 3 cars there in the last 5 years I am very happy with the service I receive there. They are always on top of every service appointment I have made
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Mike. Regards, Lithia Chrysler Dodge Jeep Ram Team
Had a recall on my car need it fixed
I think I waited to long for my car to be finished didn’t realize it was going to be over 2 hours but everything else was pleasant
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Julie. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Lithia Chrysler Dodge Jeep Ram Team
Excellent customer service
I had a fantastic experience at Lythia Jeep of Bend thanks to Shane! From the moment I checked in to when I received my serviced car, Shane provided exceptional customer service. He was attentive, knowledgeable, and made sure everything went smoothly. I'm extremely pleased with his professionalism and the quality of service I received. Thank you, Shane, for going above and beyond to take care of my vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ricardo, it’s great to know that Shane provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Regards, Lithia Chrysler Dodge Jeep Ram Team
2024 Jeep Purchase
Our rep. was Andrew Pompei and he was a great help...was very patient with us, yet made sure we were taken great care of. He did an awesome job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review and shoutout for Andrew! We really appreciate your business, Keith. Regards, Lithia Chrysler Dodge Jeep Ram Team
Top Tier Dealership!
The sales team at Lithia Jeep in Bend, OR made my Grand Cherokee purchase a really happy, easy, and satisfying experience. There was no pressure from Austin my salesman, and he knew the vehicle's technology and answered every question. The manager ( Matt) took time to introduce himself, and followed through the transaction. Shannon in finance was professional and the best finance manager I have ever dealt with. Highest recommendations for Lithia team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sharon, we love hearing about customers who have had a terrific experience at Lithia Chrysler Dodge Jeep Ram of Bend. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Regards, Lithia Chrysler Dodge Jeep Ram Team
LOVE the new Jeep Grand Cherokee - best car ever
Very clean facilities and they had the car we ended up purchasing on-hand with the interior finishes that we liked. Not many dealerships carry such in-depth inventory. Logan was great in helping us even with him being newer. Very good service from start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cynthia, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler Dodge Jeep Ram of Bend! If there is anything else we can do for you, please feel free to give us a call. Regards, Lithia Chrysler Dodge Jeep Ram Team
2nd Jeep bought at this dealer
The facility was beautiful and everyone from our salesman, Scott, the Sales Manager, Matt and the F&I guy, Chris, were most accommodating. They made the process easy and gave us many options so we could make the best financial decision to lease or purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, Lithia Chrysler Dodge Jeep Ram of Bend would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Regards, Lithia Chrysler Dodge Jeep Ram Team