Reviews
Quentin & the service advisor team are always helpful &
Quentin & the service advisor team are always helpful & accommodating. They & the mechanics are honest & upfront about all issues & required services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Regards, Lithia Chrysler Dodge Jeep Ram Team
I took my pick-up in for a service recall, 67A, emissions
I took my pick-up in for a service recall, 67A, emissions control software update. The required work was done on time and to standard.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Lithia Chrysler Dodge Jeep Ram Team
Went in on a Saturday with no scheduled appointment.
Went in on a Saturday with no scheduled appointment. They fit me in even though it was 2 hours to closing. This Service department in outstanding !!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Curtis, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Dodge Jeep Ram of Bend. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Regards, Lithia Chrysler Dodge Jeep Ram Team
Easy to schedule online.
Easy to schedule online. The staff are friendly and the service was done promptly. It was a breeze.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Eileen. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Dodge Jeep Ram of Bend, we value our customers and we look forward to seeing you down the road. Regards, Lithia Chrysler Dodge Jeep Ram Team
We had a great buying experience with Logan.
We had a great buying experience with Logan. He listened to what we were looking for and helped us find the perfect vehicle for us. The process was easy and seamless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Adam. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Logan was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, Lithia Chrysler Dodge Jeep Ram Team
Really appreciated the respect extended to me and my
Really appreciated the respect extended to me and my time. All of my questions were able to be answered, they worked with me on the price and respected my time by not polluting the experience with a bunch of extras, long wait times or unrealistic vehicle upgrades.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Lithia Chrysler Dodge Jeep Ram of Bend. Please feel free to contact us if you have any questions on your new purchase. Regards, Lithia Chrysler Dodge Jeep Ram Team
Appreciate ease of dealing with Todd and Rex.
Appreciate ease of dealing with Todd and Rex. The whole process was easy and they explained everything thoroughly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review and shout-outs for both Todd and Rex! We really appreciate your business, Laura. Regards, Lithia Chrysler Dodge Jeep Ram Team
Great customer service
Anna, our sales person, was great. The customer experience was friendly and easy. We were provided detailed instructions about how to operate the vehicle and its many electronic features. Thank you for a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback regarding your experience at Lithia Chrysler Dodge Jeep Ram of Bend and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Regards, Lithia Chrysler Dodge Jeep Ram Team
Best service department ever!
Immediate support from the service department. Honesty, and integrity throught the process. My service guy gave me helpful suggestions on the up keep and maintenance of my truck, he kept in contact with me while it was being serviced and he always gave me pricing before the work began, which I appreciated very much. They entire service department treated me woth kindness which is rare these days. I appreciated them getting safely on the road again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Shari, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Dodge Jeep Ram of Bend. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Regards, Lithia Chrysler Dodge Jeep Ram Team
Professional service advisors
Makayla always takes the time to explain the repairs performed so I can understand the work that was done to my vehicle. She is always very professional and friendly. Her communication makes the service visit go very smoothly.The waiting room is very comfortable with drink/snacks provided.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elizabeth, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Regards, Lithia Chrysler Dodge Jeep Ram Team