Reviews
Great service.
The service team was able to identify and fix the outlying problem with my jeep. They worked hard to get me the best deal possible. Unfortunately, a major problem was missed in the diagnostic, through no fault of the service team. This resulted in another appointment being made to get to the bottom of, and correct a potentially catastrophic transmission failure.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jason and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Dodge Jeep Ram of Bend. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Regards, Lithia Chrysler Dodge Jeep Ram Team
Disappointing experiences with both salesman & service
Disappointing experiences with both salesman & service dept. personnel. In June of this yr., opted to travel here, in Bend, rather than dealer in Gresham to look at vehicle saw online & liked. Found out, after the fact, lack of communication led to not transferring a valid, paid-for personalized vehicle registration - as I intended - to being charged for new reg. & tags to the tune of $400+. I now sit for four yrs. before can use a valid, personalized registration. As for, service dept., an issue with Start/Stop feature led to trying to set appt. Customer service agent was very hard to hear & understand, rushed through process and seemed really bothered to be attending to my request. It will take a long time to recommend dealership because those actions and will be looking to find other dealership for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Regards, Lithia Chrysler Dodge Jeep Ram Team
GREAT SALES TEAM
Logan and Austin in sales, were super helpful and informative, I appreciated the low-key approach, they are both down to earth and sincere, I felt like I was with my brothers. Shannon in finance is super kind as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Lithia Chrysler Dodge Jeep Ram of Bend. Please feel free to contact us if you have any questions on your new purchase. Regards, Lithia Chrysler Dodge Jeep Ram Team
Excellent service and friendly staff
Great service, very friendly staff. I was helped quickly when I arrived, was provided a shuttle back home, and received a call after the diagnosis was complete to provide me the results and answer all of my questions. When I was ready to return, a shuttle driver promptly came to pick me back up and drove me back to get my truck. I was really impressed with every individual I spoke to. All were extremely courteous. I will absolutely return for future needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Dodge Jeep Ram of Bend, we value our customers and we look forward to seeing you down the road. Regards, Lithia Chrysler Dodge Jeep Ram Team
Great customer service, good work, expensive.
Very good customer service and the work seemed very good as well. Prices seemed high though. I had some warranty work done and an oil change.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Regards, Lithia Chrysler Dodge Jeep Ram Team
Courteous and Friendly
The friendliness and courtesy of the staff was great. from the salesmen to the finance folks. I did not feel pressured or bullied in any way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Lithia Chrysler Dodge Jeep Ram of Bend. Please feel free to contact us if you have any questions on your new purchase. Regards, Lithia Chrysler Dodge Jeep Ram Team
Easiest buying process!
Quick, fast, and responsive dealership. Rex kept me informed throughout the entire process and explained each rebate that was available. The simplest buying process ever.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for leaving this awesome review of our dealership. Rex truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Regards, Lithia Chrysler Dodge Jeep Ram Team
I’ll be back
The sales, parts, and service people really seem to go the distance to ensure that I received a good value in my purchase. They are friendly, well informed and seem genuinely interested in the positive outcome of a our businesses
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler Dodge Jeep Ram of Bend! If there is anything else we can do for you, please feel free to give us a call. Regards, Lithia Chrysler Dodge Jeep Ram Team
Great dealership
The sales people were so kind and helpful. I was very indecisive and they helped me make the right decision for my family and I.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Regards, Lithia Chrysler Dodge Jeep Ram Team
Service team rocks.
Service members were patient and very kind in the early morning ing drop off. After service, members continued to help and answer additional questions regarding detailing to my car. Absolutely felt comfortable and no judgement, it was quite a relief.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Lithia Chrysler Dodge Jeep Ram Team