Reviews
It's the only "home" my LaCrosse has been serviced at....
It's the only "home" my LaCrosse has been serviced at. It's been 10 years now
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Excellent service! Prompt courteous attention, nice...
Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL !
Beep beep! Who needs a ride?! Andrew was a pleasure to...
Beep beep! Who needs a ride?! Andrew was a pleasure to work with, such a smooth experience, and thrilled to have my new car!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
From the time I walked in the door, to the consistent...
From the time I walked in the door, to the consistent communication throughout the repair process, the service team did a terrific job! I highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
From the time I walked in the door, to the consistent communication throughout the repair process, the service team did a terrific job! I highly recommend!
Love my Buick and the dealership and the convenience of...
Love my Buick and the dealership and the convenience of having the pick up service when the leave me a loaner for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I get great service and they explain what they have done...
I get great service and they explain what they have done they also let me know what else is recommended to be done in the near future
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I just recently bought a vehicle I was leasing and...
I just recently bought a vehicle I was leasing and Napleton of Crystal Lake made the process absolutely effortless. Their service department is second to none as well. I can honestly say I have never had a bad experience here. Thank you Napleton!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I’m very please with this dealership everyone was...
I’m very please with this dealership everyone was courteous and helpful and the price of the vehicle was fair price compared to other dealers
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We take great pride in only providing the best customer service to our clients; So we are very pleased to hear you had a 5-star experience with us! Congratulations on your new car and we look forward to serving you again!
Good work! Great service! Very clean vehicle when...
Good work! Great service! Very clean vehicle when picked up! Eleven, Twelve, Thirteen, Fourteen & Fifteen!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Takes care of my car needs quickly and would not have a...
Takes care of my car needs quickly and would not have a problem coming back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are pleased to hear you enjoyed 5-star service with us! We look forward to serving you again! :)