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Napleton Buick GMC

(358 reviews)
Visit Napleton Buick GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 257-0240 (888) 257-0240
Used (866) 868-3138 (866) 868-3138
Service (866) 945-2515 (866) 945-2515

Reviews

(358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Buick GMC from DealerRater.

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Knowledgeable people who are very friendly. I would...

Knowledgeable people who are very friendly. I would recommend to anyone to go there. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Pleasure to work with, service, sales and parts. Deal...

Pleasure to work with, service, sales and parts. Deal went smooth trade and purchase all form in a few hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quality work - work done as promised.. Great system to...

Quality work - work done as promised.. Great system to keep you updated as work is being done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very courteous, prompt and efficient, beginning with...

Very courteous, prompt and efficient, beginning with making appointment and customer service. Car was cleaned inside and out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Finds issues and doesn’t fix them if it does suit them....

Finds issues and doesn’t fix them if it does suit them. Told me won’t cause issues but didn’t have the issue when it was purchased.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Schaumburg gmc tried to fix problem within 3 days problem...

Schaumburg gmc tried to fix problem within 3 days problem comes back tried 2 or 3 times to fix .take in to crystal lake gmc found problem right away and fixed it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Was pleased with the customer service & the time frame...

Was pleased with the customer service & the time frame the work got done in. Free car wash was a plus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It's the only "home" my LaCrosse has been serviced at....

It's the only "home" my LaCrosse has been serviced at. It's been 10 years now

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service! Prompt courteous attention, nice...

Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL !

Beep beep! Who needs a ride?! Andrew was a pleasure to...

Beep beep! Who needs a ride?! Andrew was a pleasure to work with, such a smooth experience, and thrilled to have my new car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.