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Napleton Buick GMC

(358 reviews)
Visit Napleton Buick GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 257-0240 (888) 257-0240
Used (866) 868-3138 (866) 868-3138
Service (866) 945-2515 (866) 945-2515

Reviews

(358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Buick GMC from DealerRater.

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Hello, concerning my last visit, I feel the thermostat...

Hello, concerning my last visit, I feel the thermostat didn’t need to be replaced for the problems that were occurring. The problem was intermittent and we didn’t always have the Hot engine AC off indication, could drive 100 miles in 90 degree heat and the temp stayed at 210 the entire time shut off the engine restart 15 minutes later and the temp was at 160 and immediately get the hot engine AC off indication drive a while shut the engine off restart and everything is fine temp back at 210. I don’t think this would indicate a bad thermostat but rather a bad temp sensor. The P0128 msg is driven from the temp sensor/ analog temp indicator not the thermostat. While a bad thermostat will cause a high or low coolant temp and prompt the P0128 msg I don’t believe that was the case with our problem. When we dropped off the vehicle I had asked for the coolant system flush, when I was told the thermostat was bad I thought the charge $288 would be dropped as the system is drained to replace the thermostat. I brought my Acadia to Napoleon earlier this year as I heard the service department was better than most until now I felt your dealership was trustworthy and did a good job at a fair price.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quick, efficient, and honestGreat service Would...

Quick, efficient, and honest Great service Would recommend anyone go here and see Jim for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Jason! Thank you for allowing us to earn your business and we look forward to serving you again!

Great people to do business with everyone very helpful...

Great people to do business with everyone very helpful mad buy a new truck very enjoyable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Tuck! Our top priority is making sure every customer has the best car buying experience possible. So we are very pleased to hear you had 5-star service with us! Congratulations on the new car and we look forward to serving you again!

TODD IS THE MAN-PROMPT TO GET VEHICLE IN, DIAGNOSE AND...

TODD IS THE MAN-PROMPT TO GET VEHICLE IN, DIAGNOSE AND EXECUTE REPAIRS AND DELIVERY IN A TIMELY FASHION

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Crystal! We know great customer service starts with having a professional and knowledgeable staff. And we agree, Todd is great! Thank you for allowing us to earn your business and we look forward to serving you again!

Service advisor was very pleasant and professional. Was...

Service advisor was very pleasant and professional. Was shown what was recommended. Never felt like he was pushing anything just stated the facts. Would definitely return for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! Our priority is making sure every customer's experience is as smooth and enjoyable as possible. So we are very pleased to hear you had 5-star service with us! Thank you for allowing us to earn your business and we look forward to serving you again!

This young man. Made my buying very easy. Explained...

This young man. Made my buying very easy. Explained everything that we needed to know about our new pickup truck. Would recommend this dealership is the greatest!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Tuck! We are very pleased to hear you had a 5-star experience with us! Congratulations on the new car and we look forward to serving you again!

Both gentlemen that I dealt with in the service center...

Both gentlemen that I dealt with in the service center were extremely professional and thorough. Best service I have had since my purchase at another dealer. Napleton is now my preferred dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We put great effort into providing excellent customer service, so we are very pleased to hear you had a 5-star experience with us! Thank you for allowing us to earn your business and we look forward to serving you again!

My experience at this dealership has been great. I can...

My experience at this dealership has been great. I can depend on being treated with respect and honesty when it comes to keeping my automobile running problem free. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Duke! We are happy to hear you had 5-star service with us! Thank you for trusting us for your automotive needs and we look forward to serving you again!

Car was sufficiently taken care of friendly service on...

Car was sufficiently taken care of friendly service on top of what needs to be done. Jim has been a big help in the past with our trunk latch problems

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Linda! We are very pleased to hear you had a 5-star experience with us! Thank you for trusting us for your automotive needs and we look forward to serving you again!

Great customer service. Very patient and helpful. I...

Great customer service. Very patient and helpful. I would recommend Napleton Buick Crystal Lake. Thank you. I hope to refer you to my neighbors and

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We take great pride in providing only the best customer service! We are very pleased to hear of your satisfactory experience with us! We look forward to serving you again!