Reviews
Car was sufficiently taken care of friendly service on...
Car was sufficiently taken care of friendly service on top of what needs to be done. Jim has been a big help in the past with our trunk latch problems
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, Linda! We are very pleased to hear you had a 5-star experience with us! Thank you for trusting us for your automotive needs and we look forward to serving you again!
Great customer service. Very patient and helpful. I...
Great customer service. Very patient and helpful. I would recommend Napleton Buick Crystal Lake. Thank you. I hope to refer you to my neighbors and
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We take great pride in providing only the best customer service! We are very pleased to hear of your satisfactory experience with us! We look forward to serving you again!
a day before i came in andrew the sales person that...
a day before i came in andrew the sales person that worked with me was great he walked me thru things that needed to be done over the phone and was trying his best to keep me updated on my application for a car that i was intersted in he got me aproved and told me to come in the next day everything whent smooth and he answered all my questions about the car before i knew it i was out a happy customer with a new car .. also jeff who works in the financial office was real friendly and made everything smooth good guys definitely will recomend to friends and family who are looking for a vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review, David! Our number 1 priority is customer satisfaction so we are very pleased to hear you had a 5-star experience with us as! Congratulations on the new car and we look forward to serving you again!
very good work they serve very well good people the...
very good work they serve very well good people the service very good I recommend them to my friends and family and to all people
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are very pleased to hear you had a 5-star experience with us! We look forward to serving you again!
Great & polite service. Really liked video of what was...
Great & polite service. Really liked video of what was done to repair my car. Service rep kept me informed as to what was going on
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, Laura! It gives us great pleasure to know you had a 5-star experience with us! We certainly look forward to serving you again!
Very patient staff. Everything was explained in detail....
Very patient staff. Everything was explained in detail. They all worked with us and settled on a great deal! Thanks for the family safe car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We are happy to hear you had an excellent experience with us! Congratulations on the new car and we look forward to serving you again!
So far one of the best dealerships I’ve ever been to I’m...
So far one of the best dealerships I’ve ever been to I’m definitely gone to recommend this to everyone I know who’s looking to purchase a car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review, Keisha! Our number one priority is making sure each customer is well taken care of and has an enjoyable car buying experience. So we are very pleased to hear you had 5-star service with us! Thank you for allowing us to earn your business and we look forward to serving you again in the future!
Rickardo was awesome! He knew everything about my new...
Rickardo was awesome! He knew everything about my new car. I would refer others to him. The finance person Jeff was really great as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, Erik! We know excellent customer service starts with having a knowledgeable and professional staff. And we agree, Ricardo and Jeff are both great! Congratulations on the new car and we look forward to serving you again!
Great place to buy a car. They found me the perfect...
Great place to buy a car. They found me the perfect vehicle, were very professional and the salesman Andrew was fabulous! Finance was thorough and took time to review all my options. I love my new Envision Avenir!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We believe buying a car should be a seamless and enjoyable process. So we are very pleased to hear you had a 5-star experience with us! Congratulations on the new car and we look forward to serving you again!
Was easy make a appointment on my app. Got to dealer they...
Was easy make a appointment on my app. Got to dealer they took vehicle in text me what they were doing. Very efficient.thank you
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, George! We pride ourselves on making sure every customer has a pleasant and seamless experience with us. So we are very pleased to hear you felt you had great service! We look forward to serving you again!