Reviews
Andrew was great through the whole process. Thank...
Andrew was great through the whole process. Thank you! Chris and Jeff were also very helpful in making our final decision and getting it all processed quickly. Thanks to you as well!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, Jennie! At Napleton Buick GMC, we make customer satisfaction our number 1 priority! So we are very pleased to hear you had a 5-star experience with us! We look forward to serving you again :)
This location made me feel secure that my car was in good...
This location made me feel secure that my car was in good hands. The service was awesome and my car is running amazing. They have great personalities and I was comfortable with asking any questions. Todd always kept me updated regarding the status on my car and he was always available for me. I love this location and I will go back for anything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are very pleased to hear you had a 5-star experience with us! Our top priority is ensuring that each client has a seamless and enjoyable experience at our dealership! Thank you for your business and we look forward to serving you again!
Both Jesse, Chris and the staff were great! I was treated...
Both Jesse, Chris and the staff were great! I was treated very well and the buying process was excellent. I highly recommend this dealership to anyone needing to purchase a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, Mbell! We are very pleased to hear you had a 5-star experience with us, customer satisfaction is our #1 priority! Congratulations on the new car and we look forward to serving you again!
Andrew, who is pretty new, was very helpful and guiding...
Andrew, who is pretty new, was very helpful and guiding me to a car within my budget and that I loved! Jeff was extremely helpful in getting me a payment that would work for me!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We take pride in providing exceptional customer service for our clients, so we are very pleased to hear you had a 5-star experience with us! And we agree, Andrew and Jeff are great :). We look forward to serving you again!
Very professional and fast! Clean waiting area and...
Very professional and fast! Clean waiting area and friendly staff. We would highly recommend Napleton Buick/GMC for anyone looking to service their vehicle. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We take great pride in providing only the best service to our customers! So we are very pleased to hear you had a 5-star experience with us! We look forward to serving you again :)
Everyone was very nice and easy to work with! They were...
Everyone was very nice and easy to work with! They were able to work with my budget and find me a great car for our family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review, Kaynewman! All of us at Napleton Buick GMC Crystal Lake understand the importance of making sure each customer is well taken care of so they can enjoy their car buying experience. We are very pleased to hear you felt you had 5-star service with us! We certainly look forward to serving you again!
Professional, courteous and easy to work with. They made...
Professional, courteous and easy to work with. They made the process of my trade in effortless. Andrew and Jeff were nice and easy going guys to work with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We know how important it is to make each customer's experience with us is as effortless and enjoyable as possible. So we are very pleased to hear you felt you were well taken care of with our staff! We look forward to serving you again!
Very happy with the service that I received the 2 times I...
Very happy with the service that I received the 2 times I was in for service. The service adviser provided detailed explanation of work needed. Kept me updated on the progress of the work done and washed the vehicle when work was completed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, Diana! We are very pleased to hear you had a great experience with us! We look forward to serving you again!
I love how they treat you and they also explain you...
I love how they treat you and they also explain you everything...I would totally recommend this place to visit 😌 thank you so much .. bye
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review, Mayra! We are very pleased to hear you had a 5-star experience with us at Napleton Buick GMC Crystal Lake. We know how important customer service is and making the process as enjoyable as possible! We look forward to serving you again!
I had a great experience with Napleton. I had a unique...
I had a great experience with Napleton. I had a unique situation with a car and they helped me out immediately. Their service staff were thorough and professional. I really like the video report they use to display repairs needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We take pride in the level of customer service we provide our customers. So it is very satisfying to hear you enjoyed a 5-star experience with us! We certainly look forward to serving you again!