Performance Buick GMC

Received a call from Performance Buick GMC to purchase the car I'd been leasing from them for 3.5 years. I expressed interest in their offer, then was asked if I could close the deal before the end of that month (1 week later) so they could hit their sales goals. I confirmed I was ready to move on the buyout, then never heard from them again. Made a trip to the dealership to buy out my lease a month later - no one waited on me. Left and came back a couple weeks later. Spoke to a nice, young salesman (Same salesman who called me. I have since been told he is no longer with the dealership). Finalized the terms of the buyout, but had to return to the dealership two more times because they didn't have the purchase paperwork prepared for me. On my third visit finally sat down with the finance manager. In addition to reviewing my purchase and financing paperwork, I was presented with several thousand dollars worth of insurance packages that I could cancel in the future but did have to purchase on the spot if I ever thought I would need them. The finance manager told me I would receive a full refund if I chose to cancel the coverages, two of which I eventually did. I did not, however, receive a full refund. One refund was delayed a couple of months because the sales manager was either unresponsive or unable to answer basic questions about the coverages he sold me so that I could make an informed decision. I eventually received a prorated refund for the first policy I cancelled, but several months later learned that the cancellation request I made for the second policy was never submitted by the finance manager to the insurance carrier (Eventually called them directly for support.), which cost me even more money. The only funny part about this experience was most of my conversations with the finance manager took place via e-mail, and he insisted that he had been providing me with good customer service and timely answers to my questions, despite the fact that he was replying to a string of e-mails that showed that in some cases he was answering my questions incorrectly, and in other cases he never replied at all. Car, which is driven about 10,000 miles per year, naturally had to be serviced twice within 8 months of purchase. Of course, none of those repairs were covered under the $3,000 "service contract" I was encouraged to buy. Cancelling that policy next.

I had a very pleasant and enjoyable experience purchasing my new used car from the salesman, Mark, and the finance manager, Chris. Mark was very knowledgeable and helpful. Not pushy at all. Nice experience.

I had a very good experience with the dealership The staff were nice and patience for every question I had,

I leased my Encore GX last year and my salesman Alex was the best. The service department is great and I will continue to be a loyal customer.

Just purchased a truck 3 weeks ok. It was used but very little mileage, thru 3 different codes. Dealer picked up fixed within 4 days. Woukd have been 2 but it was Christmas

They were friendly and went over things very professionally. They also explained everything in detail to me.

Easy to make appointment, clean building and service area. Protected inside of vehicle. Courteous service staff

Dependable, courteous service. All work requested was completed to our satisfaction. Will return to this location for future service.

The dealership is clean and the salespeople were all courteous and professional. No hassling! When they couldnt get my truck in stock, I made it a point to not go anywhere else looking until they got one in. Yesterday, I bought my dream truck.

Very polite and caring group, everyone takes the job seriously and works to get you the best price. The mission is to make you happy, and they definitely succeed in that.