Reviews
They listened to my needs and explained everything in detail. I had a great experience.
They listened to my needs and explained everything in detail. I had a great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.
Eddie from the service department was very helpful with my truck. He kept me informed of what needed to be repaired and the options to make the repair. Also got me a loaner car when needed. He definitely cares about his customers and goes the extra mile for you!
Eddie from the service department was very helpful with my truck. He kept me informed of what needed to be repaired and the options to make the repair. Also got me a loaner car when needed. He definitely cares about his customers and goes the extra mile for you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We are grateful that you recognized Eddie’s helpfulness and commitment to excellence. Providing a fantastic customer experience is our top priority, and we are thrilled to hear we met your expectations. We wish you many safe journeys.
Great friendly service, big clean waiting area full of amenities including free water and coffee !
Great friendly service, big clean waiting area full of amenities including free water and coffee !
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.
The service department is easy to deal with, was aware of the service requirements for my vehicle and kept me informed
The service department is easy to deal with, was aware of the service requirements for my vehicle and kept me informed
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear that our service team was effective and efficient. Thank you for taking the time to write us a good review. We appreciate your business and wish you many safe miles!
The service adviser had communication and they pick up the phone and call you back.
The service adviser had communication and they pick up the phone and call you back.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Nick, for sharing about your positive experiences with us! We're thrilled to hear that our team provides such wonderful service. If you ever need assistance, don't hesitate to reach out—our team is here to help.
Junior was very professional and courteous at the time of picking up my car. Very personable and friendly. He explained the work that was completed on my Buick.
Junior was very professional and courteous at the time of picking up my car. Very personable and friendly. He explained the work that was completed on my Buick.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Greg, for sharing about your positive experiences with us! We're thrilled to hear that Junior provides such wonderful service. If you ever need assistance, don't hesitate to reach out—Junior and the rest of our team are here to help.
Eddie is Awesome! Very happy with the service, always and easy trip and never an issue.
Eddie is Awesome! Very happy with the service, always and easy trip and never an issue.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It is our pleasure to hear about your positive experiences with Eddie. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!
Dwight did a great job, was very helpful and professional! Very happy with the service
Dwight did a great job, was very helpful and professional! Very happy with the service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know that we are doing a good job. We're grateful that you recognized Dwight’s helpfulness and commitment to excellence. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen! We wish you many safe journeys.
I brought my car in for a oil change (wonderful that it is free with the car purchase) and I needed my ac fixed, as well as back brakes. I dropped it off at 8:15AM. I gave the number of my husband as contact, as I cannot take calls during the workday. They did not call. My husband called twice after 12 noon to get an estimate for the work. They said they were checking the warranty. My car did not have a warranty. I mentioned that in the morning at drop off and it is clearly written on my record. Long story short, I went to get my car at 4PM and there was no estimate and no work done aside from the oil change. When I arrived to pick up, the associate was busy, so they had me go to the waiting room. Not a problem! Clearly, they forgot I was there. After 20 minutes, I went to the service area, and they had no information for me. No estimate or no information at all about the concerns. I asked for an estimate for the ac and after about 10 minutes, they came up with a number that was over $2000. The estimate for the part was $865 when it is available for purchase for $365. Way too much! The manager said he would work out the estimate but at this point, I was there for almost an hour and needed to leave. He was to send me a new updated estimate. This was not received - and it has been a week since I went in for repair. So disappointing! Not so much the cost - which is way too high, but the idea that they were busy chatting with each other, eating cookies, and forgot that I was even in the waiting room. They also said that they talked to my dad (a mistake) and he wanted an itemized estimate. My husband asked for an estimate for the brakes and the ac separate. Not a laundry list of items. Ultimately it was just a frustrating experience, and I still need breaks and ac. I would caution anyone, especially a woman, against using their service department.
I brought my car in for a oil change (wonderful that it is free with the car purchase) and I needed my ac fixed, as well as back brakes. I dropped it off at 8:15AM. I gave the number of my husband as contact, as I cannot take calls during the workday. They did not call. My husband called twice after 12 noon to get an estimate for the work. They said they were checking the warranty. My car did not have a warranty. I mentioned that in the morning at drop off and it is clearly written on my record. Long story short, I went to get my car at 4PM and there was no estimate and no work done aside from the oil change. When I arrived to pick up, the associate was busy, so they had me go to the waiting room. Not a problem! Clearly, they forgot I was there. After 20 minutes, I went to the service area, and they had no information for me. No estimate or no information at all about the concerns. I asked for an estimate for the ac and after about 10 minutes, they came up with a number that was over $2000. The estimate for the part was $865 when it is available for purchase for $365. Way too much! The manager said he would work out the estimate but at this point, I was there for almost an hour and needed to leave. He was to send me a new updated estimate. This was not received - and it has been a week since I went in for repair. So disappointing! Not so much the cost - which is way too high, but the idea that they were busy chatting with each other, eating cookies, and forgot that I was even in the waiting room. They also said that they talked to my dad (a mistake) and he wanted an itemized estimate. My husband asked for an estimate for the brakes and the ac separate. Not a laundry list of items. Ultimately it was just a frustrating experience, and I still need breaks and ac. I would caution anyone, especially a woman, against using their service department.
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Extremely pleased with new Buick Encore. Steven our sales associate was very personable and informative
Extremely pleased with new Buick Encore. Steven our sales associate was very personable and informative
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Buick Encore! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Steven. We appreciate your business and wish you many safe miles in your new vehicle!