Performance Buick GMC

Chris was the best to deal with; quick and to the point would definitely buy another vehicle from him. Young boy but knows his profession.

I bought a nev Envista here and was overcharged in the DMV fees. I was told by the finance department and my salesman Jacob I would get refunded when I picked up my plates. This didn’t happen and Ive still not been refunded after 6 weeks. When I asked to speak with someone I was told they were busy. Since that day I’ve left several messages by phone and emails. No one ever has gotten back to me. Buyer beware!!!

The buying experience at Performance was outstanding. Alex Kasper took care of us like family. His knowledge of the product is the best I've seen in any dealership, anywhere. He answered all of our questions and kept us informed about the status of our order at every turn. During the delivery, he took the time to demonstrate every feature of the vehicle, making us confident we could operate all of the amenities that came with the Yukon. Thanks also to Al, who made the financing and ownership paperwork process easy and efficient.

I purchased a vehicle, a GMC Terrain, from Performance yesterday, July 30th,from this dealership. Alex, Art and Brandon were all professional, courteous and extremely helpful. It was definitely one of my best buying a car experience I have had. Thank you all for the help and effort that was put into the purchase. I live in NY and it was still painless!

“I had a Terrible experience with Performance GMC, they were very nice up until the moment they sold me the car. After that, it’s been the worst customer service I have experienced while buying a car. I probably called them ten times about various issues with registration and the car, the constantly say they will call me back but never actually do. Besides they’re awful customers service, the car they sold me had several issues that they tried to slide past me. One of the ignition coils was complete shot and had to be replaced within 24 hours of purchasing the car. The rear view mirror on the driver side is completely scratched up, which they did not tell me about. They also took about 2 months to get me my plates and lied to me about when they were being sent multiple times. Overall a really bad experience I would be very cautious dealing with this dealership”

great night tonight at Performance Buick GMC! Brian Gauthier was super-friendly, informative and made the process as painless and efficient as I have ever seen, and his tag-team partner in finance James Gavenas made the finishing touches of signing the final paperwork simple and fast, while clearly explaining all options and everything I was signing. and they gave me a great deal- Brian on the vehicle and James on the protection.

Received a call from Performance Buick GMC to purchase the car I'd been leasing from them for 3.5 years. I expressed interest in their offer, then was asked if I could close the deal before the end of that month (1 week later) so they could hit their sales goals. I confirmed I was ready to move on the buyout, then never heard from them again. Made a trip to the dealership to buy out my lease a month later - no one waited on me. Left and came back a couple weeks later. Spoke to a nice, young salesman (Same salesman who called me. I have since been told he is no longer with the dealership). Finalized the terms of the buyout, but had to return to the dealership two more times because they didn't have the purchase paperwork prepared for me. On my third visit finally sat down with the finance manager. In addition to reviewing my purchase and financing paperwork, I was presented with several thousand dollars worth of insurance packages that I could cancel in the future but did have to purchase on the spot if I ever thought I would need them. The finance manager told me I would receive a full refund if I chose to cancel the coverages, two of which I eventually did. I did not, however, receive a full refund. One refund was delayed a couple of months because the sales manager was either unresponsive or unable to answer basic questions about the coverages he sold me so that I could make an informed decision. I eventually received a prorated refund for the first policy I cancelled, but several months later learned that the cancellation request I made for the second policy was never submitted by the finance manager to the insurance carrier (Eventually called them directly for support.), which cost me even more money. The only funny part about this experience was most of my conversations with the finance manager took place via e-mail, and he insisted that he had been providing me with good customer service and timely answers to my questions, despite the fact that he was replying to a string of e-mails that showed that in some cases he was answering my questions incorrectly, and in other cases he never replied at all. Car, which is driven about 10,000 miles per year, naturally had to be serviced twice within 8 months of purchase. Of course, none of those repairs were covered under the $3,000 "service contract" I was encouraged to buy. Cancelling that policy next.

Stefanne Rivera was very professional and worked with me to get my car handed over AAA towing even though I was not able to get to dealer. She understood my condition and was very understanding. She and is a valuable asset to the company.

Made a difference changing the trans fluid Thank you R. Smith

Brandon Velasquez was very helpful and clarified all our questions!