Reviews
Purchased my truck on Labor Day Monday and drove it home that day. Was told by the salesman that it’s taking a long time to get the plates. It’s now October 19th and still nothing. I was told numerous times that if I get a ticket they will pay it. How about a tow and impound for an unregistered vehicle. This is absolutely ridiculous, I’ve never seen anything like it.
Purchased my truck on Labor Day Monday and drove it home that day. Was told by the salesman that it’s taking a long time to get the plates. It’s now October 19th and still nothing. I was told numerous times that if I get a ticket they will pay it. How about a tow and impound for an unregistered vehicle. This is absolutely ridiculous, I’ve never seen anything like it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your permanent plates. We understand how stressful it is when registration issues affect your ability to drive and manage your daily responsibilities. Please know that our team has been actively working with the DMV to help expedite the process and resolve the situation as quickly as possible. While registration timelines can sometimes be impacted by factors outside of our direct control, we understand that doesn't lessen the inconvenience you've experienced. We appreciate the opportunity to assist you and remain committed to seeing this matter through to completion. If there is anything further we can do to help, please reach out to our management team directly. Thank you for your patience and understanding.
I had the worst experience with this dealership in many ways. I traded in my vehicle which had a payoff amount and after 18 days they still have not paid it off and I got charged another payment. In addition the vehicle came with tire damage and chipped paint which was all agreed-upon and has yet to be resolved 30 days later. Not one call and I’ve called and have been promised that someone will get back to me. The temporary plate that they gave me expired on September 25th and I’ve placed numerous calls -three to be exact including one today October 3, 2026 to the dealership direct because the Anthony the Sales Manager has only promised me resolve but still has not delivered. I just placed the call to the Gen Manager who wasn’t available and I expressed all of the disappointments and we’ll see if I get a phone call back
I had the worst experience with this dealership in many ways. I traded in my vehicle which had a payoff amount and after 18 days they still have not paid it off and I got charged another payment. In addition the vehicle came with tire damage and chipped paint which was all agreed-upon and has yet to be resolved 30 days later. Not one call and I’ve called and have been promised that someone will get back to me. The temporary plate that they gave me expired on September 25th and I’ve placed numerous calls -three to be exact including one today October 3, 2026 to the dealership direct because the Anthony the Sales Manager has only promised me resolve but still has not delivered. I just placed the call to the Gen Manager who wasn’t available and I expressed all of the disappointments and we’ll see if I get a phone call back
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced regarding the payoff of your trade-in, the unresolved vehicle repairs, the expired temporary registration, and the lack of consistent communication from our team. These are not the standards we strive to provide for our customers. We understand how disappointing it is when commitments are not met and follow-up does not occur as expected. Your concerns have been brought to management's attention, and we are reviewing the situation to ensure all outstanding matters are addressed as quickly as possible.
They listened to my needs and explained everything in detail. I had a great experience.
They listened to my needs and explained everything in detail. I had a great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.
Eddie from the service department was very helpful with my truck. He kept me informed of what needed to be repaired and the options to make the repair. Also got me a loaner car when needed. He definitely cares about his customers and goes the extra mile for you!
Eddie from the service department was very helpful with my truck. He kept me informed of what needed to be repaired and the options to make the repair. Also got me a loaner car when needed. He definitely cares about his customers and goes the extra mile for you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We are grateful that you recognized Eddie’s helpfulness and commitment to excellence. Providing a fantastic customer experience is our top priority, and we are thrilled to hear we met your expectations. We wish you many safe journeys.
Great friendly service, big clean waiting area full of amenities including free water and coffee !
Great friendly service, big clean waiting area full of amenities including free water and coffee !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.
The service department is easy to deal with, was aware of the service requirements for my vehicle and kept me informed
The service department is easy to deal with, was aware of the service requirements for my vehicle and kept me informed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear that our service team was effective and efficient. Thank you for taking the time to write us a good review. We appreciate your business and wish you many safe miles!
The service adviser had communication and they pick up the phone and call you back.
The service adviser had communication and they pick up the phone and call you back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Nick, for sharing about your positive experiences with us! We're thrilled to hear that our team provides such wonderful service. If you ever need assistance, don't hesitate to reach out—our team is here to help.
Junior was very professional and courteous at the time of picking up my car. Very personable and friendly. He explained the work that was completed on my Buick.
Junior was very professional and courteous at the time of picking up my car. Very personable and friendly. He explained the work that was completed on my Buick.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Greg, for sharing about your positive experiences with us! We're thrilled to hear that Junior provides such wonderful service. If you ever need assistance, don't hesitate to reach out—Junior and the rest of our team are here to help.
Eddie is Awesome! Very happy with the service, always and easy trip and never an issue.
Eddie is Awesome! Very happy with the service, always and easy trip and never an issue.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It is our pleasure to hear about your positive experiences with Eddie. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!
Dwight did a great job, was very helpful and professional! Very happy with the service
Dwight did a great job, was very helpful and professional! Very happy with the service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know that we are doing a good job. We're grateful that you recognized Dwight’s helpfulness and commitment to excellence. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen! We wish you many safe journeys.