DARCARS Lexus of Greenwich

Our sales person was very friendly and knowledgable. He was also very patient with us and was never pushy. Most importantly, the price we paid was highly competitive. The Business Manager did an excellent job of walking through the paperwork necessary to take possession of our car.

I pulled into the customer parking area and received a friendly happy greeting from the valet person and directed me the sales area. I went into the show room and received a friendly and smiling greeting from Serena the receptionist/secretary. I was allowed to walk around freely without any interruptions. I found that I was interested in a car model in which I had asked Serena for assistance. She then introduced me to Art Accurso. I found after talking Art Accurso, for a while, I had felt that like we were old friends. Art did not apply any pressure or use any classic car dealer lines. He was more concerned about my interest and my driving experience with this car than to purchase this car. Art was patient with me I was not rushed into anything and he is very knowledgeable about this car. We had gone on a test drive and explained the features of the car and I was greatly impressed with the handling of this Es 350 Lexus. Art had allowed me to make the decision for purchasing this car without any pressure from him I had met Bob Katz and he explained all the protection plans and options in simple language and was knowledgeable to answer all my questions. As I was waiting for some further information John Annunziato (Sales Manager) introduced himself to me and congratulated me on the purchase of this car and offered any assistance to me. This dealership has a friendly and family atmosphere and I would recommend this wonderful group of people to anyone who would have an interest in purchasing a car.

Lexus of Greenwich is about 90 miles from my house but it was well worth the long trip for such a great experience. My sales rep Ed Marcus was excellent. He was honest and straightforward throughout the entire process and there were no unpleasant surprises. He always got back to me right away and was patient enough to answer my never ending questions. The delivery experience was quick and smooth with no issues. Tim in the finance office took the time to explain all of the extra options without making me feel pressured, and Ed went over every detail and feature of the car. If you are looking for a Lexus in NY or CT this is the place to go. Lexus of Greenwich offered the best car buying experience I have had in a long time.

Steve was incredibly friendly, knowledgable and made us feel right at home. He gave us great options, solid advice and was pleasant and incredibly forthright throughout. Great job!!

Sales service was excellent. Our sales consultant was Katie Koroleva, who was terrific. She gave us a lot of time and attention, and listened to our needs. Outstanding experience. This is our fourth Lexus, and I was of the mindset that it was time to try a different brand, but the buying experience at Lexus of Greenwich was much better than our experience at BMW or Audi.

Steve was great. He understood what I wanted and my budget. He explained everything in detail and was very knowledgable about the product. He also took the time to walk me through the numbers which I appreciated since this was my first lease.

My experience with the dealership and with Katie was perfect! Everyone was polite, professional and friendly. And, Katie is by far the most competent sales consultant I've ever worked with! She is polished, super detail-oriented and totally helpful! I will recommend her and Lexus of Greenwich to my friends.

I've had nothing but pleasant experience in my interaction with Sale Consultant Katie Koroleva! The missing part I requested was quickly located and shipped promptly to my total satisfaction. Thank you Lexus of Greenwich! Thank you Katie!

On many levels, this was the finest experience with a car dealership that I have experienced in over 40 years. Most recently, I have driven the Lexus ES330 and 350 - both of which were excellent. I decided to change to the RX350 and was very clear with the various dealers - provide me with your best and final price up front - that I have little patience or time to "negotiate" with multiple dealers. Dave Sturm got the ball rolling after my internet inquiry with Greenwich by presenting a very competitive price. Dave referred me to John Annunziatio - who introduced me to Steven Zinaman, one of the salesman in the office. Steve reviewed the correspondence and, working with Ched, made the deal happen almost immediately. Bob Katz and Ched dealt with the paperwork which was pain free and fast. Because there were two different types of "black" RX350s, Steve insisted on taking me to the Lexus lot to show the difference between the two. Because my wife and I were going out of town the following day, the team got the car prepped and ready for pick-up the very next day. That's right - a one day turn-around (prep, plates transfer, insurance, etc.). All seamless to us. When we picked up the car, Steve did not go through the options and electronics in five minutes as many salesmen do after a deal has been closed. Rather, he spent a full hour going through all the systems, making certain that my wife was comfortable with each before we left the showroom. He is to be applauded. Overall, a fabulous experience. This may very well be a function that they are a smaller dealership that appears to pride themselves on a quality experience. That's their differentiator. They have a new customer.

Art was wonderful. He rode in the back seat with our dog for the test drive to make sure he was comfortable and enjoyed the ride.