Napleton Mazda of Naperville

Overall good experience with Continental Mazda –Efrain was by far the friendliest and most professional sales consultant we have ever dealt with. The buying process went smoothly, without pressure. He has a positive attitude, is diligent, respectful, and patient. It was a comfortable process throughout and we are happy with the deal we received on our new car. Highly recommend this dealership and its professional sales team. Thank you Efrain for your excellent service!

Bought a new CX5 in February. Went with the Costco Auto Program. Our contact with this program was Karl Tanhueco. Was so impressed with his professionalism, promptness, and follow up. We felt very comfortable with him and absolutely no "dealer" pressure. Since our initial purchase we had contact with both the service department and parts department. Never has such attentive customer service. Highly recommend this dealership!!!

Nice car, features misrepresnted, friendly staff but long wait Quick after hours response from Cory delighted me and salesman Efrain was very friendly and not pushy at all. I bought a used vehicle and found it did not have one of the specific features I had asked about and noted several times that I wanted. i had been assured by both that it did have that feature. Got a big 'tough luck, as is' when I brought it to their attention less than 24 hours after purchasing. Nice vehicle, not worth suing to return. Overall very disappointed. The vehicle was not detail clean, lots of residue from wet wipedown clothes to get a quick picture. They did reclean, but it took more than 2 hours to clean and get financing done. Kids were happy in the waiting area.

I found working with Continental Mazda aa very easy and enjoyable experience. I never felt pressured into buying anything. We started looking in November and got sidetracked from the process and didn't start looking again until March. During that time Jeremy kept in touch with us via email. He never pressured us to come back in or anything. When we started searching again we called and Jeremy set up for us to take an extended test drive of a car outfitted like in exactly the way we wanted. It was great getting to drive the car for a couple hours without any sales people in the car. They would have allowed us to take the car overnight, but that wasn't necessary. Jeremy provided me with a price quote via email and then when we came in he stuck to that price. He did not use any bait and switch tactics. All in all we felt like we were dealt with honestly and respectfully by everyone at Continental Mazda and we are very happy with our purchase.

Bought our second CX-5 from Jeremy Storino. He has never pressured me. Let's me take my time. Returns calls and texts within the hour. Hes professional yet very personable. I've bought 10 cars over my lifetime & talked to countless hundreds of other salesman, Jeremy is one of the top two I've worked with. He will continue to have my repeat business.

Walking into A clean and bright showroom . Sales had kind and clear explaination let whole process won't take too long. Car condition as I except, definite will recommend to friends and families .

Great dealership, friendly staff, no pushiness or pressure to buy. Fair trade in and willing to work with you to remain in budget. Will recommend and go back

Efrain has a great personality, untraditional "sales" man with a good heart and knowledgeable. CX-3 is my first Mazda. I did lots of research of it and after meeting with Efrain I had no doubt that I want to buy the car from him. I also had a great experience talking to Cory and Ryan from Customer Experience Center. I gave three to Friendless and Overall, and because we had not a good experience with Finance.

After buying a new 2011 Mazda 3 s Sport from Continental and loving everything about it and the dealership, my interest in a new one was piqued late summer 2015 after receiving my first call from Continental's Marie Stepanek to gauge my interest. i really hadn't considered it. I was happy with mine and its zippy 2.5 liter, 167 hp engine, and wasn't really ready to buy a one. Though like many car enthusiasts, I'm always looking at new cars, especially Mazdas. After a few calls, I let Marie know I had to take care of a few things before I did anything, and she let me set the pace. By February I was ready to consider moving up to a new Mazda 3. I'd liked what I'd been seeing and reading about the new models, including the current 2.5 engine now putting out 184 hp, and with much better fuel efficiency. That's not even mentioning the numerous other upgrades that came with the s Touring model I was now looking at.. In February, I got back to Marie, who put me in the hands of Jeremy Storino, who listened to what I wanted and didn't need, saw the budget I'd set, understood the order I was doing things, and went over the different options I had to make it all possible. He kept on top of things we'd discussed so we were always moving forward each time we talked, got me a fair trade on my 2011, and by the end of February I was able to drive away with a 2016 Mazda 3 s Tourimg that's a real head turner. With some guidance by Continental's sales consultants, both cars I bought I was able to take advantage of money saving incentives, excellent financing, fair value for my trade in, and with with no tiresome, time wasting tricks, gimmicks or pressure like that I received from others dealers I'd dealt with previously (Pontiac, Dodge, Ford.) My experience with Continental's service department too has been the best I've ever had with any dealership to date. You have to see for yourself why Continemtal is the place and people you wanna go to for your next Mazda. I'm sure that's where my next car will come from as well.

Test drove the new CX3 on the local test track. Enjoyed the experience and the rep Dan Eugea was very helpful and full of information.