Skip to main content

Napleton Mazda of Naperville

(530 reviews)
Visit Napleton Mazda of Naperville
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 5 awards
2016 state dealer award 2015 state dealer award 2014 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (630) 576-3029 (630) 576-3029
Used (630) 576-3036 (630) 576-3036
Service (630) 948-0706 (630) 948-0706

Reviews

(530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Mazda of Naperville from DealerRater.

Want to share your experience with this dealership?

Write a review

Love my new car

Looking for my first car, Jeremy was great and made the experience very smooth and painless. I asked to test drive multiple vehicles and he was very helpful every step of the way. Even going the extra mile to show me how to work all the aspects of the car. I highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for choosing Continental Mazda for your first car buying experience! We appreciate it. Congrats on your first car and thanks again for the review.

Zero pressure lots of product knowledge

We were greeted after a minute or two upon entering the interior sales area. No sales vultures here. Relaxed attitudes. We were shown vehicles by a salesperson with extensive product knowledge. He asked a few questions to help narrow the search. We really felt like he was trying to match us to the best vehicle that met our needs. He also offered excellent suggestions about potential future needs. I would certainly recommend others to visit. Pricing was very easily obtained and reviewed- no hassle, no tricks, etc. This is an excellent dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for this great review, Joseph! We truly appreciate it. If you ever need anything please feel free to stop by or give us a call.

reliable, pleasant service

We bought our second Mazda at Continental this week. Great car, and a very good buying experience. Product Specialist Nate Martin was is friendly, low-key, knowledgeable, and put up with my family's goofiness. There wasn't hard pressure, which made us feel comfortable pondering a decision between two models for a couple days. Once we decided, the responsiveness and efficiency with financing was impressive The Mazda 3 is an excellent car, and Continental of Naperville is a go-to to make the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great 5 star review. We appreciate it! Enjoy your new Mazda3 and please let us know if you ever need anything!

Superior buying experience!

Jeremy was fantastic from the moment we met him! As a buyer who knew exactly what she wanted I truly appreciated the fact that he didn't waste my time with other vehicles/offers/specials. Highly recommend this dealership and Especially Jeremy and Robert! Thanks again for everything!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great 5 star review! We are pleased to hear that you had such a great experience working with Jeremy. Thanks again!

Friendly, low pressure experience!

When I started off looking for my first new car, I had a mixture of excitement and anxiety. Immediately after stepping foot into Continental Mazda, I was surprised to be able to just look around and sit in cars at my leisure. If I had a question I could go to friendly product specialists and they were happy to help. If I wanted to test drive a car, they'd get it, I'd drive it, and then I was free to leave afterward. I felt like I was in control of the experience the whole time. I visited the dealership multiple days and worked with a few different staff, all of whom were exceedingly friendly and knowledgeable. Dan was really helpful in reducing any anxiety I had throughout the process, providing insight into the pros and cons between various models/trims, and showing me how to get the most out of each fun car in Mazda's lineup. It was a great experience, and it was easy to forget that I was working with a salesperson and not just a buddy I was bringing along to test drive cars with. Overall, I had a great experience and would recommend Continental to anyone looking for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for this awesome review, we truly appreciate your feedback. If you have anymore questions or every need anything, please let us know!

Awesome experience!!!

Thoroughly enjoyed our experience. Working with Jeremy and his team was a pleasure! No pressure sales. We came in 2 different times to test drive and both times we weren't pressured. We would highly recommend continental Mazda of Naperville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great 5 star review! Congrats on your new Mazda and please let us know if you have any questions.

Great Experience

I was treated with respect even when I really needed a haircut and my young adult son was the one looking for a car and not me. When it became obvious a few weeks later that I also needed a new car, I looked at Mazda for the first time and was pleasantly surprised to find that all of their models were very highly rated by the major automotive magazines and websites. My wife and I went to Continental to look at a CX3 and we really liked the car and the way we were treated. Marko and the rest of the staff answered all our questions without pressure. We felt much more valued at Mazda than we did at Honda because they offer a lot fewer (but higher rated) models, while giving us a lot more personal attention without making us feel rushed. For all of those reasons, we purchased a CX3 that we are very happy with and would recommend Continental Mazda to anyone looking for a good looking and fun to drive car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for this great review, we truly appreciate it! We hope you enjoy your new CX-3 and all of it's features! If you have any questions or ever need anything please give us a call or stop by.

Super Awesome

Having not purchased a car in 11 years I expected the days of old when pushing cars salesmen sold things you didn't need and when you left you felt like you got screwed.. Could not have been more opposite today at Continental Mazda. Great deal on an stunning GT CX-5. It also helped that I used edmunds and Truecar to find TMV of the car I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is great to hear that you had a pleasant time working with us to purchase your new CX-5! Please let us know if you ever need anything and enjoy!

Low Pressure, Excellent Experience

A few months ago I had visited Continental Mazda with my 20 year old son who was looking for a used car. He was the customer and I made it a point to stay out of it because he's smarter and better and informed than me. I knew I was also going to need a new car soon, so while he was involved with the salesman and taking a couple of test drives, I looked at all the new Mazdas even though I hadn't really considered them prior to our visit. I was overdue for a haircut and looked kind of scruffy, but was treated with respect, even though I wasn't actively shopping. More importantly, the staff was good with my son when other dealers treated him like a kid. After that experience, I began to do research and found that most Mazdas were highly rated by the major magazines and websites so put them at the top of my list. When my wife and I went to Continental for a test drive, Marko Knezevic answered all our questions without pressure, so we returned a week or so later to buy a CX-3, which we are very happy with. We felt much more valued as customers than we did at Honda and not just another statistic. Low pressure and an excellent car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you for this awesome review about both of your experiences here at Continental Mazda. We appreciate your business and especially your kind words. Please let us know if you ever need anything!

Friendly and Helpful

Overall good experience with Continental Mazda ? Efrain was by far the friendliest and most professional sales consultant we have ever dealt with. The buying process went smoothly, without pressure. He has a positive attitude, is diligent, respectful, and patient. It was a comfortable process throughout, and we are happy with the deal we received on our new car. Highly recommend this dealership and its professional sales team. Thank you Efrain for your excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to write this awesome review about Efrain! He surly appreciates it. We hope you enjoy your new Mazda!