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Napleton Mazda of Naperville

(530 reviews)
Visit Napleton Mazda of Naperville
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 5 awards
2016 state dealer award 2015 state dealer award 2014 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (630) 576-3029 (630) 576-3029
Used (630) 576-3036 (630) 576-3036
Service (630) 948-0706 (630) 948-0706

Reviews

(530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Mazda of Naperville from DealerRater.

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Wonderful Experiance

Brad was very helpful and knowledgable. He made the process painless. The warranties offers were outstanding! I plan to recommend anyone that wants a Mazda to come back and see Brad.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review, we appreciate your feedback! Congratulations on your new car and we wish you many miles of smiles.

Informative and low-pressure

We wanted to educate ourselves on all the options out there and our salesman Brad was informative, friendly. More consigliere than anything else. We are happy with the transaction and I will consider Continental Mazda for future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your new car. Be sure to stop by the showroom when you’re in for a complimentary wash!

New Mazda!

We started our car search at Ford and drove the Edge and Explorer, both excellent vehicles that were options for us. We also had Hyundai, Toyota & Mazda on our list. When we visited Continental, we met with Brad, told him what we were looking for and he immediately put us in a vehicle that was exactly what we were looking for. We ended up leaving the dealership with a lot to think about (we had drive four different cars that day). After discussion, we decided we needed the third row option (Ford Edge was out), the Explorer was too expensive for all the options we wanted and the Toyota was not affordable. We really liked the simplicity of the Mazda CX-9 and it had almost all of the options we wanted in a car at a very affordable price. The following Monday we went back to request the vehicle overnight to make sure it fit in with our lifestyle. It did and I loved it. It's a perfect size and looks great. I knew I wanted it. My husband was a bit more indecisive but eventually he agreed it was our best option. Last night, we made our way to the dealer and purchased the car and while we haven't gotten to drive it much distance, we love it and can't wait to drive it for the next 8 years (or more!). Brad was our salesman and he was great to work with. We never felt pressure or that awkward sales pitch...he worked with us for exactly what we wanted and needed and he's incredibly nice and talkative, we enjoyed his company during the entire process! Robert in finance was also great, he made the process smooth and easy and we also enjoyed working with him. I would highly recommend this car and dealership, our experience was very positive! Thanks, Continental Mazda, for a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new purchase! Brad is a valued member of our team and he will appreciate your kind words. Let us know if you have any questions regarding your new CX-9 and feel free to follow us on Facebook and Twitter.

DEALER IS A WINNER

Efran Heredia is the salesman at Continental Mazda. He is to be commended. We, because of Efrain bought our Mazda there. His personality and professional car salesman knowledge earns our approval along with his patience and listen to his customer(s). Sincerely, Bill and Ria Krygsman

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this great review about us. Efrain is a great member of our team and he will be pleased to hear your kind words.

Best dealer experience by far!

My fiance and I recently purchased 2 vehicles from Continental Mazda of Naperville and I have nothing but GREAT things to say about this dealership! I have never had such a good experience at a dealership as we did here. Not to mention we purchased 2 cars which I expected to create even more work for us and a huge hassle, but Jeremy (highly recommend you ask for him!) made the experience as easy as possible for us. He was extremely friendly, helpful, straight forward, and so easy to get in contact with! I can't recommend this dealership enough for your next purchase. From the sales process, to financing with Bob, to getting our beautiful new cars, I don't have a single bad thing to say!! Thanks Continental Mazda!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for this great review! It is so rewarding to hear that you had such a positive car buying experience here at Continental Mazda. Congrats, and we wish you many miles of smiles.

Excellent service. Brad was knowledgeable and courteous.

Brad Waite was very knowledgeable and easy to talk to. I deeply appreciated the price for the car we purchased for my daughter. I believe she will get several years of use of the vehicle. I will consider Continental Mazda in any future car purchase. Warren Anderson.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review, we appreciate your feedback! Congratulations on your purchase and we wish you many miles of smiles.

EXCELLENT SERVICE!

Thanks to Brad! He helps me a lot! Accommodating, Professional, and Friendly. No pressure from him especially I'm a first time buyer and driver. He gives me a lot of options/ information/ suggestions regarding the car. I'm happy and feel secured on my new car. Thank you again Brad! Thank you to Mazda!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car. Be sure to stop by the showroom when you’re in for a complimentary wash!

Great Buying Experience

Jeremy Storino is great to do business with. He was patient and informative as I spent over 2 weeks evaluating my new car options, pricing, etc. I will recommend him to my family and friends. Take advantage of scheduling an appointment for the best use of your time. The entire staff was friendly, patient and informative through out the buying process.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new purchase! Jeremy is a valued member of our team and he will appreciate your kind words. Let us know if you have any questions regarding your purchase and feel free to follow us on Facebook and Twitter.

pleasant experience

I recently purchased a sedan from Continental. I was not looking forward to it as I have had stressful and unpleasant experiences buying cars in the past. My attitude quickly changed after meeting Jeremy Storino. From the start I found Jeremy to be pleasant and easy to deal with. He has a postive and cheerful attitude, is knowlegeable and professional, and most importantly is not "high pressure" in his sales presentation. I was very impressed that Jeremy came to the dealership to accomodate me with the delivery of my car, on his day off, because of my time constraints. I would recommend Jeremy to any customer interested in a Mazda. If you ever meet Jeremy, I am sure you will be impressed by his attitude, and work ethic .

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car. Our team is committed to your satisfaction and we appreciate the kind words. Thanks again for this review and feel free to follow us on Facebook and Twitter.

Friendly Staff

Brad was great in helping us learn about our new car and making sure all questions we had were answered. No hassle or pressure and easy to work with.

Rating breakdown (out of 5):
  • Customer service 4.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review, we appreciate your feedback! Congratulations on your purchase and we wish you many miles of smiles.