Advantage Acura of Naperville

CHRIS PAPO AND RICK ONEIL DID A SUPERB JOB FINDING A SUBTLE TICKING NOISE BEHIND THE STEERING WHEEL OF MY TL. THEY WERE POLITE AND EFFICIENT IN THEIR APPROACH TO THE PROBLEM THEY WERE VERY PATIENT WITH ME AS WELL. I WOULD RECOMMEND CONTINENTAL ACURA FOR ALL ACURA MAINTENANCE ISSUE. BRAVO GENTLEMEN! CRAIG JONES

Tony was excellent!!! We went on a road test and he demonstrated every thing about the car. I was purchasing a used car which was practically new and he made it a point to demonstrate to me that the car really was just like new. He was willing to work with me to come to a fair price and though I was just going there to look, I drove away with the car. It was so easy to move forward and the interaction I had with Tony felt right. I know this car was for me because I did not have any buyer's remorse so often felt when we make a big purchase. Tony helped me to realize the car was meant for me to have and that I should take advantage of a great deal. He showed me other certified pre-owned cars but he stated based upon my demeanor the car I inquired about seemed meant for me and that we should take a test drive so I could see this. He was very intuitive because the car was meant for me to have and as he mentioned I would feel it once I got behind the wheel of the car. This was very intuitive of him to read and understand a customer in such a short period of time. I think this is a talent rather than a learned process. Thank you Tony for your attention, knowledge and talent for making me feel at ease. I did my finances with Jerry Burton. He was very professional and talk with me about all the maintenance options available for my car. I chose not to purchase anything extra and Jerry was gracious to say he respected my decision and was there to help make the process of completing the financial aspect of the deal as smooth as possible. He explained each step of the way, what I was signing and what it entailed. He explained charges that needed to be done for the car and made sure I was okay with the explanation before moving on. The next day when I came to the dealership because of forgetting something in my trade-in, Jerry immediately assisted me with asking the correct person who promptly got all my belongings. Thank you Jerry for being so courteous and helpful. I had my first encounter with Dan Rasmussen because of a slight problem with my headlight. Apparently the seal was not proper on the car and Tony suggested I come to the Service Center and have them fix the problem. I thought is was very simplistic, not understanding the mechanics of the car. Dan explained to me the procedure of how the headlight would need to be fixed and the importance of fixing the headlight. It was an education for me because I thought headlights were done the same way from back in the day. He asked that I take a sit in the waiting room to wait for the car and came out to let me know when the car was being serviced and what was happening. I chose to wait and he asked during that conversation if I needed anything to make me more comfortable. I joked with him that I would be okay if I did not have to go to leave for an appointment at 10am. I was not paying attention to the time when Dan came to ask me if it were okay if I wanted to waive my car being washed because of mentioning I had an appointment in which I needed to leave at 10am and it was 9:50am He expressed not wanting to forgo the car wash but knowing my appointment was important. I appreciated the attention he paid to such a subtle comment and realizing it was important not to stress me out due to shorten time to arrive at my appointment. Dan then guided me to the cashier, explained why there was no charge for service today due to my warranty and then got me to my car, which by the way they did get it washed. He handed me my receipt and my DVD of what was done to the car. I am truly impressed with your dealership and your sales, finance and service personnel. I look forward to a long and happy relationship. Thank you!

Tony was precise and worked with me to understand my needs in order to secure the deal. Second car I have purchased from Continental Acura, both good experiences.

This has been far the best new car purchase I have ever experienced. The price was fantastic, the trade-in value exceptional, the service unbelievable. I was a little apprehensive purchasing a car over the internet but once I connected with Greg and his assistant Sharon the process went flawless. The both of them are like the dynamic duo! Their punctuality was impeccable and they were so responsive and easy to do business with. Even though I was purchasing the vehicle from their dealership and I was out of state the process went so smoothly. Highly recommend Greg and his team if you are in the market for a Acura. Steve

PLEASE CHECK YOUR CAR OIL IF RECENTLY SERVICED. FROM MY EXPERIENCE, DEALERSHIP DOESN'T CHANGE OIL AS THEY CLAIM!!! I am faithful Honda buyer. Currently own a 97 Prelude, 08 Accord V6, 08 Pilot and an 07 Acura MDX. Of all these cars, the MDX has been the worst in quality. First, there was the left suspension rattles at 12k miles. This Dealership took countless trip to diagnose the problem; they replaced the whole front left suspension, rear left suspension, re-did the brakes and after 6 visits it was determined that the Battery Holder was cracked. Now, the car has 33k miles and the Oil Sensor Switch has malfunctioned. The Nav system reports "Oil Pressure Low." I checked the oil and it was extremely black and dirty; and the oil had only been replaced 3k miles ago. I pulled the oil and I promise you a car that has had its oil change done 3k miles ago should not appear this way. I have done enough oil changes on old honda to know; I contacted the dealership and their response was "we use a darker tint oil 'Castrol' and that appears darker." After hearing this, I went ahead and scheduled an appointment and got the diagnosis of faulty oil pressure switch. My car is past the warranty so I am out of pocket $230; even though if you do a bit of research online, Acura has had this issue with 07-11 MDX, but did not issue a recall on the system. I went further to determine if poor oil quality (due to lack of oil change at the dealership) could have caused this sensor to malfunction and have come across varying opinion. However, when I suggested this to the service managed I got the line "In my 24-28 year experience (depending on who you talk to at the dealership), this has never happened." All this begs me to question the integrity of the service department and the quality of Acura product. In addition, the service staff claims of 28 year service doesn't add up mathematically, since Acura was launched on March of 1986 (do the math...that adds up to 26 years). I have read all the reviews online and this must be a good dealership; however my experience has been very poor and I will not be returning again. Being part of a research institution, I am gonna take the steps necessary to get the oil I pulled verified and will share results once available. Lastly, for anyone considering an Acura product; I employ you to take a look at their cheaper sister, Honda, better service and won't charge 230 dollars for a 30 dollar part). And if luxury is what you really want, then go check out a Lexus. (This is not a bias, rather a fact from US news and world report, motortrend and edmunds).

Do yourself a favor, and check out Greg and Sharon at Continental Acura before you purchase your next Acura. I have never been treated with more respect and consideration before, during and after the purchase of any new vehicle. When dealing with Greg and Sharon, there are never any surprises. You never have to go through the "I'll have to run this by the boss" when negotiating the bottom line. Very refreshing. When Greg does the delivery he takes all the time you require to totally understand the intricacies of the car. Ever more important with all the high-tech add-ons in todays autos. I believe Greg may ne the most knowledgeable sales rep I have ever dealt with. He has done his homework. His assistant Sharon seems to be everywhere at once. License plates need to be swapped, done, you forgot to take your sun glasses and I-Pass out of your car, done,and done. Anything to make the process more enjoyable is taken care of by Sharon. Case in point, my car came from another dealer. When it came in, she called me to let me know, and assure me that it would be delivered on time. I of course had to show up unannounced to take a look at it. Rather than just point to the general area where it could be found, she walked me through the shop, and across the car lot, in heals no less, handed methe keys and said to enjoy my car. A little thing perhaps, but an indication of how important you are to Greg and Sharon. Give them and the dealership a chance, you will be impressed.

All whom we dealt with were friendly, helpful and most of all no preasure. Greg Pew, Jerry Burton and Sharon were very professional. We felt relaxed and confident we were buying the right car. They all took their time to explain everything and answer our questions

Greg, Sharon and Bill did a wonderful job. They are very friendly, professional. My purchase went very smooth as expected. All my questions got answered very nicely. They are doing an awesome job. Thank you!!!!!

Overall decent experience, easy financing. The used-car guy told me they don't sell mechanically unsound vehicles but showed me a car that had 3 accidents on the CarFax report. He tried to explain to me that those accidents were minor. He claims that they must have missed the accidents on the CarFax report, though he still seem like he wanted to sell me the vehicle. I asked about another car they had in stock and that one too had a front end collision on the CarFax report. At this point I pretty much believed that his "we don't sell mechanically unsound vehicles" line to be complete BS. After I told the salesman I did not want a vehicle with any prior accidents, he agreed that the first car we looked at was a piece of crap. The next day when I came in to finalize the deal on another vehicle I liked, he told me they were putting the original vehicle I looked at on a truck to be sent to a dealer auction (Why would I care to know this? Was he trying to save his and the dealership's reputation?). Bottom line, the overall experience was fine, however, don't let their used car salesman try to explain away a reported CarFax accident incident without even knowing anything about the vehicle or the previous owners. As you might expect from a used-car salesman, the experience was high pressure. Instead of asking questions about our needs, price range, driving habits, etc., he was too busy talking/selling. I guess their strategy is to talk so much that you can't hear yourself think. Additionally, the salesman tried to talk me into putting down a $500 deposit to hold the car I was interested in when I said I was going to check out another vehicle that day at a competing dealership. Don't ever fall for the down deposit tactic. In the end I was happy with the car I purchased and hope to have good luck with the vehicle (2003 Camry XLE 93K mileage, $8,500 purchase price). Another tip: go with your gut instinct and don't let the salesman talk you into anything. In fact, if you can't wait a day to finalize your car purchasing decision, I recommend that as your choice of action.

Tom did a great job of making the purchasing process a reasonable experience. Roma after sales support has been phenomenal. Everyone at Continental Acura makes visitors feel welcome. The service department does a good job and accomplishes the job quickly.