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Advantage Acura of Naperville

(469 reviews)
Visit Advantage Acura of Naperville
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (630) 931-8809 (630) 931-8809
Used (630) 426-6824 (630) 426-6824
Service (630) 931-8806 (630) 931-8806

Reviews

(469 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Advantage Acura of Naperville from DealerRater.

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Tom did a great job of making the purchasing process a...

Tom did a great job of making the purchasing process a reasonable experience. Roma after sales support has been phenomenal. Everyone at Continental Acura makes visitors feel welcome. The service department does a good job and accomplishes the job quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

You are always welcome at Continental Acura. We think of our customers as family and will do our best to take care of you. Tom and the rest of our staff thank you for this positive review. You can give us a call if you have any questions regarding your new car. Please feel free to follow us on Facebook and Twitter. Sincerely, Andy Trilla-GM andyt@conacura.com

Tom Trulis and Jerry Burton are excellent gentlemen to...

Tom Trulis and Jerry Burton are excellent gentlemen to work with and are big on making your experience feel great. My Acura TL is fantastic and these two gentlemen made it happen. They created a true panacea for me and my car buying decision. Chad L. Tancil

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving our dealership this positive review. Tom, Jerry and the rest of our staff appreciate your business and congratulate you on the new TL. We look forward to your next visit. Feel free to follow Continental Acura on Facebook and Twitter. Regards, Andy Trilla-GM andyt@conacura.com

I was given a birthday coupon by Continental Acura for a...

I was given a birthday coupon by Continental Acura for a free upgraded Bear Hug Car Wash service. For some time, I've been trying to figure out how to remove two car decals located on the back window. I googled to try to find tips/solutions for decal removal to no avail. I asked Chris to see if he could give me ideas. Instead, he volunteered to remove the decals himself. After 30 minutes, I was pleased to see my Acura MDX clean minus two car decals. Chris went above and beyond his work description. Kudos to him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for writing this positive review of your experience at Continental Acura. Chris and the rest of the staff at our dealership are always willing to go above and beyond. You can count on Continental Acura to be here for you. Follow us on Facebook and Twitter for specials and promotions. Regards, Andy Trilla-GM andyt@conacura.com

The staff are friendly, professional, and courteous. Two...

The staff are friendly, professional, and courteous. Two thumbs up! We weren't especially going to buy, but the product is superior and the prices are great. I gave them my "crazy number" and they said yes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

That you for this five star review. We appreciate your business and hope to have you as a lifetime customer. Don't hesitate to contact us if you have any questions or concerns regarding your new vehicle. Visit us on Facebook and Twitter for great deals and promotions. Regards, Andy Trilla-GM andyt@conacura.com

This dealership is top notch they have the best customer...

This dealership is top notch they have the best customer service and do great work Always fair and trying to help the customer. It's actually not a chore to have car repairs or shop for a car when you deal with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Continental Acura would like to thank you for this five star review. Our staff enjoys helping you find the right car and keeping your car running like new for years. We look forward to your next visit. Visit Continental Acura on Facebook and Twitter. Regards, Andy Trilla-GM andyt@conacura.com

I have been going to this dealership since before it...

I have been going to this dealership since before it moved to Naperville. I ran across this dealership in Lisle when the Acura dealership in Elmhurst (Napleton) tried to tell my wife that a Legend we owned needed a complete suspension replacement which would have cost several thousand dollars. I could not believe what was then a fairly new car, and one that had seen the dealer in Connecticut )when I was living there) every 5000 miles needed such drastic repair. In the search for a second opinion, I had my wife take the car to Continental, who diagnosed the problem as a wheel alignment. Napleton did not know the car needed a 4 wheel alignment which was the specification on the car, and treated my wife like an airhead, which as an engineer, she definitely is not. Since the day my wife was treated so well at Continental, we have purchased several Acura cars, and followed this dealer to Naperville when it moved there a few years ago. Living in Elmhurst, I pass several Acura dealers, and have one in my own town, that I will not use as long as Continental keeps treating me as a valued customer. From the other ratings on this service, I see several others agree, and when I am in the dealership, I notice that the other customers are receiving the quality care I have come to expect whenever I trek to Naperville for an oil change or other maintenance requirement.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for doing business with our dealership. Continental Acura appreciates having you and your wife as customers. You can always expect to be treated with respect and care when you visit us. We look forward to your next visit and invite you to follow us on Facebook and Twitter. Sincerely, Andy Trilla-GM andyt@conacura.com

First visit for a car wash since buying my new car. Very...

First visit for a car wash since buying my new car. Very good service. Barbara was very helpful and friendly. Will be using this service all the time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for this great five star review. You can always count on friendly and helpful service from Continental Acura. Barbara and the rest of our staff look forward to seeing you again. Follow us on Facebook and Twitter to take advantage of our specials and promotions. Regards, Andy Trilla-GM andyt@conacura.com

I live in Colorado and found the Acura TL we were looking...

I live in Colorado and found the Acura TL we were looking for at this dealership. I engaged the dealership for information and Josh was very attentive in getting back to me along with information and pictures of the car to me. The price was a couple thousand less than what I had seen so I really didn't need to negotiate much on the price. I decided on the car and flew out to pick it up. Josh arranged for a car to pick me up at the airport and take me to the dealership. When I arrived at the dealership, we immediately took a test drive. From there, Jerry had all the paperwork ready for me to sign. That saved me a lot of time given that I wanted to get on the road for my trip back to CO. After the paperwork, Josh took me to the car and showed me a lot of the features and programmed some of the basics for me. I really appreciated his knowledge of the vehicle and sharing that with me. I would have no problem buying another car from this dealership again. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for buying your new TL from Continental Acura. We value your business and will always give you attentive and efficient service. Josh, Jerry and the rest of our staff go the extra mile and make sure every detail is taken care of before you drive away in your new vehicle. Please stay in touch by following us on Facebook and Twitter. Sincerely, Andy Trilla-GM andyt@conacura.com

Just purchased my first Acura - a new 2013 RDX and...

Just purchased my first Acura - a new 2013 RDX and couldn't be happier. Very impressed with the people at the dealership Continental Acura - especially Josh our salesperson. He was patient and knowledgable and went out of his way to stick with us through the process and to make sure we got what we wanted. The dealership had some inventory on hand but they were all loaded up with options we didn't want. So instead of trying to push us into something we didn't want he worked diligently to find the vehicle we wanted from another dealership and we got exactly what we wanted. If the service deparrtment folks are as just as good to work with I'll definitely be back for future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Congratulations on your new 2013 RDX. Continental Acura thanks you for this five star. Josh and the rest of our staff have great experience and are very patient when it comes to helping you find the right car. You can count on the same quality of work from our customer service department. Follow us on Facebook and Twitter for promotions and specials. Sincerely, Andy Trilla-GM andyt@conacura.com

sales person, Tony, was a delight to work with. service...

sales person, Tony, was a delight to work with. service dept first visit was amazing. right on time, quick, and fixed! very happy with Continental...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Continental Acura is very happy to have this five star review. You can always rely on quick and friendly service whether you're shopping for a new car or getting your vehicle repaired. Take advantage of our specials and promotions by following us on Facebook and Twitter. Sincerely, Andy Trilla-GM andyt@conacura.com