Advantage Acura of Naperville

Took my sons TLX in today for an issue he was having. Met Sara J (Service Advisor) who was friendly, informative and very pleasant. She took a few minutes to talk and understand the issue, gave me an estimated wait time and took the car. While it seems simple, it was so nice not to feel like just another number. My wait time was exactly what she said, she came and found me when the car was ready. Good customer service is rare these days, and it is refreshing when you come across someone like Sara to make you feel good about your experience! Thank You Sara!

I had to take my 08 Acura MDx for +ve battery cable replacement, it is coming off loose and hood doest saty put, i want to replace the struts to keep the hood locked. When I explain this to service tech, she tells me there is diagnostic charge 145 she has to charge, she is not going to charge another diagnostic charge for struts. WOW. anyways to replace the + cable they charged me 418 parts and labor, 2 hours of labor and rest cost of the cable. that seems to be on very high end of the price. I used to take my vehicle here before and prices were not these crazy, I think i am done here i have to look for somewhere else.

James Heath was the face of your dealership. His excellence and professionalism was my inspiration for purchase. James was knowledgeable, no pressure, treated you like a friend. I would highly recommend advantage Acura of Naperville to my friends, and ask for James.

When I purchased my second Acura from this dealership. I made the decision based on the cost and value. Going forward I would be vary unlikely to buy another vehicle from this dealership. I was attracted too this dealership because of their 15% Costco discount on parts. The other perk was the free anytime car wash. After a year or two they dropped that perk. I believe I purchased that perk when I purchased my MDX. I felt that customer focus was a corporate ploy. I would give there service department 4 stars..They are friendly, courteous and professional. Bottom line there are so many great brands and dealerships with friendly and professional sales associates in the Chicago suburbs. Why buy from this dealership when you have so many choices.

TL;DR - DO NOT COME HERE AT ALL. YOU WILL REGRET IT. If you must, avoid salesman, James Heath and used car sales manager, Rob Milani like the plague. Bait and switch tactics, lies, and manipulation. Terrible customer service. I was in my 4th Acura MDX with 1 year remaining on the lease. I was contacted constantly from this dealership about bringing the car in to be appraised because customers "really want my car". I knew if I kept the car I would be over on miles, so it was worth a try right. I came in on a Friday night and I waited for at least 20 minutes for anyone to help me the very first time. Meanwhile I found a used Model X I wanted to see. Rob Milani, the used car sales manager, finally helped me and took my keys to my MDX to be inspected. Meanwhile, Rob took me back to look at the Model X and I inspected it very well as he knew little to nothing about Teslas (which is expected since its an Acura dealer). The model X was missing the charging cable and only half charged, which was a red flag to me, so I told Rob that I would do my research and be back on Monday. They quoted me a good trade in price on my lease, so the incentive to find another car right away were there. I spent 2 days fully researching the Model X to see if it was feasible for me. At this point I did ALL of the research myself with some help from the sales team at Tesla (which should actually have gotten the commission). I called Sat morning and Rob quoted me a monthly payment price based on my downpayment. When I came back on Monday, none of my questions were answered prior to my appointment as I requested. The sales guy, James Heath, at this point was assigned to help me and he was completely useless (and I hope reading this too). He was the epitome of shady sales tactics. They knew I wanted to inspect the battery so instead of sending a porter to the supercharger, they handed me the key and went on lunch. I spent over an hour letting it charge to 100% to ensure the batter was not severely degraded. Once I was ready to buy it, they raised the price of the car by $1000 overnight and tried to tell me I was getting a good deal on the car. He even tried to show me blue book comparisons of the P100D (much more expensive) vs the 100D and pretend it was the car I was looking at buying. When I called him out on it, he said "fine dont but they car, I only get paid by the hour anyway". (I think we can guess that's a lie, but if it isn't it, even speaks volumes to this guy's character). He left his deck and got Rob, who I dealt with initially and after raising the price, I told them I wanted the price I was quoted over the phone to which they denied ever saying. James claimed their calls were recorded but when I asked to hear the recording he changed his tune to one of "they take notes". Bottom line, I did ALL of the research and sold the car myself. I received no insight, no help, but they were lazy, manipulative and made out on it because they knew I needed and wanted to find another car for a trade-in. They wouldn't discount the car even a dollar for not even having the charging cable (~$525) and making me do all their work. I asked for the aftermarket hitch on my trade in to be removed (a few bolts) and returned to me. They also said it wouldn't be an problem, but service was closed. Then James left me a voicemail the next day stating I would have to pay for it to be done. After the manipulating they did on the sales deal, you would've thought they would at least try to save face, but nope. Luckily someone in service removed it and gave it to me and Rob made it seem like they gave me such generous service for not charging me the hour of labor. Stay away from this sham of a dealership. This is a shady desperate used-car lot with an Acura sign on the building. If you have to go there, do not buy from James Heath or Rob Milani. Hopefully they will learn to treat customers with some respect. Added bonus: I was in for service on the Tesla rims and 2 other women were complaining about how awful their experience was with James and Rob. Service was made everyone wait 30minutes past their appointment times and didn't seem to care at all.

Just purchase a new MDX from Advantage Acura on June 15, 2021. It was the best experience I have ever had in purchasing a new Auto. My salesman Greg Pew made my purchase go as smooth as silk. I would definitely recommend this dealership and Greg. Walter Larsen

Just bought our first Acura after previously owning Lexus and Infinity. The 2019 RDX is the first year of the third generation style, and we love it. Drives like a gem, has a great stereo system with Andriod auto, and all the other bells and whistles you would expect from a vehicle that is in this class.

I visited the Kelley Blue Book to evaluate my trade in vehicle and received several offers to purchase or accept it as a trade in. So I searched all the websites of the dealerships that contacted me and found the one car that really attracted me, in price and appearance, at Advantage Acura. Jennifer was my first contact. Her friendliness made me comfortable with my dealer choice. Holly, my sales person, Gerry the per who drew up the contracts, the whole team was so down to earth, honest and worked hard to find the right financing to a monthly payment that wouldn't cause a strain. I have my new car and I love it. Thanks guys!

This place was a horrible experience for my family. We drove over 2 hrs and had an appt to see a Nissian Armada and they sold the vehicle right as we were walking in the door 10 minutes before our scheduled time. They don't truly care about their customers. They just want to make a sale.

This place was a horrible experience for my family. We drove over 2 hrs and had an appt to see a Nissian Armada and they sold the vehicle right as we were walking in the door 10 minutes before our scheduled time. They don't truly care about their customers. They just want to make a sale.