Advantage Acura of Naperville

Please be advised this dealership was bought in 2020 and reviews before then would be for Continental Acura. Do your research and avoid this place! The "Certified" 2018 RDX I had purchased was promised to have the Acura Certified Pre-Owned warranty which includes "24 month/100,000 mile (whichever comes first) after new car warranty expires or from certified purchase date". I had gone to this dealership due to the advertised certified vehicle as the certification was important to me. I had confirmed this certification would be included with the purchase when speaking with the Sales Representative after the agreed upon price of $27,200. This price was $246.00 less than the internet price listed (relevance is detailed later). When I went in for financing I told the representative three times that I did not wish to have the additional "protection" offers. Anna in financing confirmed (after being very evasive; however I repeatedly asked until I received a definite answer) that the "Preferred" protection plan she detailed was the Acura certified plan that comes with no additional cost as part of the certified package. She then quickly flipped through all pages of the contract (sign here, flip, sign here). I received a zip drive of the contract. When I uploaded the contract, I saw that I was charged over $90 per month (60 months) for the Preferred package which is the additional warranty package I repeatedly said I did not want. Financing was completed after the dealership close on a Saturday. I sent an email first thing Sunday morning explaining that I would like to return the car due to the financing practices. The Sales Representative called me Monday morning and told me the contract was not submitted yet and that I could come in and sign a new contract without the Preferred package. Maria in Customer Service then called to set up a time for me to bring the car in for the promised service (bumper was to be painted, the second set of keys was to be received) and she then said Anna in Financing would contact me that day to set up a time to re-sign the contract when I brought the car in. Anna did not call; I left her a voice mail but received no call back that day. On the advise of legal counsel I did not bring my car in for the service as I could not confirm the financing. After calling Maria again (Anna was not returning my call) I then was told that Anna had been off the day before but would call me to set up a time for re-signing and I again made an appointment to bring the car in for the promised service. Again I did not receive a call; I cancelled the second service appointment. Finally, when Anna did call, she advised that I signed the contract for the Preferred package, the bank already had the contract, in fact I have a statement that should be out in the mail. I told her I will consult with my attorney at which point she said she could no longer speak with me and would have her manager call. The Finance Manager then called (although I asked Anna not to have him call until after noon the next day so that I could have time to speak with my attorney) and said we would meet this Monday to re-sign the contract without the preferred package added to the contract. I fully expect this contract to not include the Acura certified warranty promised because, although the car was advertised as certified, under "Seller Comments" it advises "Acura certified warranty included in the online price". Although I had confirmed with the Sales Representative that the Acura certification would be included after the price was settled, I am suspecting this shady dealership will say because I paid $246.00 less than the internet price I will not receive the certified warranty. Please be very careful if you chose to visit this dealership. This site does not allow attachments; I have proof to substantiate my narrative.

had to call twice regarding a used RDX each time i indicated I was an out of state buyer, got a call back from i think Kindra and she indicates that they do not sell cars to out of state customers and I would have to come in to buy, though that the cars.com profile indicated virtual visits and delivery are available.

I bought an ILX from Abe Crump about a month ago and it was th quickest car purchase I have ever made. The negotiating was fast and painless. They also gave me a very fair offer for my trade in. Abe has a knack for making you feel comfortable. I love the car so far!

Instant cash offer for trade in at this dealer ship is scam. Expect much less and please be aware. They are making just people come to a the store for shop and don't care when you are there.

Very deceived by the dishonesty and poor service.I would not trust them with my safety . I was involved in a car accident and I own an Acura. insurance was also involved. the car was left in the dealership for close to three weeks awaiting a part. a full diagnostic test was completed and we were told that the repairs were made and that the car was ready fo collision work. at the collision shop, they ran out another diagnostic test and opened the bumper to find that The frame rail was completely collapsed and they placed a reinforcement bar that did not fit the in the holes due to the shifted frame, they buckled the reinforcement bar where it was supposed to mount on the passenger side, put only 1 bolt for the reinforcement bar instead of 2 on top on each side and 1 on the bottom on each side. They also told me that my brakes needed replaced when they knew that the car was a total loss . the did not inform me or the insurance and let me drive an unstable car. the car is a total loss . I reached out to the manager and sent him photos of the poorly installed reinforcement bar over a completely collapsed shifted frame but did not hear back. I DO NOT RECOMMEND their services.

I would not recommend the service/ repair to anyone. I was involved in an accident recently and thought that the best who can handle the damages was the dealership for my Acura. it took three weeks to come up with a part. the insurance company was involved as well. the car needed steering wheel to be replaced and some other internal damages. we were told that the repairs were made and added fees for new brakes to find out that after the car was taken to the body shop, that it was all dishonest and deceitful. they placed only 1 bolt for the reinforcement bar they put on the car, there should be 2 on top on each side and 1 on the bottom on each side. The frame rail was also completely collapsed and buckled where the reinforcement was supposed to mount on the passenger side. the reinforcement bar did not fit the frame that was damaged but they did not tell anyone not even the insurance about the extent of the damages and just " band aided it" putting myself my family and other people on the road at risk, having no concerns about our safety. I drove the car myself to find out that due to the damages, it was a complete loss and on top of everything, they made me pay for new brakes for a car that was total loss. I have called the manager and sent photos of the work they have done but I have not hear back. if you care about others' and your safety, do not trust their services.

We purchased a used 2018 Subaru Forester from Advantage Acura. Our Salesman James Heath was very knowledgeable and friendly. We are very happy with the Forester and would recommend shopping at this dealer and asking for James.

Abe Crump was great to work with on my purchase of a new RDX. Price they gave me right out front was better than two other dealers after back and forth haggling. Abe and Jerry made car buying easy. These guys are true professionals. It is so nice to work with people that have been at the same dealership for a long time. They build relationships for the long term. Many dealers these days employ aggressive salesmen that generate big sales but leave buyers feeling ripped off After the deal is done. Not Abe and Jerry at Advantage.

Both salesmen and finance person did a superb job listening to my requests and needs. Highly recommend them. Did an excellent job explaining the new car operations.

Just recently we purchased a new MDX, which we absolutely love. From sales (Micah and levi) to service (Rick - for accessories) department we received by far the best experience ever. We feel great about the choice we made.