Reviews
Earlier this week, we called about a specific vehicle
Earlier this week, we called about a specific vehicle they had on their website, a 2023 Audi A4. My husband spoke to two different salesmen, but mainly Nana Obeng. After some negotiation, we agreed on a total out-the-door price and decided to buy the car. We made the deal, let him know we already had financing lined up and would finalize that to arrive with the exact payment. We agreed on this morning at 11. We told him we live in Pennsylvania and that it is a 2 hour drive for us. We finalized the loan with our lender, giving them all of your information and the vehicle details, and emailed the dealer funding request to the email address Nana gave my husband so the finance department would be prepared to handle the paperwork/sale quickly when we arrived to get the car. We’ve bought our past 5 cars this way with no issues- find the right car online, negotiate and agree on the right price, arrive, sign, and leave with our car. Usually a very easy process. We were called by a different salesman yesterday to confirm our arrival time, and we confirmed. We drove the 2 hours this morning. Upon arrival, we were told the car was sold last night. The dealer who spoke to us this morning, Kadoos (sp?) informed us of this and said “well, we can’t hold cars.” Another sales person chased us back outside convincing us to look at another- said it was the same color and lower miles. I was already feeling incredibly disrespected, but my husband agreed to look at it, only to then have other sales people offer him a white one or a black one that wasn’t even in stock. What a joke. Multiple people knew we were coming this morning to purchase that specific car. If we had needed to give a deposit or something over the phone to hold it, we would have gladly done so. No one indicated this at any point. We were more than willing to complete the sale online, if needed, but again, no one indicated this was necessary. No matter what, it would have taken thirty seconds for someone at the dealership to give us a call and let us know the car we agreed to purchase was sold before we drove that far. If that simple act of respect and professionalism had been done, we would gladly have considered buying something else with your dealership. But, instead, we were not shown any respect or consideration.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for bringing this to our attention. I sincerely apologize for the inconvenience and frustration you experienced during your recent interaction with us. This is not the level of service we strive to provide, and I completely understand how disappointing it must have been to make a two-hour drive only to find out the vehicle you had agreed to purchase was no longer available. If you are still open to considering other vehicles, I would like to personally assist you in finding an option that meets your needs and ensure the process is seamless. Please feel free to contact me directly at 410-288-3100, and I will do everything I can to make this right. Once again, I deeply regret the experience you had and appreciate your patience and understanding. We hope to have the opportunity to earn back your trust in the future.
I recently viste the service Department, and my
I recently viste the service Department, and my experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me updated throughout the process. The wait room was comfortable and clean which make experince nicer. I highly recommend the service Department at ourisman baltimore for anyone looking for reliable professional care for thier vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your positive experience with our Service Department! We’re thrilled to hear that our team was professional and efficient in addressing your concerns and keeping you informed throughout the process. We’re also glad you found our waiting room comfortable and clean—your comfort during your visit is important to us. It’s wonderful to know we met your expectations and earned your recommendation. If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out. We look forward to serving you and your vehicle again in the future!
I had the pleasure of working with Karla Araujo at
I had the pleasure of working with Karla Araujo at Ourisman in Dundalk, and I couldn’t be more impressed with her exceptional service. From the moment I walked in, Karla was incredibly professional, knowledgeable, and attentive to my needs. She made the entire process of purchasing my 2018 Jeep Renegade smooth and enjoyable. Karla went above and beyond to ensure I was fully informed, answered all my questions, and made sure I was comfortable with every step. Her flexibility and willingness to accommodate my schedule and preferences truly set her apart. It’s clear that she genuinely cares about her customers and strives to make the experience as seamless as possible. I highly recommend Karla Araujo to anyone looking for a stress-free car-buying experience. Her dedication and outstanding service make her a true asset to Ourisman at Dundalk!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your wonderful experience with Karla Araujo at Ourisman in Dundalk! We’re thrilled to hear that she provided you with exceptional service and made your car-buying journey smooth and enjoyable. Karla takes great pride in ensuring her customers feel informed, valued, and supported throughout the process, and it’s fantastic to see her dedication recognized. Your kind words are a testament to her commitment to delivering outstanding customer service. Congratulations on your 2018 Jeep Renegade! We’re grateful for your recommendation and look forward to serving you again in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing Ourisman at Dundalk!
Once again, Kathy went above and beyond to make sure that
Once again, Kathy went above and beyond to make sure that we had a very good experience. This is vehicle #9 that Kathy has assisted us in acquiring. I would also like to give a big shout out to the sales manager Howie in also going above and beyond to make sure that we were satisfied. I would highly recommend these two for anyone that is in the market for another vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your amazing feedback! We're thrilled to hear that Kathy and Howie provided you with exceptional service once again. Assisting with your 9th vehicle is truly an honor, and your continued trust means the world to us. We'll be sure to share your kind words with them—they'll be delighted to know they made your experience special. Thank you for your recommendation, and we look forward to helping you with vehicle #10!
Kathy & Sky was very patient & helpful thanks for your
Kathy & Sky was very patient & helpful thanks for your service & helping us find a car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear that Kathy and Sky provided you with exceptional service and helped you find the perfect car. Your satisfaction is our top priority, and it’s wonderful to know that they were patient and helpful throughout the process. If you need anything else or have any questions in the future, please don’t hesitate to reach out. Enjoy your new car, and thank you for choosing Ourisman Chrysler Dodge Jeep Ram Fiat of Baltimore!
Kathy was the perfect gem today She was very pleasant
Kathy was the perfect gem today She was very pleasant and I enjoyed her through this buying process Will highly recommend her to anyone looking to purchase a vechile
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jennifer, for your kind words! We’re thrilled to hear that Kathy made your car-buying experience so enjoyable. She truly is a gem, and we’re lucky to have her on our team. Your recommendation means the world to us, and we’re here for you or anyone you send our way whenever they’re ready to purchase a vehicle. Congratulations on your new car, and thank you for choosing us! 🚗💎
They didn’t rotate my tires as I went to this dealership
They didn’t rotate my tires as I went to this dealership for oil change and rotation.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, Dwayne. We understand how important it is for service to meet your expectations. Upon reviewing your visit, the tire rotation was not part of the initially recommended service. However, we appreciate you bringing this to our attention, and we’re glad we were able to rotate your tires promptly at your request afterward. If you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to ensure your experience is a positive one moving forward! 🚗🔧
I just love coming here.
I just love coming here. I am able to choose my service rep and I always choose Devon. Devon knows me pretty well and it’s nice to have the same person provide my services each time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re thrilled to hear that you enjoy your visits and appreciate having Devon as your service rep. Building that trusted connection with customers like you is what we strive for, and it's fantastic to know Devon provides the consistency and care you value. We look forward to seeing you again soon!
I was very pleased with the work done to my keep.
I was very pleased with the work done to my keep. Called me and kept me informed throughout the day as they were working to fix problem
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We’re thrilled to hear that you were pleased with the work done on your Jeep and that our team kept you updated along the way. Keeping our customers informed is something we always strive for, so it’s great to know we hit the mark. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to helping you again!
The Salesman I dealt with was full of lies.
The Salesman I dealt with was full of lies. I bought contingent on meeting halfway delivery of the vehicle and the Salesman Hal Pence assured me he could do that. Three times on the day delivery would happen (halfway is 4 hours) he would text with an excuse why he couldn’t do it then, while we were on our way, taking time off and missing work. The Dealership informed us that he claimed we cancelled every time. The Dealership did come through for us and dispatched 2 people with the car but they seem to employ liars. If you go there just don’t have him as your salesman.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this matter to our attention. We are sincerely sorry for the inconvenience and frustration you experienced during your purchase. The situation you described falls far below the standards we set for our dealership, and we want to ensure that this does not happen again in the future. Please know that we are addressing this directly with the sales professional involved to prevent a recurrence of such behavior. While we are glad the dealership was able to resolve the issue in the end, we fully understand that your experience should have been much smoother from the start. Your feedback is invaluable, and we are using it to improve our processes and customer service. Should you decide to visit us again in the future, we are committed to providing you with a seamless and transparent experience. Thank you once again for your understanding, and please don’t hesitate to reach out to me directly if there is anything else we can do for you.