Skip to main content

Ourisman Chrysler Dodge Jeep Ram of Baltimore

(304 reviews)
Visit Ourisman Chrysler Dodge Jeep Ram of Baltimore
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (877) 279-0401 (877) 279-0401
Used (888) 362-7810 (888) 362-7810
Service (667) 220-6053 (667) 220-6053

Reviews

(304 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Chrysler Dodge Jeep Ram of Baltimore from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent staff and management .

Excellent staff and management . My purchase went through without a hitch. Now waiting on transfer confirmation

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and for choosing Ourisman CDJR Baltimore for your purchase! We're thrilled to hear that you had an excellent experience with our staff and management, and that your purchase went smoothly. We understand the importance of a seamless process, and we're working diligently to confirm the transfer for you. If you have any questions or need further assistance, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.

I just drove home in a brand new 2024 Jeep Wrangler

I just drove home in a brand new 2024 Jeep Wrangler Hybrid from Ourisman Chrysler Dodge Jeep Ram of Baltimore! I received outstanding service during my purchase. Kathy McKinney, my salesperson, and Umar Naeen, the manager, clearly made a positive impact. They were both amazing to work with throughout the whole transaction. Even the financing with Maria was a breeze, once Ashlyn helped me figure out how to unfreeze my credit report. She was a lifesaver! The Director of Service, Michael Resnick was kind and helpful through the whole process. The General Manager Ermias, sure makes buying cars a positive experience for customers at this dealership. The Jeep Wrangler is an iconic vehicle, and I just fulfilled a lifelong dream by getting one. Whether I will be hitting the trails or cruising around town, the Wrangler’s rugged charm and off-road capabilities are sure to bring me joy. I would like to thank to you everyone at Ourisman CDJR of Baltimore for your outstanding commitment to quality, service and professionalism. AND for helping me make my dream of owning a Jeep Wrangler a reality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new 2024 Jeep Wrangler Hybrid, and thank you for sharing your fantastic experience at Ourisman CDJR of Baltimore! We're thrilled to hear that Kathy McKinney, Umar Naeen, Maria, Ashlyn, Michael Resnick, and Ermias provided outstanding service and made your purchase a positive and memorable experience. It's wonderful to know that you fulfilled your dream of owning a Jeep Wrangler, and we're delighted to have been a part of that journey. If you ever need anything else or have further feedback, please don't hesitate to reach out. Happy trails in your new Wrangler!

Experience with the service manager was fine in response

Experience with the service manager was fine in response to my concerns . He listened and promised to address my concerns

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us. We're glad to hear that your experience with our service manager was positive and that he listened to your concerns. Customer satisfaction is our top priority, and we are committed to addressing any issues promptly. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your business and look forward to serving you again in the future.

She got me to the price I wanted, Howie was fun to

She got me to the price I wanted, Howie was fun to negotiate with. Excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Kathy and Howie were able to work with you to reach the price you wanted and that you enjoyed negotiating with Howie. Providing excellent service is always our goal, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Kathy McKinney and Umar Nadeem sat with me and worked out

Kathy McKinney and Umar Nadeem sat with me and worked out every detail and possibility of finance options and the whole buying process was truly seamless. 10/10 recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Kathy McKinney and Umar Nadeem at Ourisman CDJR Baltimore! We're delighted to hear that they provided you with excellent service and made the buying process seamless for you. Your recommendation means a lot to us, and we appreciate you taking the time to acknowledge their efforts. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

Kathy was amazing and made the whole process a breeze and

Kathy was amazing and made the whole process a breeze and enjoyable. Howie also played a big part of making this process enjoyable as well. You can tell when people are good people and they are GOOD PEOPLE!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about Kathy and Howie! We are thrilled to hear that they made your car buying experience enjoyable and seamless. At Ourisman CDJR Baltimore, we are committed to having a team of good people who prioritize customer satisfaction and make the process as smooth as possible. We appreciate your feedback and look forward to serving you again in the future!

The attendant Jai, help me through my process of getting

The attendant Jai, help me through my process of getting my truck fixed. I had the opportunity to get my total reduced. Great work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience with Jai! Our team takes pride in providing excellent service and ensuring our customers have a smooth process, including opportunities for cost savings. Thank you for choosing us for your truck repairs, and we look forward to serving you again in the future!

Kathy McKinney and Umar Naeem at Ourisman were amazing!

Kathy McKinney and Umar Naeem at Ourisman were amazing! Great service and so pleasant to work with! Very excited about my new Jeep! I cannot recommend them enough!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! Kathy McKinney and Umar Naeem are truly dedicated to providing excellent service and ensuring a pleasant experience for our customers. We're thrilled that you're excited about your new Jeep and appreciate your recommendation. Enjoy your new ride, and if you need anything else, don't hesitate to reach out!

Wonderful Service I Highly Recommend Any One Seeking Car

Wonderful Service I Highly Recommend Any One Seeking Car Service To Choose This Dealership For And Amazing Services For Your Vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! We're delighted to hear that you had a wonderful experience with our dealership and that you highly recommend us for car service. Providing amazing service for our customers and their vehicles is our top priority, and we're thrilled to know that we met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help!

Visit was not so pleasant after receiving my van back had

Visit was not so pleasant after receiving my van back had to return because the check engine light was on and on my way after work my washer fluid was empty have me wondering if they even change my oil and if they did was synthetic oil even use

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're truly sorry to hear about your less-than-pleasant experience, and we apologize for any inconvenience caused. This does not align with the level of service we aim to provide. We take your feedback seriously, and we appreciate you bringing these concerns to our attention. Our team is committed to ensuring the satisfaction and peace of mind of our customers, and we would like to investigate and address these issues promptly. Please contact our service department at 410-288-3100. So that we can discuss and rectify the situation. Your feedback is valuable, and we want to make sure we address any issues to your satisfaction. Again, we apologize for any inconvenience, and we appreciate your understanding as we work to resolve these concerns. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.