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Castle Rock Chevrolet GMC

(521 reviews)
Visit Castle Rock Chevrolet GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (888) 229-1699 (888) 229-1699
Used (866) 755-3043 (866) 755-3043
Service (866) 763-0008 (866) 763-0008

Reviews

(521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Rock Chevrolet GMC from DealerRater.

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Looking for a Corvette

I live in California and even though at first I had to deal with Makayla and Parm over the phone it was easy and they helped me get what I wanted. I flew into Denver and Makayla was nice enough to drive up to Denver and pick me up and bring me down to Castle Rock. They made everything easy to deal with and going though the process of purchasing my Corvette. They even ordered some extra options parts for me and had them shipped to dealership in time for when I picked up my car. Everyone was great to me, Makayla, Parm and Arnold. They made the whole experience nice and quick, so I could get down to Fort Carson to see my son when he returned from Kuwait. Thank you all very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I live in California and even though at first I had to...

I live in California and even though at first I had to deal with Makayla and Parm over the phone it was easy and they helped me get what I wanted. I flew into Denver and Makayla was nice enough to drive up to Denver and pick me up and bring me down to Castle Rock. They made everything easy to deal with and going though the process of purchasing my Corvette. They even ordered some extra options parts for me and had them shipped to dealership in time for when I picked up my car. Everyone was great to me, Makayla, Parm and Arnold. They made the whole experience nice and quick, so I could get down to Fort Carson to see my son when he returned from Kuwait. Thank you all very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wouldn't go back after working with Austen and Chad. Both...

Wouldn't go back after working with Austen and Chad. Both were arrogant and unwilling to help at all. I was also horrified that Chad, a manager, approached us with a dip of chew in... absolutely gross! They tried to take me for a fool and thought I couldn't do basic math. Avoid this place like the plague

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

This was my first big car purchase, and my first purchase...

This was my first big car purchase, and my first purchase at a reputable dealership. Seth was so incredibly understanding of my hesitancy in making such a big purchase. On top of that, he was never pushy or "sales-y". In fact, it was like hanging with a friend. If you want to laugh and actually enjoy the car buying process, Seth and the whole team at Castle Rock Chevrolet are your people! They made the whole process a breeze with friendliness and comfortability.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fantastic dealership Billy Voyles is a fantastic...

Fantastic dealership Billy Voyles is a fantastic Salesman, not only was he patient but he is all about putting the customer first. Thank you Billy Voyles for getting my dream truck at the right price. Billy Voyles also has helped me with getting my interlock swaped out of my truck in to the new truck i purchased. It is really hard to find a dealership that actually cares about the customer wants and needs. Billy Voyles and his sales manager went above and behind for me and i will be going back to them for the rest of my vehicle i purchase in the furture.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This place is great for your next major vehicle purchase...

This place is great for your next major vehicle purchase staff is great, no complaints what so ever. 5s all across the board for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Paul Lowery was very knowledgeable and helped me with...

Paul Lowery was very knowledgeable and helped me with everything I need to know about the truck I bought he was also polite and fast with getting it done for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

*SCAM ALERT* This company sent me a game card to win a...

*SCAM ALERT* This company sent me a game card to win a prize. I won according to the card that clearly outlined the prize with the winning dice. However when I get to the dealership I was told in the fine print it says the confirmation number is the reference number not the winning dice that align with the cash prize. I reviewed the wording with the salesman and it in fact did not say the confirmation code changes the prize. He said unfortunately the confirmation number is we use not the winning dice marked on the card that are aligned and labeled each prize prize on both sides of the promotion card. So I wasted my time and money traveling down to this dealership for a scam to get me in the door. Sad thing was the only reason this dealership had my info for the mail out was I tried to purchase a truck through them but since it wasn’t on the lot the sales manager tried to tell me I couldn’t buy a lifted F150 brand new from a dealer. So I already knew they scam customers and luckily found a great Ford dealer in Loveland. Definitely take your business else where and avoid the scams of this dealership clearly desperate enough to scam in every direction possible.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I couldn't have asked for a better buying experience!...

I couldn't have asked for a better buying experience! Paul Lowery was incredible, so patient, professional, always available to answer questions and very knowledgeable. He made the process easy and smooth. Thank you Paul for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Walking in and not having a clue what I wanted or what to...

Walking in and not having a clue what I wanted or what to even look for..... Paul Lowery is amazing! Knowledgeable and Professional in helping me make this the easiest purchase ever! Thank you for all you did to help me bring home my “2031 Chevy Trailblazer” And thank you to Chelsea for making the finance portion just as smooth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.