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Castle Rock Chevrolet GMC

(521 reviews)
Visit Castle Rock Chevrolet GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (888) 229-1699 (888) 229-1699
Used (866) 755-3043 (866) 755-3043
Service (866) 763-0008 (866) 763-0008

Reviews

(521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Rock Chevrolet GMC from DealerRater.

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Quick and Easy sales process. Always happy to support my...

Quick and Easy sales process. Always happy to support my local dealer. They have taken care of me on my last 3 vehicles. Ask for Jason if you are looking for a new Chevy or GMC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently purchased a 2020 Silverado 2500HD at...

I recently purchased a 2020 Silverado 2500HD at Castlerock Autoplex. I’m very happy with the service I received from Sirena in sales and Chelsea in finance. Both were extremely professional. The communication was open and timely between Sirena and I. I love my new truck and would recommend Castlerock AP.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Chevrolet Silverado!It was worth the drive to work with...

Chevrolet Silverado! It was worth the drive to work with this dealership. Sales and parts have been very accommodating. Highly recommended and close to Springs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, we appreciate your business!

We live in Colorado Springs , but it was definitely worth...

We live in Colorado Springs , but it was definitely worth the trip to Castle Rock GMC. This was the best experience we’ve had buying a new car from a dealer. Working with Paul Lowery was a pleasure in all respects and would highly recommend. He was knowledgeable, patient and never pressured or harassed us with endless phone calls. He, the entire sales team and finance department did an excellent job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review, we appreciate your business!

Friendly and welcoming staff. I knew what I wanted which...

Friendly and welcoming staff. I knew what I wanted which made the process so much smoother. Even tho it was late at night they still handled everything with a smile. They were so helpful and I wouldn't shop anywhere else! You guys rock! Go see Seth Morris for your next vehicle purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, we appreciate your business!

Shout out to Jason Basso and Robert Duval! Just wanted to...

Shout out to Jason Basso and Robert Duval! Just wanted to let you guys know that you were wonderful to work with. Never in our car buying years have we had such an awesome experience in buying an automobile. Negotiations, which is the absolute worst part about buying, were minutes long, quick and easy. Everyone was so easy to work with. They were friendly yet professional. Very informative. They definitely know their products. I will be telling everyone i know who is in the market for a car to go to Castle Rock Autoplex. You guys were awesome! And we can't forget about Chelsea, who was equally as wonderful. Btw, we love our new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Sarah for the kind words, and thank you for your business!

Just bought a new Chevy Colorado from Medved. Sales rep....

Just bought a new Chevy Colorado from Medved. Sales rep. Paul Lowery did great work finding the vehicle we wanted and taking us through the process! Other dealership staff who helped us also did great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your response and it's great to hear about your experience. Ownership has changed about 30 days ago and the store has changed our name to Castle Rock Chevrolet Buick GMC.

I am very happy with the deal I made with Medved Ford and...

I am very happy with the deal I made with Medved Ford and Michael Fertal. They paid top dollar for my trade-in and got me the truck I wanted. Michael was very friendly and energetic to help me, even in the worst heat of the day. Went with me on a test drive to make sure I was happy with the model I wanted and to show me the features in action. I would highly recommend Medved Ford and Michael if you're looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your response and it's great to hear about your experience. Ownership has changed about a few weeks ago and the store has changed our name to Castle Rock Chevrolet Buick GMC.

2020 Chevrolet 2500HD.Very pleased with Paul Lowery’s...

2020 Chevrolet 2500HD. Very pleased with Paul Lowery’s knowledge of the product he sells. Took time to go over all aspects of the truck. They were very fair with my trade. Would highly recommend Paul Lowery to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Larry, Thanks for the feedback. Paul is one of our token team members and we're so glad you enjoy working with him. Thanks for the feedback and we'll see you next time!

Highly recommended

Very friendly, quick to respond. They offered more than blue-book value for my trade-in and they were very patient with me. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.