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EchoPark Automotive Syracuse (Cicero)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (179 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience!

I just had a great experience working with Nick. He was able to find me a good price that I could work with. Highly recommend Sun Auto!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We’re really feeling the love right now. Thank you so much for leaving this wonderful review.

Buick Encore 2016

Excellent experience! Vehicle exactly what was posted on line. Test drove one day and picked up the next. Thanks for getting us on the road quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We’re really feeling the love right now. Thank you so much for leaving this wonderful review.

Anthony was wonderful

We have never been to Sun Auto Warehouse before, we were very Pleased with Anthony Longo’s attention to detail. He moved swiftly and kept us informed every step of the way. Anthony is an asset to your team and I would definitely work with him and Sun Auto Warehouse again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Mary And Jim we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Syracuse (Cicero)!

LOVE my car but Hate the salesmen

Robert Gallagher was very arrogant and made my car buying experience very stressful. He routinely lied to my face and made us wait for a long time to do the paperwork when I was picking up my car. Then he had the nerve to try to rush us through the paperwork because it was almost 8pm and he wanted to go home (we arrived to pick up the car at 6pm). The car had a screw in the tire which took a while to be plugged and we had to tell them that there was a problem with the tire because they didn't even know it. Robert didn't tell us important information about the car and couldn't focus for more than 5 minutes at a time. I do not recommend this salesman to anyone! Its a really good thing that I LOVE my car because otherwise I would have walked out with nothing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We take each and every review seriously, and it looks like we didn’t deliver on a happy experience here.

Chevy Equiox

My son has a 3 inch repair paper work for this car. It has had 3 engines, any many problems with the car. He has dropped thousand of dollars into this car. I would think you would give him a break and a new car. To me that is good business. Love Sun Chevy dealership but come on guys help this person out

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements.

Used Car King experience not as good as it could b

2/4/20 Tim was great and made the buying process easy. Went to The Used Car King because Marty has a ton of people I know and I previously had a great experience with him. 2/10/20 6 days later we're working out some issues: the monthly payment Tim and I agreed on was not accurate on the paper and the promise to fix it hasn't been followed through. Robin the finance manager was very frustrating and rude on the phone and needs customer service training. response from Used Car King had been very limited and now we have several lights on the vehicle which we need looked at along with no floor mats which we were told would be resolved as well. I'll provide updates.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve.

Relatively painless. GREAT staff.

Would definitely suggest Sun to others. I dare say it was almost fun. And what a facility. With great customer amenities. I would come again and will suggest this place to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We’re really feeling the love right now. Thank you so much for leaving this wonderful review.

Great Experience with Anthony

Anthony L was great from start to finish. He was courteous and very knowledgeable and we appreciated it while shopping and then purchasing a used vehicle. Less painful when you have a salesman who knows what he’s doing and is polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Syracuse (Cicero) they made your day.

Happy customer

Fantastic experience purchasing a new to me car from Dustin D. Test drove and purchased in other 24 hours. Signing was done in under 30 minutes. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Syracuse (Cicero) they made your day.

Great Buying Experience!

My experience was great when I went to trade in my vehicle and purchase a used vehicle. The communication between myself and my sales advisor Nick was excellent. He explained the process, moved everything along swiftly, and treated me fairly. He went above and beyond when there were conflicts in scheduling the delivery-getting us on our way in our new (used) vehicle less than 24 hours after the initial purchase. The facility is great, with refreshments and tv to watch. I have done business with this company in the past, and I will do business in the future with them. Overall a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for coming back to us for another vehicle purchase. We really appreciate it.