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EchoPark Automotive Syracuse (Cicero)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (179 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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xxxx mike from customer service rude xxxxx

Whoever the xxxx mike is in customer service rude as xxxx i called to reschedule my point instead of just saying come in on mon at @ 9 this dum xxxx just wanted me to figure out when i can come in if u dont like your job quit leArn how to answer the phone and talk like a human at work and not at home.. being a ignorant xxxxxxx for nothing that was unnecessary and thats a reason why people wont wanna do business with yall but its ok cause i will never do business here again tired of rude xxx people xxxx sunauto šŸ–•šŸ½Yeah im pissed 😤 off

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you! Spring is the perfect time for a joyride, so get out there and enjoy your car. So glad we could make you happy.

Fast great service

Great place to buy a vehicle! Anthony was a great salesman. We knew the vehicle we were interested in as we searched online an he had it ready to test drive. Paperwork was easy no hidden fees. Will definitely recommend an be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Hrw we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Syracuse (Cicero)!

Bought chevy equinox

It was I great experience buying my 2019 equinox . Everyone was so friendly , and Kyle smith treated me great. This is my 5 car from Sun. I would recommend Sun to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

So glad you found ā€˜The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us!

Biggest mistake

If you buy a used car you get whatever gas it has in it. Make sure there’s enough to get home. The interior looks good but the dashboard was poorly cleaned if it even was and there’s still an odor from the previous owners. If the vehicle is not a newer model you are not entitled to their perks program.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Would you mind taking the time to provide more feedback? Please call (315) 907-4156 or email us at inquiry@echopark.com so we can work on ways to improve.

Customer

Justin Lambert was an awesome salesman. He was very knowledgeable about the vehicles on the lot. Thanks for assisting us with our purchase. I will definitely refer friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your vehicle purchase Hariette, we truly appreciate your business.

Great experience from Dustin in Cicero.

This is the place.. and the people go over and beyond to help you find the perfect car fit for you. Dustin did an amazing job helping myself out what was the best fit for me, finically and best suitable for the upcoming family I’ll be having. He was very patient and took his time, along with informing me of the process along the way. He gave me options and had the best possible attitude towards the adventure. I highly recommend Dustin.. he’s a great people person and finds what’s best for you. Best experience I have ever had with a dealer ship. Thank you again Dustin! You did a wonderful job! I’m completely satisfied 😁

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words Danielle, our goal is to provide a pleasant buying experience.

Mr.Steven Tripp

Very warm and professional sales associate Erlander Tull. Even came in on his day off so that I could test drive the car. Very satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words Steve, our goal is to provide a pleasant buying experience.

Friendly and professional sales and support

My wife and I purchased a used car from Used Car King Cicero a little over a month ago and found the buying experience enjoyable. We worked with Joe VanHoven who was very helpful, friendly and professional. We did not feel rushed or pressured into anything. Also, he followed through with all commitments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words Patrick, our goal is to provide a pleasant buying experience.

Great experience!

It was a really smooth car buying experience. I found everything to be really transparent. The website made it very easy to find what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your vehicle purchase John, we truly appreciate your business.

I bought a Mazda 3 and couldn’t be happier

By far the best experience buying a car ever. Joe Van Hoven @Used car king was knowledgeable, honest and very pleasant to work with. Very easy process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We really appreciate your business Monica and thank you for the great review.