Skip to main content

Academy CDJR

(388 reviews)
Visit Academy CDJR
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
New (765) 280-1940 (765) 280-1940
Used (833) 442-6839 (833) 442-6839
Service (833) 422-9369 (833) 422-9369

Reviews

(388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Academy CDJR from DealerRater.

Want to share your experience with this dealership?

Write a review

Great Service.

Great Service. Appreciate their efficiency and working me back in when I was last for appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're glad we could provide great service and accommodate you even with a later appointment. Your satisfaction is our priority, and we appreciate your trust in us!

Jordan was fantastic!

Jordan was fantastic! Communicated very well. Went over my entire bill in detail. Academy was also great! Addressed all of my service needs on a timely basis. Fantastic work! Fantastic dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your amazing feedback! We're thrilled to hear that Jordan provided excellent communication and took the time to review your bill in detail. It's great to know that Academy also addressed all your service needs promptly. We truly appreciate your kind words and are proud to have earned your trust. Thank you for choosing our dealership!

Since I have been servicing my car at Academy, it has

Since I have been servicing my car at Academy, it has always been a good experience - and today was no exception.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that your experiences with us have consistently been positive. It's always our goal to provide excellent service, and we're glad to know we've met that standard for you. We look forward to continuing to serve you in the future!

Jordan was well prepared and now ce to me and my

Jordan was well prepared and now ce to me and my daughter. The service to my vehicle took longer than it should have. I was there for almost 3 hours

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We're glad to hear that Jordan was well-prepared and provided good service to you and your daughter. However, we truly apologize for the extended wait time. We understand how valuable your time is, and we strive to complete all services as efficiently as possible. Your comments are important to us, and we'll take them into consideration to improve our processes and ensure that future visits are more timely. We hope to have the opportunity to serve you again and provide a better experience.

I had a great experience getting my oil changed.

I had a great experience getting my oil changed. Jordan Russel was fantastic—he made scheduling and coordinating the service quick and hassle-free. The team was professional, efficient, and kept me updated throughout. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! We're thrilled to hear that Jordan made the process smooth and hassle-free for you. It's great to know that our team was professional, efficient, and kept you informed throughout. We truly appreciate your recommendation and look forward to serving you again!

I thought an hour and 45 minutes for an oil change and

I thought an hour and 45 minutes for an oil change and tire rotation was a bit long

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your thoughts. We sincerely apologize for the delay. Our goal is to complete services in a timely manner without compromising quality. We appreciate your patience, and we will be reviewing our processes to improve efficiency and ensure quicker turnaround times in the future. Thank you for bringing this to our attention, and we hope to provide a more streamlined experience if you choose to visit us again.

I had an appointment scheduled for 10:00 for an oil

I had an appointment scheduled for 10:00 for an oil change and rotation on my RAM here at Chariot Automotive Group and here it is almost 2 hours later and it is still not finished. I'm not the only unhappy customer here either. They even asked if I would be waiting when I scheduled the appt. I already caught them trying to sneak in the $$$ premium service instead of the standard service that I got the last time I was here. This is the second time out of three they've tried upcharging me for that. Scheduling an appointment doesnt do a xxxx bit of good according to the service dept. I was just put in line. I was told they only have 1 person that performs oil changes. And another thing, this is the only place I've ever bought new tires that don't do free rotations when you bring that vehicle back in for service. Oh yeah... I almost forgot...they are a big businesses that charges an additional 3% when you pay with debit card. I've only seen that in smaller mom and pop shops. There is a reason I bought my new vehicles elsewhere and not here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share such detailed feedback. We are truly sorry for the experience you've had with both the delay and the issues surrounding your service. It’s clear we did not meet your expectations, and we understand your frustration. Your comments about the scheduling and service delays are taken seriously, and we will review our staffing and procedures to prevent this from happening again. We sincerely hope you will reconsider and allow us the opportunity to restore your trust in our service department. Thank you again for your valuable feedback.

Very friendly and surprised my jeep was even cleaned out.

Very friendly and surprised my jeep was even cleaned out. I wasn't expecting that

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're so glad to hear you were pleasantly surprised by the extra touch of your Jeep being cleaned. Our team takes pride in going the extra mile to make your experience special. We truly appreciate your feedback and look forward to serving you again in the future!

If my car has another problem, I will most likely come

If my car has another problem, I will most likely come here again. Convenient to where I'm at as-well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great feedback! We're glad to hear that our location's convenience and service have made a positive impression. If your car needs anything in the future, we'll be here and ready to help. We look forward to seeing you again!

It took 3 weeks to change an alternator generator and for

It took 3 weeks to change an alternator generator and for someone who works on equipment for a living I can understand parts are sometimes hard to get but not that long

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We sincerely apologize for the extended delay in replacing the alternator generator. We understand your frustration, especially as someone who works with equipment. While parts availability can sometimes be unpredictable, we agree that a three-week wait is far too long, and this is not the level of service we aim to provide. Your feedback is invaluable, and we will review our processes to ensure we handle parts more efficiently in the future. We appreciate your patience and hope to provide a quicker and more seamless experience should you choose to work with us again.