Reviews
Horrible & uncomfortable Most
Most uncomfortable car we have ever had the misfortune of being pushed into buying.. Hate it..bought it in Sept 2016 still only have less than a 900 mi & it had 200 when we were pushed to buy it...can hardly wait for lease to expire so we can turn car in & go down the street & BUY a pickup...This dealership is still rude & lied to us...& Wouldn't help us at all.. So in meantime we have a $27k car that sits in garage... I refuse to drive a car the size of a Tuna Can...
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Flawless experience
Absolutely no pressure and extremely helpful. Mo was very attentive to my needs and was very responsive. It was the quickest, easiest and best car buying experience I have ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James - We appreciate your feedback and are happy to hear that Mo was able to meet your needs. At Fuccillo Kia of Clay, we try our best to make the car buying experience as quick and easy as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Dave Perry - General Manager, 315-657-9000 dperry@fuccillo.com
sorento
I have a new car that I am enjoying very much. I think the color is sharp and I really like the blind spot detection.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Darlene - We are happy to hear you are enjoying your new car. Thanks so much for giving us the opportunity to earn your business. Please let us know if we can do anything further to help. Sincerely, Dave Perry - General Manager, 315-657-9000 dperry@fuccillo.com
Jo McAllister
This is the third time we have visited this dealership and the third time I have renewed my lease. Overall, we have been very satisfied.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jo and thanks for your kind words! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Dave Perry - General Manager, 315-657-9000 dperry@fuccillo.com
caring car
the salesman was willing to work with me and helped me with my budget. he seemed concerned about what i could afford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lois - Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! Please let us know how we may be able to help next! Sincerely, Dave Perry - General Manager, 315-657-9000 dperry@fuccillo.com
Great Service
They worked very hard to fix the problem, they where always in touch keeping us posted. very professional and clean environment. overall outstanding service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mayra, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to fix the problem in an efficient and professional manner. We look forward to your continued business! Sincerely, Dave Perry - General Manager, 315-657-9000 dperry@fuccillo.com
Awesome service
realized I was over due for a oil change and Mike answered the phone they didn't have any openings but was kind enough to get me in .. Love Fuccillo's service dept
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sheree - We appreciate your comments and are happy to hear that Mike was able to accommodate your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Dave Perry - General Manager, 315-657-9000 dperry@fuccillo.com
Great Service,Nice Dealership
I had "Non Pushy" experience throughout the process. Brandon is an awesome salesperson. I am sure that your other salespeople are quite good, but I dealt with Brandon. Steve, who covered for Brandon on the day I picked up the car was great. He had to deal with doing the final process of two people (again not even his customers) and though it was a hectic situation, he was nothing but helpful and kind.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, thanks for this marvelous review! We are so pleased that Brandon and Steve were able to provide you with such exceptional service. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Dave Perry - General Manager, 315-657-9000 dperry@fuccillo.com
Quick, courteous service
My expected wait time was shorter than expected since I expected to be there for 3 hours and it was only 2. Always a plus! More time to be doing other things.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Car buying made easy.
Fuccillo provides a comfortable and accommodating atmosphere that allows you to think through your purchase and make the right choices.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase