Reviews
Service
Fast friendly service and the waiting room was clean with fresh coffee and popcorn. The staff was great, very helpful and the car was left clean. It was a very good experience!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bought new car
Horrible, pushy, didn't get what we asked for...& it will be last experience with Kia...bought something we did not want....returned to ask questions & we were ignored..
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
my car.....my way
Friendly prompt services. ... I came in was guides through the buying process and left a few hours later with the exact car I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Enjoyable experience
The entire staff, from tbe service dept. to checking out was quick,efficient, helpful,courteous and friendly. The waiting room was clean and tidy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great new car lease experience
Maurice was great to work with and made the experience painless and easy. It was great that the dealership was open on a Sunday as I had no other time during the week. It was also nice to watch my football team on their flatscreens while the paperwork was being processed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
No pressure sales
This is our 2nd. Kia from Fuccillo. Salesman very accomadating, friendly, no pressure. Very pleased with service, and the way the facility runs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Optima Recall
The appointment was made easily. The technicians were very professional. All of the work was completed on time. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sales person lied about reason car was getting fixed to
Said it was to expensive but I went to Sharon Chevy wear it was getting fixed and was told it was all under warranty and the car was fine after fixed.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
No Stars
This dealership took six hours to close a deal on a new Kia Sorento for me. Now it's broken and they have no sense of urgency to fix it. It's been at their service department since Aug. 15. It's now Sept. 7. And they continue to blame Kia. I'm sorry but I purchased a car from Fucillo. If they can't stand behind their product then what kind of business are they running? I expect them to replace my car now. I am done patiently waiting for some imaginary Kia technician to come and fix it. It doesn't work. It's unsafe. I'm making monthly payments on it and I can't drive it. End of story. Make it right, Fucillo. Be HUGE in a good way.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Good and speedy service
The expedited service since we were on a time crunch was great and they worked with us based on our needs.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase