Matthews Kia of Clay

Bought a 2010 Chevy Equinox for right around $15k. When we test drove the vehicle the AC did not work. The salesman said there would be no problem in fixing the issue. The service department refilled the Freon and we were on our way. About two weeks later the AC began to blow warm air. Come to find out the AC compressor was the actual problem. Being that we owned the vehicle for less than 30 days, we believed the dealership would fix the issue with no problems. Unfortunately they only agreed to cover half of the cost ($300). I couldn't believe what they had told me, so I asked to speak to a manager. This only led me to find out that this "reputable" dealership could not possibly afford to fix the broken part. What I forgot to mention was we live over an hour from this dealership. So after making several trips back and forth for diagnosis and trusting this dealer with our business, we were only left out to dry once they had a check in hand. The 3 month, 3000 mile warranty that they advertise for their used vehicles apparently does not cover something as important as AC. Did I mention this issue was not discovered until after being test drove by a buyer? So that means the broken AC was missed by their service department during inspection? That leaves little faith left in the mechanical condition of our $15,000 vehicle. Thanks for the cheap TV Fucillo! That will surely take my mind off your failure to back your advertised "quality" product.

They are polite, courteous and extremely professional. They explain everything that they are going to do to your vehicle. They do an excellent job overall.

Brandon was very patient with us and was willing to work with us to try and meet our needs without going too much over budget.

When I purchased my new 2013 Kia Sorento I had first stopped at Kia of East Syracuse and found the model I was interested in. Worked out a deal including trade in that I was happy with. Told salesman I wanted to think it over. On the way home stopped at Fuccillo. They had the same exact model and color. I told salesman deal I had worked out at other dealership. He left me waiting while conferring with sales manager. Returned and told me there was no way that they could beat it. I said if they just matched the deal I would purchase at Fuccillo since it was much closer to my home. After again waiting way too long, salesman and sales manager now came with a dismissive attitude to inform me that the deal from Kia of East Syracuse was not legitimate. Went back to Kia of East Syracuse and purchased car at quoted price and trade in. Was surprised because Fuccillo presents itself as a high volume, low cost dealer.

Kevin was very knowledgeable and knows his job well! He established a rapport with me during the first 15 minutes, answered all of my questions and knew the right moment to 'seal the deal'! The true test will be your service department. Past experience has shown that to be an epic fail in my opinion.

Easy access. Courteous Service. Convenient, comfortable waiting area. Understandable description before, during, after service. Very reasonable price which was close to pre-service estimate.

My salesman worked for 2 days to help me get my Sportage. The dealership was welcoming and everyone I came in to contact with was very friendly.

Always pleased with the service and attitudes of everyone in the dealership. Keep it up! Great job! Will always go back to Fuccillo's.

The people were warm and friendly. Our saleswoman , Maggie was great!! Test drive went through all driving situations. And Billy sent us home with a wonderful apple pie.

I got a car I like and can afford and the salesman was great to work with and got the financing needed.