Matthews Kia of Clay

We are use to working directly with Billy for the best deal. We were VERY pleased with Steve and Dan and had a great experience. Will highly recommend as we always have.

Our salesman Sonny was very accommodating. His high energy and determination to satisfy us with the car and financing to fit our requirements made our choice to buy from Fuccillo an easy decision.

I liked that the Service Department was very honest. Professional and Courteous Staff, explained the repairs being done. Great Dealership

got it fixed. Car was in several weeks ago with a rattle; asked to check and only found a broken wheel-well liner...changed, but rattle still there. Took car in this time for oil ,change and possible gas/oil dripping. Found leak on oil line to turbo, ALSO found a broken spring. Both were fixed. Guess what? The rattle went away. Maybe that was the rattle from before that was not found.

Honestly I don't mind my Kia Sorrento, its a decent car for the money I pay for. I can say that I am little frustrated with some of the recalls as of late with the locks, but hey I can accept that it's a car and they break sometimes. What I can't accept is being lied to about loaner cars. Every time I ask for a loaner call they say no, and that they didn't have one. The sales person who sold me my car left and he would always step up and get me a loaner no questions asked. He was a good guy. After I heard he left I knew that I was going to have an issue with getting a loaner so I figured, I just won't there anymore. Well my locks started acting up again and this time I had no choice. I was treated very rudely by the sales manager Adam. After getting off the phone with KIA road side assistance I gave the service department a call. KIA RSA told me to do this. Adam dismissed me and said ok? Why are you calling? Ok? They already called me? Instead of being reassuring and positive he was rude and dismissive. I first asked him for a loaner. He told me he didnt have any, but he could see if he could set me up with enterprise? Really? I don't want to pay for a rental car from enterprise. I want a loaner car because its going to take your service department hours to fix my car. I asked him to transfer me to sales. He did. He transferred me to a sales managers voice mail. I didn't leave a voice mail, but decided to call back. I got the front desk who asked for my name and number and said a sales manager would call me back. The sales manager called me back and seemed nice enough, but then advised he didn't have any loaners and that service handles all the loaners. I advised that Kevin my sales guy would always set me up with a loaner. He said maybe that was the reason why Kevin didnt work there anymore and that he was doing things he should not be doing. Like giving someone a courtesy vehicle when they need one is wrong. He started interrupting me every other sentence, I basically started screaming at him. He hung up on me. Understood. Luckily I knew someone who worked there and he ended up giving me a loaner. I wish I had asked him from the jump, but didn't want to impose. Needless to say I am never getting another vehicle from Fucillo and I am never getting another KIA. As others stated they should stand by their product and at least be decent to people when they have a need.

I liked how helpful everybody was when it came down to deciding to lease or buy. I also liked how I was not pressured into making that decision and I liked how quickly everything went. Overall a very good place to shop for a car.

Attention to me and my concerns. Service adviser was on top of every customer's vehicle service and kept us all up to date.

After having my car in service and being told that the problem would be fixed it was NOT fixed. So after calling back they said I would have to make another appointment. The earliest appointment was 2 weeks out on a Friday morning. So I brought my car in on Thursday evening and went to fill out the form in drop box but forms were gone. So I asked another person in sales (because service was closed for the day) to get me paper to fill out info. He gave me a blank sheet so I filled it all out with numbers problems license plate ect.. he took my key and taped it to sheet and said he would turn it in. So on Friday night (after receiving no call from Kia on Friday) I called and the dept was closed already and so the person I spoke to said “well they probably didn’t look at vehicle because they had no forms at check out desk. “So then I called Saturday morning and spoke to Scott in service. His response was we can probably not get your vehicle in until MONDAY! Of course at this point I’m upset because first of all why make an appointment if you can’t get this vehicle in! so I got heated and said I made an appointment two weeks ago for Friday morning and you can’t get it in till Monday?!?!?! Not to mention if someone has an appointment on Friday morning and you don’t have papaerwork or keys why didn’t I get a call to say hey where’s your car?!?! Then it gets better! So Scott can’t even find my key or my paperwork after a brief hold. So he says to me we can’t find where your key is? So of course I’m alarmed and frankly a little worried about where my stuff is. He basically tells me he can’t find it and it wasn’t given to him so he doesn’t know where it is. I’m very heated at this point and asking lots of questions like: can’t you contact other people in the company to see where they ended up? Or can’t you ask the person I gave them to where he put them!? Scott was absolutely no help what’s so ever! He made me very nervous that someone could have taken off with my car! So of course I ask when the general manager comes in and I rush over there! So when I get there I speak to the general manager who solves this minor problem of the “LOST “KEYS” in approximately 4 seconds and he does apologize. Meanwhile I’m emotional shaking and I just tell him that I will NEVER use this service again and that they are terrible and I storm off crying! This is not a normal reaction when you bring your car into service. The management is terrible! There is absolutely NO point for making appointments and the original problems aren’t fixed! So I would be very clear to anyone looking to use service to make sure If you have an appointment to make sure your car will be seen that day of the appointment! As well as hand your keys in personally! So after days without car and multiple trips to the dealership I still have a car that’s not fixed and a huge ball of stress that should not have happened! Ps the first encounter with service was terrible as well I needed an inspection and the other things fixed. They never did the inspection and made us wait another week because they set off a sensor when looking at the other issues and forgetting they had to do an inspection. Meanwhile I needed my car for a trip out of state and after again having to argue with service to get me in they made me an appointment. So dropped the car overnight and when I called next day they said it would be 5 days before getting car in. I dropped car off Tuesday night the August 28th called wednesday late afternoon after not hearing from them and was told they couldn’t get it done until sept 4th!!! I was supposed to leave for my trip on Thursday on August 30th and they were told this when we made the appointment and so after getting heated again with them they did get it done! I’m telling you all beware!

Work done in a timely manner. Waiting room and. Restrooms clean and comfortable.TV, charging station and WFi available.Staff polite and helpful. My car returned to me clean with no papers left on the floors for me to deal with when I got home.

As usual, I was treated in a professional and courteous manner by Josh and the other employees. I needed additional services and everything was explained and done to my satisfaction. Service at Fuccillo Kia is why I'll probably purchase another Kia.