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Matthews Kia of Clay

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (385 reviews)
Visit Matthews Kia of Clay
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (315) 641-7609 (315) 641-7609
Used (315) 641-7654 (315) 641-7654
Service (315) 409-7168 (315) 409-7168

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Clay from DealerRater.

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Excellent Service

Representatives were very attentive, courteous, and friendly. Was told I can a recall from the manufacturer's and took care of it while I had my oil & filter change. I wasn't even aware of the recall until I got home and in the mail was a recall notice. It mention to call for an appointment to have the dealership to have it fixed. This was perfect timing as I did not have to call for another appointment because they service department was already aware of it and took care of it for me. This took me by surprise but I thought this was excellent because your service department already new and took care of recall problem it immediately.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best service ever!

Friendly, professional staff! Best service Ive ever had for any car I've ever owned!Always on time!Really like car washed every visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great warranty service. Their mechanics are good

They were thorough and quick. The quality was very apparent. The mechanics work very hard. The supervisors are right on the ball.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Staff is very friendly. Courteous and speedy service. Would recommend this dealer highly. The Service Dept is fantastic and will definitely use them in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Tried to get an appointment for an oil change, and could not get anyone to answer the phones...sales or service! Decided to go with our regular mechanic instead! A week or two ago, we went in to look for a new vehicle. We walked up using canes, and none of the 4 or 5 sales people outside got up to give us a seat. When we did talk to them it was like pulling teeth to have them tell us what they had available! Service quality has gone DOWNHILL!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

Treated me like family! Made sure I was being helped. Made sure I felt comfortable with my purchase. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil change, etc.

So so.... Husband was ignored initially when he came in. Never told him of any additional circumstances or tell him anything period. Just pointed to where car was and went about merry way

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fast,friendly service.

I arrived 2 minutes before my appointment time due to traffic. When I spoke to service adviser he told me I was right on time. They took my Sorento right in, checked everything and changed the oil & filter, and washed it in less than an hour. The service adviser came to me in the waiting area with my key and led me to the cashier who was ten steps away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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proud Sorrento owner

3rd lease with Kia of Clay and everytime has gotten easier and faster. very Happy with Moe Ingrahim in sales. We were in an accident and our Sorrento (btw the car saved our lives) was totaled. Called Kia sunday morning and by the afternoon they had us in a new Sorrento. They were so caring and concerned for our well being. Just very thoughtful staff. Stephen also in sales was fantastic. Cant thank you guys enough for helping us make such a nightmare of a situation into such a smooth transition. 10 stars if I could

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Efficient & Friendly

Shown a like-new 2015 KIA Sorento in a beautiful burgundy, still under warranty and pre-owner certified. One prior owner with just 37K miles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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