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Matthews Kia of Clay

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (385 reviews)
Visit Matthews Kia of Clay
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (315) 641-7609 (315) 641-7609
Used (315) 641-7654 (315) 641-7654
Service (315) 409-7168 (315) 409-7168

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Clay from DealerRater.

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Outstanding

Everyone was very friendly, helpful, and patient. Kevin was our salesman and we was great. Very personable and knowledgeable, and he didn't leave us waiting for too long and was accomodating to wanted I wanted in a car. They sincerely wanted to help me find what I was looking for. The manager Moe was awesome as well, very friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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This is my second lease,it took all of 20 minutes

to achieve a deal. Thanks to Brian Ortiiz i understood where i need to do. This is the second time I leasesd a Kia great products and service. Very happy with everything and everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service, very clean, great store hours

We were very happy with the price of the car. However, our salesperson, Steve was excellent. He was very helpful and knowledgeable without being pushy whatsoever. We felt very comfortable with him and he is very honest and down to earth. We felt as though we had been friends forever even though we had just met him. We also liked that we were able to have our car the same day we came in if we wanted but we picked it up a day later. we also love your hours! Open until 9:00 during the week and open on Sundays is wonderful! Also, we love that we received a night at the casino with vouchers. And a chance to win a free trip!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Larmer

I just bought 2 new kia cars from Sal. I heard he was back on the floor after the accident so I went and bought a Soul. My son then wanted an Optima so I went back and saw Sal. He is one great man and salesperson. I heard he is no longer there so I will not be back. In addition, I would not recommend any other person there. Sal was the rock that brought me back again and again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Larmer, thank you for taking the time out of your day to share your wonderful experience with Sal. We appreciate your business and we hope you continue to choose us for all of your future automotive needs. Sincerely, Nick Capria - General Manager, 315-657-9000 Nick@fuccillo.com

great cars, Awesome sales people

very easy to work with, atmosphere is comfortable and friendly,no real pressure to make a purchase, sales people aren't over bearing and annoying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is very kind of you to write us such a nice review, Matthew. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your visit to Fuccillo Kia of Clay. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Nick Capria - General Manager, 315-657-9000 Nick@fuccillo.com

Service success story!

Easy to schedule, friendly, professional staff. Great work on the vehicle. This is my second vehicle bought and maintenance at Fuccillo. I am a happy customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Lori, thanks for the great review and kind words about our team. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us. Sincerely, Nick Capria - General Manager, 315-657-9000 Nick@fuccillo.com

Kia of Clay

Everyone was very professional and was willing to work with me on getting me the vehicle I was looking to purchase. Maurice Brown was excellent with his knowledge of each of vehicles that he showed me and went out of his way to make it possible for me to get the vehicle I so much wanted!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amy, thanks for this marvelous review and congratulations on your vehicle! We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Maurice and our team did just that. We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Nick Capria - General Manager, 315-657-9000 Nick@fuccillo.com

Customer

We have bought many cars here, and the staff has always been welcome and helpful. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your feedback, Terry. We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and welcoming during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Take care! Sincerely, Nick Capria - General Manager, 315-657-9000 Nick@fuccillo.com

Great experience

The friendliness of Kevin and all of the staff. I also appreciated how Kevin worked with me to get my payments down to something I could afford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Angela, thank you for taking the time to write this 5-star review. Kevin and our team take pride in their friendly and efficient customer service and will be happy to hear that you left Fuccillo Kia of Clay satisfied. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Nick Capria - General Manager, 315-657-9000, Nick@fuccillo.com

Service from a friend, not a salesperson.

Sal B. Was a great salesperson. He seemed trustworthy and sincere. I didn't feel pressured, although I didn't come in looking to purchase a car. I was there for a quick service department visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Janine and thank you for your kind words! Sal is a great asset and we appreciate him for giving you that comfort during your visit! Feel free to call or stop by if there's anything else we can do for you. Sincerely, Nick Capria - General Manager, 315-657-9000 Nick@fuccillo.com