Reviews
Looking for a new car stop by and check them out.
Zack R was a really cool guy helped a lot and needed a new car and he helped very much with our service helped us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Anthony. Thank you and we hope to see you again! Safe travels! Regards, Julissa Varela Customer Relations Manager Ed Napleton Off Lease in Arlington Heights 630-941-4300 ext 2339/2378 julissa.varela@napleton.com
Great Service
Very good customer service. Zack was very professional and helpful. He was patient with us and answered all of our questions. 10/10 overall. He deserves a raise.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're glad to hear Zack took such great care of you, Sandy! We hope we can continue to be of service to you down the road! Regards, Disa DeGrazia Customer Relations Manager Napleton Off Lease 630 782 9300 x2339 disa.degrazia@napleton.com
10/10
Thank you Lazaro,you truly helped me in getting my new car! Made it so much easier for me, answering all my questions and getting me the perfect car.Im so happy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new car, John C! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Napleton Off Lease 630-941-4300 x2339-2378 angela.rivera@napleton.com
Friendly staff and best customer service Received!
I just wanted to give a big thanks to Lazaro Chairez for welcoming me into the dealership with a very big smile on his face . I love the enthusiasm and kindness from him! What a memorable experience I had to remember.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Alex, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Napleton Off Lease 630-941-4300 x2339-2378 angela.rivera@napleton.com
Good service
Was really satisfy with the overall experience and service. Lazaro our salesman was really welcoming and profesional and treated us with respect. He showed us around and provided to our needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're glad to hear our Staff took such great care of you, Daniel Hemi! We hope we can continue to be of service to you down the road! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Regards, Angela Rivera Customer Relations Manager Napleton Off Lease 630-941-4300 x2339-2378 angela.rivera@napleton.com
Great experience
Very satisfied with my experience at Napleton off lease. Our salesman Gustavo was extremely helpful an made our experience very easy and he was super helpful on meeting our needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Susan, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Awesome
Kris was awesome! I’m so happy with my new car! Everyone ask for kris he’s truly the best! Thank You! Total amazing experience with the team
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Clj, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Napleton Off Lease 630-941-4300 ext 2339 angela.rivera@napleton.com
Gustavo did a great job!
We were shopping for a new truck. Gustavo assisted us throughout the process and he did a great job. He answered all of our questions, was very attentive and was extremely friendly. I would recommend dealing with him for any vehicle purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Robert, thank you for your kind review; we are happy to pass along your comments to Gustavo here at Napleton Off Lease! We hope you continue to choose us for all your automotive needs! Take care!
very happy
Gustavo was great, he treated me like a friend and helped me with everything I needed. I'm very happy with everything and my new truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Gordon, thank you for your kind review; we are happy to pass along your comments to Gustavo here at Napleton Off Lease! We hope you continue to choose us for all your automotive needs! Take care!
Easy as it gets
Was looking for a Jeep and these guys made it possible and easy to do. Gustavo was awesome and did a great job, thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!