Reviews
Great service!
James Caprile provided excellent service and answered all of my questions very knowledgeably! He had great patience and dedication to my needs. I highly, highly recommend :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sophia, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thanks again for the recommendation and have an amazing day! Regards, Julissa Varela Customer Relations Manager Ed Napleton OFF LEASE 630-941-4300 ext 2339 julissa.varela@napleton.com
Great people to do business with!
Ask for Jimmy Caprile in sales. He’ll answer any questions you have and do whatever it takes to get you approved. This made the buying process so much easier for my wife and I. I wish I could post pictures on this review, but we love our 2019 Subaru Forester Sport!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mason, thank you for your positive review. We're glad to hear that you found our team here at Napleton Off Lease so helpful in the purchase of your new vehicle. Thank you, and have a fantastic day!
Honest, easy, and quick
We were able to drive off in the car we wanted fairly fast. Gustavo worked with us, he was very nice, honest and made things happen. I'm pleased by going here
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Deana, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We are always more than happy to assist you if anything else comes up. Take care! Regards, Marta Nilles Customer Relation Manager Napleton Off Lease 630-782-9300 x2358 marta.nilles@napleton.com
new vehicle
They were extremely easy to work and provided anwser to all my questions. I came in looking for a certain truck and they were able to fulfill my needs. Very friendly staff and are willing to negotiate a fair for price. I highly recommend working with Gustavo.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kyle, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any further questions, please give us a call. We're always happy to help! REgards, Marta Nilles Customer Relation Manager Napleton Off Lease 630-782-9300 x2358 marta.nilles@napleton.com
Great service!
James really helped us out when we came to see the cars. He knew what he was talking about made sure we knew everything we needed to know and really went above and beyond to make sure we knew what we wanted. Highly recommend and definitely coming back.
- Customer service —
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Kareem, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Regards, Marta Nilles Customer Relation Manager Napleton Off Lease 630-782-9300 x2358 marta.nilles@napleton.com
Trustworthy Dealership
Came in to browse for a car that I will save up for. I was welcomed by a young fellow named Jimmy. I told him I wasn’t ready to buy. He still gave me a run down about what to expect and how to handle the financial side of the process. I don’t know anything about cars but I do now and feel confident with this dealership. I’ll be back soon ready to buy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Deen Frank, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help. Regards, Marta Nilles Customer Relation Manager Napleton Off Lease 630-782-9300 x2358 marta.nilles@napleton.com
GREAT PLACE
I was pleasantly surprised at how great the treatment was here. I had just come from Schaumburg Kia which was a horrible experience, it was a mess there and the salesman seemed uninterested. So when I came to Offlease I was greeted by this nice gentleman Isaac and he made me feel like I was at home, he offered me water, coffee, and snacks. He was quick to answer my questions and very interested in my needs. Best car buying experience ever!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad to hear our Staff took such great care of you, George Ferguson! Its a true honor that you considered Napleton Off Lease to earn your business. We hope we can continue to be of service to you down the road! Sharnae Leachman Customer Relations Manager Napleton CDJR & Napleton Off Lease (847) 298-0900 EXT 211 cell (224) 704-5717 sleachman@nap leton.com
Excellent service
The rock at client service, I had a really good treat from all of the employees, very nice and expert people, completely recommended service for everybody
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Esteban, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Peter it's the best.
Peter was great, very knowledgeable, and kind. Ask for Peter, he's the best. He really listened to me and what I was looking for, and offered me exactly what I needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jhon, we appreciate you choosing Napleton Off Lease! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relation Manager Napleton Off Lease 630-782-9300 x.2358 marta.nilles@napleton.com
Great dealership
This is a really great dealership, awesome place and a really professional staff, they know everything they need to know! I am so happy that I found this place, and thank you Pedro, you were so nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We hope everything was handled to your expectations, Luis. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. Regards, Marta Nilles Customer Relation Manager Napleton Off Lease 630-782-9300 x.2358 marta.nilles@napleton.com