Reviews
Great buying experience
Although I was in a tricky situation, the staff here was extremely patient, helpful and friendly and did everything they could to help me drive off in the car that I wanted. Gustavo and his managers went above and beyond what I expected from a car dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jaela, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Regards, Marta Nilles Customer Relation Manager Ed Napleton Off Lease 630-782-9300 x2358 marta.nilles@napleton.com
The experience we all want!
Jamari McIntyre is so professional! He explained to me all the components of OTD pricing, he made my day and the whole experience easy and really good. I would definitely purchasing your next car from him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you so much for sharing your recent experience with us, Julia! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Regards, Marta Nilles Customer Relation Manager Ed Napleton Off Lease 630-782-9300 x2358 marta.nilles@napleton.com
Great place and greatly educated salesman…..………………
Jamari was a great salesman and even better person! He took care of my needs and wants and provided a great experience, although I didn’t buy a car just yet I know Forsure when I’m ready who I’m going to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks for the positive star rating, Marcus Ross! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Regards, Marta Nilles Customer Relation Manager Ed Napleton Off Lease 630-782-9300 x.2358 marta.nilles@napleton.com
Friendly and helpful staff
Overall a good dealership and helpful staff, James was very helpful and knew a lot about the various cars I was interested in. He Made the process pretty smooth and easy. Would definitely recommend this place to anyone looking for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Off Lease! We are always more than happy to assist you if anything else comes up. Take care! Regards, Marta Nilles Customer Relation Manager Ed Napleton Off Lease 630-782-9300 x2358 marta.nilles@napleton.com
Smooth and easy
I went in a couple days ago not really having any set decision on anything. Gustavo was really helpful and patient while guiding me through the process and made the experience smooth and easy. I'm overall really happy with the visit and my new (to me) car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the positive star rating, Alex! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Thank you again for the great review! Regards, Marta Nilles Customer Relation Manager Ed Napleton Off Lease 630-782-9300 x2358 marta.nilles@napleton.com
Great Customer Service
I went in just to look around and see what deals were going on and I was helped by a young gentleman named Jamari. Jamari showed great examples of leadership and professionalism by not only making it clear he was listening, but also basically repeated everything back! I didnt end up purchasing a car today but Ill be looking to come back soon with the way I was treated the first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton Off Lease and we hope to see you again! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Regards, Marta Nilles Customer Relation Manager Ed Napleton Off Lease 630-782-9300 x2358 marta.nilles@napleton.com
Napleton off lease
Great staff. Jamari was very friendly and patient, answered all the question I had. Smooth process over all. Great managers as well worked and help me get a great deal!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Samatha Gonzalez, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Regards, Marta Nilles Customer Relation Manager Ed Napleton Off Lease 630-782-9300 x2358 marta.nilles@napleton.com
Good service
Excellent place to find a car, the personal was so nice and understanding, they help me to find the perfect car I was looking for
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ara, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Regards, Marta Nilles Customer Relation Manager Ed Napleton Off Lease 630-782-9300 x.2358 marta.nilles@napleton.com
GREAT SERVICE
James was not only knowledgeable about the vehicles he was showing but was also very accommodating to me towards my needs. I will definitely be back if they continue to hire guys that actually care like he did!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Amber Anderson, thank you for taking the time to leave a review for us at Napleton Off Lease. We're happy we could meet your expectations! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Off Lease! Regards, Marta Nilles Customer Relation Manager Ed Napleton Off Lease 630-782-9300 x.2358 marta.nilles@napleton.com
Amazing Staff!!
10/10 would recommend Napleton Off Lease to anyone looking to purchase a car. The process is extremely smooth & stress free. James was able to help me with what I was looking for in a timely manner. I have a child with special needs & he was very friendly, patient, & accommodating to my family our entire visit. It was greatly appreciated!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Gaby. Thank you and we hope to see you again! We want all our customers to feel this way when leaving our dealership! Regards, Marta Nilles Customer Relation Manager Ed Napleton Off Lease 630-782-9300 x.2358 marta.nilles@napleton.com