Napleton Off Lease

I love my new vehicle. For them being so busy they were all super kind and patient. Smooth process overall, the kids are really nice.

Had a very disappointing experience at Napleton Off Lease, classic bait and switch. Before test driving the vehicle, the salesman confirmed the selling price. Once we started finalizing numbers, the selling price was suddenly THOUSANDS above what was on the website and what the salesman had just confirmed minutes before. This was not including the numerous add ons they try to charge in addition to the selling price. I made the trip to this dealership based on the reviews but unfortunately left thoroughly disappointed. The salesman seemed nice enough but I would NOT recommend this dealership. P.S our test drive consisted of me dropping off the salesman at another Napleton building so he could pick up a vehicle for the GM, just a strange experience overall 😂

We found a car we were interested in buying and called to check availability and schedule test drive. We were driving 3.5 hours to see this specific car. Before my appointment I had 2 sales managers call to check on us, if we had any questions, if we knew how to get there, even gave me personal cell number to call if any issues. This of course made me feel very good about the trip to see this car and how much this dealership appreciated their customers. When we arrived we were greeted by Nicholas Greco our sales consultant who was very friendly and easy to talk to from the moment we walked in till the moment we left. It was a great car, exactly like pictures and drove fantastic. When we sat down to discuss numbers, the price was higher than we expected. We sat down with sales manager Mike Lemm to discuss figures. He was very nice, not pushy at all...explained the breakdown of the numbers and costs. We did some back and forth negotiating, he really worked hard to get to a price that we were comfortable with. I realize that car dealership is a business and there is money to be made. But they also realize the value of a customer and that shows. We had some back and forth moments, at one point I didn't know if we were going to be able to make the deal. But, with mutual respect we were able to come to an agreement that I believe was a fair deal. There was a little confusion on paperwork, but we quickly resolved and continued the deal as discussed. Overall I'm very pleased with our purchase and would travel to see them again in the future should my needs align with their inventory at that time.

Overall, very happy with my experience with Napleton Off Lease, Zak was as quick and seamless , very friendly . We definitely will be back for my son s car . Thank you Zak for all the info

I purchased a vehicle from Napleton Off Lease a month ago and even though I live in Pittsburgh, the experience was so smooth and streamlined I will continue to come back. From Abe, the General Manager who picked me up at the airport, Jordi my Sales Consultant made sure I had anything I needed and answered any questions I had about the car, all the way to Razak in the finance department who was able to work some magic for me. I can honestly say everything about my experience was enjoyable enough for me to do it all over again in a few years.

Stoped by to make a test driver Tesla model X. The sales person was acting so arrogant, Making a hint that I cannot buy this car or I cannot afford it. And refused to give me the car for test drive. Why he made such a conclusion I have no idea . I am actually local guy living in nice neighborhood Buffalo grove Il and owner of nice Mercedes AMG . I do not recommend them.

I was originally a bit skeptical because I was one of their first customers when they first opened, but they actually exceeded my expectations. They were courteous, professional and accommodating. Justin Cardenas was an amazing salesman and everyone from the salesman to the finance manager were all fantastic!! I would strongly recommend Napleton Off Lease for anyone interested in quality used luxury automobiles.

Dealership is professional. As an out of state buyer, Brian is very knowledgeable with paperwork process and spent time with me patiently answering all questions. Great experience!

Great place for sure! Not the typical craziness and nonsense for buying a car. Upfront, professional and extremely pleasant experience. Would recommend to check this place out for sure!

Walked in to check out the building and some cars, not ready to buy, but staff was superb and polite from reception to meeting the managers! When we are ready, we will be buying from them!