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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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Excellent, very professional, knowledgeable and

Excellent, very professional, knowledgeable and experienced sales person. Easy to deal and a vey clean facility

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear about your positive experience with our sales team and facility. We aim to provide exceptional service to all our customers.

I take tge car in for diagnostics and i get the car back

I take tge car in for diagnostics and i get the car back with the same problem and also now my headlights do not function properly either and they blame it on a short circuit that they werr troubleshooting. Well it the xxxx headlights were working just fine when they received the car.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're disappointed to hear that your service visit for your Genesis did not give you the satisfaction that you expected, Rios4Sure. We will be discussing this with our service team to work out any outstanding issues. If you have any further concerns, please contact us. Thank you.

Very prompt and professional from beginning to end You

Very prompt and professional from beginning to end You made the checkup routine very simple

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear you had a smooth experience with us. We look forward to serving you again in the future!

3 Recalls fixed.

3 Recalls fixed. Called for service (one week wait for loaner) No problem drop off. G8O Loaner, excellent. Great experience ??

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad to hear that your recalls were fixed and that you enjoyed your loaner. We appreciate your patience and look forward to serving you again in the future.

Excellent service unlike other genisus dealers.

Excellent service unlike other genisus dealers. Kyle and Maria both gave me EXCELLENT more personal service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! Kyle and Maria are valued members of our team, dedicated to providing exceptional service to all our customers. We appreciate your business and look forward to serving you again in the future.

I had an emergency situation that was handled with the

I had an emergency situation that was handled with the utmost professionalism and care. I was provided with a loaner right away and the repairs we handled most efficiently

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're proud to hear that we were able to fill your need so smoothly. Thank you for choosing our team and for sharing your experience!

Accurate & Prompt Service Very satisfied Very excellent

Accurate & Prompt Service Very satisfied Very excellent Service Excellent service and following up Rep and Tech were very excellent and Detail explanations

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Prompt following up& Excellent outcome Very satisfied

Prompt following up& Excellent outcome Very satisfied with Concern RR noise 's gone when making Rt turn

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that the concern regarding the RR noise has been resolved, and you're experiencing a smoother drive. Thank you for your feedback, and please don't hesitate to reach out if you need further assistance.

Ernesto made purchasing our GV70 an excellent experience.

Ernesto made purchasing our GV70 an excellent experience. We were intending to just look at the GV70 and GV80 but ended up buying the GV70 thanks to Ernesto. Ernesto has the ability to connect with people and make them feel comfortable. He is also very professional, very knowledgeable and has great customer service. As the CEO of various hospitals for the past 24 years, I have observed many employees Ernesto's age getting started in their careers. Even from just from my few hours with Ernesto, I can tell he is a top tier performer, and I am confident he will go far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that Ernesto provided you with an exceptional experience. We'll be sure to pass along your compliments to him. We appreciate your business and hope you're enjoying your new GV70!

I was looking for a car and they helped me secure the

I was looking for a car and they helped me secure the exact model and color we wanted. Great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! We're thrilled we could assist you in finding the perfect car. Enjoy your new ride, and don't hesitate to reach out if you need anything in the future.