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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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I called, made an appointment for several weeks out.

I called, made an appointment for several weeks out. The communication around picking up the car at my home, the service itself and return of the car was excellent. Mike was courteous and helpful. Occasionally, I still get a notice on my screen about a pending service which is odd.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback about our service and Mike's assistance! We're glad to hear that you had an excellent experience overall. Please feel free to contact us about the notice on your screen, and we'll be happy to address it for you. We appreciate your business!

I didn't have to wait very long.

I didn't have to wait very long. Andre explained what he was going to do. After his testing, Andre made adjustments to my GV70. My car was washed and I was ready to leave. ??

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for providing your feedback! We're happy to hear that Andre and our team made sure you were taken care of. We hope you enjoy your next drive in your GV70!

My experience with the dealer Ethan who helped me was

My experience with the dealer Ethan who helped me was exceptional. He thoroughly explained /answered all of my questions and I applaud passion and helpfulness.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write your review! We're happy to hear that Ethan went the extra mile to make sure you got what you needed. We look forward to working together again!

Clean, professional atmosphere.

Clean, professional atmosphere. Low pressure sales. Mariana took care of us and is amazing in her role. We will come back when we're ready for another car

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that Mariana provided you with a great experience. Looking forward to seeing you again when you're ready for your next car!

Fantastic, very friendly and nice also very helpful, I am

Fantastic, very friendly and nice also very helpful, I am very satisfy with them???? They called me few time to see if I have any question or any problem which is very considerate and nice.??

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us a review! We're glad to know that our team worked hard to make sure you had a five-star experience.

They took care of all my major issues and delivered my

They took care of all my major issues and delivered my car back to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking to time to write this review. We're glad to hear our service team provided a 5-star experience!

Easy going It was an easy-going experience I knew the

Easy going It was an easy-going experience I knew the vehicle I wanted to see and that's all we talked about.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank your for sharing your feedback, Kurt. We're glad that our team took care of your during your visit with us- enjoy your next drive!

Outstanding customer service.

Outstanding customer service. Ethan was amazing. Very professional and knowledgeable about each vehicle that we inquired about. I would buy another vehicle with his assistance again. The entire staff was very kind and courteous - greeted with smiles.

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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your review with us! We're glad to hear that Ethan and the rest of our team gave you a 5-star experience during your time with us.

Nice service n kind response I am satisfied with timely

Nice service n kind response I am satisfied with timely service and Mariela's customer response

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service and Mariela's assistance. We appreciate your feedback and look forward to serving you again in the future.

Very professional.

Very professional. Thorough. Answered all my questions. Got back to me with info I requested.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear about your positive experience with us. If you have any further questions or need assistance in the future, don't hesitate to reach out.