Reviews
Great experience getting service.
Great experience getting service. Kyle came to my car right when I got there, and the dealership provided me a Lyft ride back home and back to the dealership to pick up my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your great experience! We're glad Kyle and our team could make your visit convenient and enjoyable.
Amazing experience.
Amazing experience. Ernesto and Vito were extremely helpful and friendly throughout the entire process. Couldn't have asked for a better experience. The customer service was one of the reasons we decided to make the purchase over the Lexus we were also looking at.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're thrilled to hear that Ernesto and Vito provided exceptional service. Welcome to the family, and enjoy your new ride!
Very easy asked open ended questions to find out what was
Very easy asked open ended questions to find out what was important to us. Ernesto was very knowledgeable and followed up to make sure we were happy and has made himself available if the videos are not understood. He is a nice young man. Reminds me of an analyst I hired. Humble but very open and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that Ernesto provided such attentive service. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Courteous, attentive, professional Kyle was very
Courteous, attentive, professional Kyle was very attentive to my needs and concerns, alleviating all questions with professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're delighted to hear that Kyle provided you with attentive and professional service. We strive to ensure every customer's experience is exceptional.
I had a great experience with the team at Genesis
I had a great experience with the team at Genesis Cerritos I will be recommending my future business to Mariana and team
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- Overall experience 5.0
- Does recommend this dealer
Thank you for your kind words! We're thrilled to hear you had a great experience with Mariana and our team at Genesis Cerritos. We look forward to serving you again in the future!
Kyle was awesome.
Kyle was awesome. Courteous and professional. The service was high quality and expedient. Excellent experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that Kyle provided you with excellent service. We appreciate your business and look forward to serving you again in the future.
I would have rated the dealership, excellent; however, I
I would have rated the dealership, excellent; however, I am frustrated with their system which only allows you to leave voice messages or texts. I needed to speak to a live person.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, and we apologize for any frustration caused by our communication system. We value your input and are continuously working to improve our customer service experience. Please feel free to reach out to us directly if you need to speak with a live person, and we'll be happy to assist you.
I would have rated the dealership, excellent; however, I
I would have rated the dealership, excellent; however, I am frustrated with their system which only allows you to leave voice messages or texts. I needed to speak to a live person.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, and we apologize for any inconvenience caused by our communication system. Your satisfaction is important to us, and we're working to improve our accessibility to better serve you. Please don't hesitate to reach out directly if you need immediate assistance. We appreciate your business.
Quick, easy, good Salesman treated us very well and it
Quick, easy, good Salesman treated us very well and it was easy to negotiate with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback! We're delighted to hear that your car-buying experience with us was quick, easy, and pleasant. We appreciate your business and hope to assist you again in the future.
Welcoming and willing to work with client's budget in
Welcoming and willing to work with client's budget in order to make it work. Going above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
Thank you for recognizing our commitment to accommodating your budget and providing exceptional service. We appreciate your positive feedback and look forward to serving you again in the future.