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Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

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Very helpful.

Very helpful. Kyle diagnosed my error message problem and ordered a part for me. He will call me when it comes in and arrange to do the repair for electronic suspension. Thanks much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that Kyle provided you with excellent service. We'll ensure your repair goes smoothly once the part arrives. Safe travels!

Professional and friendly Did not have to wait long to

Professional and friendly Did not have to wait long to drop car off. Said enough

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing our dealership! We're thrilled to hear that your drop-off experience was prompt and efficient. If there's anything else we can do to enhance your visit next time, please don't hesitate to let us know.

Great service I had a good experience at the dealer due

Great service I had a good experience at the dealer due to the good service from Hemanshu

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing our dealership, we're delighted to hear you had a positive experience with Hemanshu! We appreciate your feedback and hope to assist you again in the future.

Overall excellent service but mechanic forgot reset the

Overall excellent service but mechanic forgot reset the maintenance warning so I had to come back.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. We'll ensure this doesn't happen again.

I was treated very well, Kyle made sure all of my needs

I was treated very well, Kyle made sure all of my needs were met and got me out quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that Kyle provided you with excellent service and ensured your needs were met efficiently. We appreciate your business and look forward to serving you again in the future.

Easy to book appt, they fixed the issues with my car.

Easy to book appt, they fixed the issues with my car. Liked their text update system.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing our dealership! We're delighted to hear that you had a positive experience with our service team and enjoyed our convenient text update system. We appreciate your business and look forward to serving you again in the future.

This dealership is very busy but Mariela does a great job

This dealership is very busy but Mariela does a great job at get me in as soon as she can and making sure I have a loaner.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that Mariela provided excellent service during your visit. Your satisfaction is our priority, and we appreciate your patience during busy times.

This dealership was kept very clean and I was surprised

This dealership was kept very clean and I was surprised everyone was really helpful and welcoming. I didn’t have any problems with how I or my family was spoken to. I have also recommended people to come to this Hyundai/Genesis dealership for future purposes.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at our dealership. Your recommendation means a lot to us, and we look forward to assisting you and your family with any future automotive needs.

Very informative and kind service Kyle at the dealership

Very informative and kind service Kyle at the dealership provided friendly, knowledgeable, and efficient service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that Kyle provided you with excellent service. We'll be sure to pass along your feedback to him. We appreciate your business and hope to see you again soon!

Excellent handling by Dean Leduc for setting up deal and

Excellent handling by Dean Leduc for setting up deal and delivery setup and training efforts

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Dean! We're delighted to hear that he provided excellent service throughout your experience with us. We'll make sure to pass on your appreciation to him. If you have any further feedback or questions, please don't hesitate to reach out.