Nucar Chevrolet of Woburn

The service representative was friendly, responsive and had the vehicle ready ahead of tme within the estimated costs quoted ahead of time.

My vehicle was running poorly so I brought it to the service dept. at Lannan Chevrolet. The work that was needed was extensive (water pump, fluids changed, transmission pan gasket and filter, spark plugs, and computer updates) but it was completed within the time promised and now my car runs great! The Service Consultant kept me informed regarding progress and price. When I came to pick up my vehicle that afternoon, I met Michael, a salesman, who joked with me about buying a new vehicle. We started talking and we ended up looking at a new vehicle briefly. There was no pressure to buy and I accepted his business card. It is likely that I will buy a new vehicle soon from him. The dealership is clean and renovated with a nice waiting area if you choose to sit and wait for your vehicle. I always choose to go home and wait.

The visit to the dealership was seamless , left the vehicle and picked it up within 2 hours. WOW !!!!!!!!!!!

Eevrything was great, check in time seem to take a bit to long and if it was quicker would have made the experience 100%

When someone hits your car, you expect a scenario of nightmares. I could go into all the other aspects of how this was one of the most pleasant and surprising experiences, but lets just talk about Lannan. First they were pleasant, reassuring, and promised to call That's nice but I have been burned. But they did call a few times with status updates. They handled absolutely everything with both insurance companies. So when they called early to say the car was ready, I was both in fear (oh no, they are done already) and optimistic (they did say they would do x and y). I picked up the car. Perfect. No sign of damage. Better then before I was hit. Perfect color match. They warmed the car up for me, said have a nice day, and we have already called the car rental people and they are on their way. Now I can't vouch for the price as that was all taken care of and I am unfamiliar with industry standard. But quality work. Now that is something so rare and hard to find, I needed to share.

Extremely pleasant and knowledgeable service representatives at Lannan Chevrolet. Mr. Fahey is a pleasure to deal with, and a credit to Lannan and GM.

Seen on time. My problem was taken care of at a reasonable price and I learned that my warranty was a couple of weeks longer than I had thought.

Ok...my family has bought about 6 vehicles from Lannan, and we have always had a great experience. I have since moved to Cape Cod, almost 2 hours from Lannan but saw a used Ford Fusion with a great price. I bought the vehicle, and was very happy with my purchase. The problem was immediately I had a problem with the wipers, door handle, and the electrical in the heater. At a great inconvience I had to bring it back three times. I will get back to my service in a moment, but during my trials and tribulations I met Sales Manager Mr. Peter Caliendo..He is a credit to the Lannan family, he was professional while I complained, he attacked my problems attempting at every turn to minimize my inconvience, and even was going to get me a new truck to take home on one of my three visits so that I wasn't stranded. He made note of my wiper issue and honored the faulty wiper after my 3650 mile warranty expired due to the ongoing problem with it. The problem was taken care of, and due to this gentleman, and the excessive driving I do, and the fact I only buy American vehicles....I will directly speak to him in probably 2 years for another vehicle...he is a credit to Lannan........nice job Peter. The negative....I was a supervisor of a police department for 25 years and customer service is our primary objective, building a relationship with the community. The service department has a man named Joe Ascolese and I hope you never need service from Lannan. He is rude, abrasive, incredibly angry and aggressive. I was told on 2 of my visits when I called and told them what time I could bring my vehicle, and the employee stated for me to come in and have to work done to the safety issues with faulty wipers, not to mention the snow that was forecasted on both occasions. Now I have a 2 hour ride to get the service, and when I arrived the first time, I explained to Mr. Ascolese that I was told to come in and how far I drove, and the fact I was scared with my grandson in the car, and the wipers only intermittently working. The first time he raised his voice and demanded to know who told me to come in...and then lectured me on coming in at 1pm......(middle of the day in my world)....I could not get over how angry and aggressive he was. I left and the wipers again stopped working, on my second trip back from Cape Cod, after I was told my Lannan's to bring the vehicle in, Mr. Ascolese stated " you again, I wanna know who told you to come"....he then told me , it didn't matter, and he was not going to fix my wipers....he then stated ", let me help you and ill get the door for you", as he walked to the big bay door and pushed the button for me to leave". That is a first for me....I buy a car and when the wipers don't work, mind you three times......im told NO he wont work on it, he is really angry, red faced and loud and then throws me out...."....that Is when I went in the front of the sales and met Mr. Caliendo who did everything in his power to minimize Mr. Ascolese. I also spoke today to Mr. Mike Riviera who was happy, helpful and willing to assist me, again I admit only a conversation, but a nice credit to Lannan. It is funny, how can owners of a car dealership have a guy that works in service, who gets really mad when you need service.....lol......that is amazing........I cant even begin to estimate how much money Mr Ascolese is costing the Lannan owners......im torn now that I think about it.....I want to come back to be helped by Mr Caliendo, but what if something happens to my vehicle during warranty....I have to bring it in and get thrown out into a snow storm with no wipers......well at least he opened the door for me.......what a complete unprofessional jerk.....so angry...........oh ya , Robert E Downer Jr.........

Very honest communication regarding price/discount/rebate. Fair trade value offered. Closed on a sale within a week's time was very much appreciated. This is my second straight car purchase from Lannan, and I'll be back for another eventually

I was more than satisfied with my leasing experience from start to finish thanks to Zach Green. He made the process seamless.