Reviews
clean facilities
The only thing that I wasn't satisfied with is that I wasn't told when I bought the car that my wiper blades was covered up to 7500 miles, if I was told when I came in the first time for service I would had the wiper blades in the front replaced before I had reached the 7500 miles because the blades were leaving lines in front of my eyes.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service new building
First I had a noise comming from my engine. Joe in service came out and heard the noise. So I made a appointment. Kurt the tech was able to duplicate the sound. He replaced a lot of major parts. I was concerned about this. I thought it was great that they let me talk to Kurt. And he explained everything he did. Joe from service and Kurt the tech. We're very informative and helpfull to me. But iam still a little leary of why this happened. And will it last. I LOVE MY TRUCK. Richard Spindler
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chevy Colorado battery replacement
The battery in my 2007 Colorado had a bad cell. Mark O'Malley put the truck through your service department quickly, and I was on my way earlier than I had expected. The only dissatisfaction for me was the exorbitant price of $175 plus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Finest workmanship I have found
As usual there were no problems, just as in the past 15 years. I have never had pause to take my vehicle to any other source to have my serviced, the workmanship is always of the finest quality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My tune-up experience
The people were all very friendly and accommodating, and the service was excellent. But I have one adverse comment which I hope you will take as constructive criticism: The new decor of the customer reception area is too cold, empty and institutional. I miss the warm, homey atmosphere of the old reception area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
People friendly, great service
For seven years now, Lannan service has been very helpful when it comes to repairs on my vehicle. I would not take my Chevy Suburban anywhere else for repairs.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chevy Traverse
It was a pleasure working with Steve Morgan. He made the process easy and drama free. Steve was accomodating and made sure my wife and I were comfortable with our decision. I look forward to being a part of the Lannan family of customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The proper way to buy a vehicle
I was extremely pleased with my recent experience at Lannan Chevrolet. I found Zachary Green to be completely knowledgeable with the product and definitely help make the decision to purchase my new silverado. I was further pleased with all of the assistance Zachary made with the necessary paper work and His further attention on picking the vehicle up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service Always, the new facility looks great
Had a safety emergency on a Friday afternoon and the took me in, no questions asked!! Job was done and out with no problems, the techRoger even stayed later to make sure I was taken care of!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lannan in Woburn
Very very quick service, Joe at the Service Dept was, and always, was great, kept me informed the whole time. Thanks Joe and to all for your help!! Ed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase