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Suburban Chevrolet Cadillac of Ann Arbor

(1,343 reviews)
Visit Suburban Chevrolet Cadillac of Ann Arbor
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (734) 773-1658 (734) 773-1658
Used (734) 436-2803 (734) 436-2803
Service (734) 436-2779 (734) 436-2779

Reviews

(1,343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Chevrolet Cadillac of Ann Arbor from DealerRater.

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Dan is a very helpful and knowledgeable salesperson. I...

Dan is a very helpful and knowledgeable salesperson. I know Dan from my BNI group, meeting Thursday mornings at the Westminister Pres. Church. Full of information on sales and products. I will make it in to test out a Volt one day soon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I look for friendliness but also sincerity. Dan seemed to...

I look for friendliness but also sincerity. Dan seemed to care less about making the sale and more about satisfying our needs. He was courteous and knowledgeable, not pushy. I recommend him highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mark and Linsy are a very strong and efficient team....

Mark and Linsy are a very strong and efficient team. After meeting with them the first day I felt confident enough to purchase my Cadillac the same day. I will be recommending to my family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have driven cars for 50+ years and I want to comment...

I have driven cars for 50+ years and I want to comment that Dave Yanko is, without a doubt, the best Service Rep I have ever dealt with! I had an electrical problem with my 8 yr old Chevy and Dave got my car to the right mechanic that was up-to-speed on the computer chips in the electrical systems of today's cars. The Service Dept is state-of-the-art. Very Clean. Fresh Coffee in the Customer Lounge. Price for the work was very reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I am a first time buyer and worked with Linsy and Mr....

I am a first time buyer and worked with Linsy and Mr. Brown. They made the process very simple - not only did I not have to wait around a lot, but it was also a very low pressure environment and I really like that. It was a positive experience and I will definitley be recommending to my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Dealership and service at Suburban

Please commend Larry and Willie - polite, respectful, and efficient....really! What a difference this makes. We are at this dealership for the people - from our sales guy to now meeting Willie. Willie should be recognized for his friendly patience and beyond-good service. Larry is consistently professional and everything is always done well. We can count on this dealership and it is our first experience with GM in 30 years - very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great buying experience! Quick, good pricing,...

Great buying experience! Quick, good pricing, informative, arranged financing at a very low rate, and all in about 2 hours. Lindsey and Mark make a great team that takes the hassle out of buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review! Mark and Lindsey are a great team and we're glad that they were able to assist you with a quick and easy purchase process. Enjoy your new car and come back to see us soon!

This weekend I bought my second car from the team of...

This weekend I bought my second car from the team of Linsy and Mark Brown. They make the process efficient and never waste my time. I am able to get my financing in order before I even come in and they make sure all my questions are answered before I leave. Its the second great experience I have had over there and I look forward to the cookies Suburban sends too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Darin, We're always excited to see repeat customers, and we're even happier to learn that Mark and Lindsey provided you with such an excellent experience the second time around. We hope that you enjoy your new car, and we look forward to working with you again soon. Thanks for being such a loyal customer!

Outstading service and attention to my needs , very...

Outstading service and attention to my needs , very accommodating and very friendly!! I would definetly come back for service and recomend this dealership to everyone , in fact it os ine of the best I've been to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive feedback, we're always thrilled to hear stories of satisfied guests! Thank you for visiting our Chevrolet Cadillac store and allowing Lindsey to assist you, be sure to stop back in to see us soon. Take care.

Linsy was the nicest sales assistant I have ever met! ...

Linsy was the nicest sales assistant I have ever met! She made me feel extremely comfortable and made the experience actually enjoyable. I am a first time car buyer (and a young woman too), so I was scared of the whole process going in. Sending an email through the internet was the best way to go! I got all my questions answered before I even went in and she was expecting me when I set up a test drive! I couldn’t be happier with my new car and her Manager did such a good job making sure I got the payments I could afford! I will be keeping her number for when I need my next car! <3 Suburban!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! Lindsey is a great salesperson, and we're glad that you had a pleasant experience working with her. Enjoy your new car, and we look forward to seeing you back in again soon.